Still waiting for response from consumer help e-mail

[citizen891]

Hi, I messaged your help/support desk yesterday morning and still haven't received a response so thought I would come here.

 

I had to install a new Hard Drive on my computer and re-installed Malwarebytes.  It seems I have lost my key information in order to activate my lifetime license.

 

Is it normal that I would need to wait this long to get a response?

 

Can you help me?

 

Thanks,

 

John or/and Sharon Heuring

[Firefox]

Hello and

You should contact Cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

when you get the email Print it out

Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues.

If you need anything else just post.

Thanks

[citizen891]

Ok...thank you very much

 

John

[Firefox]

Your welcome, Cleverbridge is the company that handles the sales and license portion for Malwarebytes. Malwarebytes has no way of getting this information for you so its best to contact the source....