Malwarebytes (and AVG) are stopping during scan

nomad20001 · February 6, 2014

Hi!

When running a scan in Malwarebytes, the program scans about 60K files and then stops responding. The first assumption is that it is a problem with the program, but the same thing is happening with AVG antivirus, so I'm not sure if this is a malware issue or not. Most times, the programs stop when scanning files in the same directory ("C:\$Recycle.Bin\S-1-5-21-1419232504-1716939858-4126110430") and no logs are generated.

I have tried doing the scan in safe mode and have also run RKill before starting a scan but I've gotten the same results.

I have been running Malwarebytes (and AVG) on this machine successfully for about a year. O/S is Windows 7 (32-bit).

Thank you in advance for your help.

MD

Maniac · February 6, 2014

Hello nomad20001 and :welcome: ! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
Make sure you read all of the instructions and fixes thoroughly before continuing with them.
Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Please follow the instructions here and then post your log files in a new reply in this thread:

http://forums.malwarebytes.org/index.php?showtopic=9573

nomad20001 · February 6, 2014

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 11.0.9600.16428 BrowserJavaVersion: 10.51.2

Run by fpeyton at 15:24:51 on 2014-02-06

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3037.1139 [GMT -8:00]

.

AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}

SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

.

============== Running Processes ================

.

C:\PROGRA~1\AVG\AVG2014\avgrsx.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe

C:\Program Files\AVG\AVG2014\avgidsagent.exe

C:\Program Files\AVG\AVG2014\avgwdsvc.exe

C:\Program Files\Broadcom\BPowMon\BPowMon.exe

C:\Program Files\Jungle Disk Server Edition\JungleDiskServer.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe

C:\Program Files\AVG\AVG2014\avgnsx.exe

C:\Windows\system32\taskhost.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe

C:\Windows\system32\vmnat.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\Google\Update\1.3.22.3\GoogleCrashHandler.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Adobe\Acrobat 10.0\Acrobat\acrotray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\AVG\AVG2014\avgui.exe

C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe

C:\Users\fpeyton\AppData\Local\Akamai\netsession_win.exe

C:\Program Files\Spotify\Data\SpotifyWebHelper.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Users\fpeyton\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Users\fpeyton\AppData\Local\Akamai\netsession_win.exe

C:\Program Files\Spybot - Search & Destroy 2\SDWSCSvc.exe

C:\Program Files\VMware\VMware Player\vmware-authd.exe

C:\Windows\system32\vmnetdhcp.exe

C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe

C:\Windows\system32\SearchIndexer.exe