Ads keep popping up when browsing the internet

[janesie]

I setup my new laptop last week (Windows 8.1) and keep getting ads pop up when browsing the internet.

I have just finished running a full system scan with Malwarebytes and it found 35 instances of malicious software, which I took the option of removing. It told me to reboot immediately to remove some of the items found, which I did.

 

The ads are still popping up.  I am currently in the process of running another full system scan.

 

It is also displaying drive X & Y to scan, which I have no visible partitions or drives assigned to those letters.

 

The laptop came with a trial of Macafee, which I am yet to uninstall and replace with Windows Defender.

 

Any help would be MUCH appreciated.

 

I have attached the log from the original scan.

mbam-log-2014-02-06 (12-15-59).txt

[janesie]

second full scan is complete and reports as clean.

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

• Double click on AdwCleaner.exe to run the tool.
  
• Vista/Windows 7/8 users right-click and select Run As Administrator
  
• Click on the Scan button.
  
• AdwCleaner will begin...be patient as the scan may take some time to complete.
  
• When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  
• Look over the log especially under Files/Folders for any program you want to save.
  
• If there's a program you want to save, just uncheck it from AdwCleaner.
  
• If you're not sure, post the log for review.
  
• If you're ready to clean it all up.....click the Clean button.
  
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  
• Copy and paste the contents of that logfile in your next reply.
  
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  
• To restore an item that has been deleted (if necessary):
  
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Kevin....

[janesie]

Thanks Kevin, here are the log files in order of your request, have to post them individually, getting message. post too long.

 

 

# AdwCleaner v3.018 - Report created 06/02/2014 at 17:51:08
# Updated 28/01/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Work - JANEWORK
# Running from : C:\Users\Work\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Easy Deals
Folder Deleted : C:\Users\Work\AppData\Local\Temp\AirInstaller
Folder Deleted : C:\Users\Work\AppData\LocalLow\Easy Deals
Folder Deleted : C:\Users\Work\AppData\Roaming\pdfforge
Folder Deleted : C:\Users\Work\AppData\Roaming\Mozilla\Firefox\Profiles\ak2v3qr3.default\Extensions\4985d132-15d7-4ae5-9070-bdf2b427ddf5@d93c7dd2-be3e-4e65-ba77-3d67be52663e.com
File Deleted : C:\Windows\Tasks\Easy Deals-codedownloader.job
File Deleted : C:\Windows\System32\Tasks\Easy Deals-codedownloader
File Deleted : C:\Windows\Tasks\Easy Deals-enabler.job
File Deleted : C:\Windows\System32\Tasks\Easy Deals-enabler
File Deleted : C:\Windows\Tasks\Easy Deals-firefoxinstaller.job
File Deleted : C:\Windows\System32\Tasks\Easy Deals-firefoxinstaller
File Deleted : C:\Windows\Tasks\Easy Deals-updater.job
File Deleted : C:\Windows\System32\Tasks\Easy Deals-updater

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{25A3A431-30BB-47C8-AD6A-E1063801134F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366996694}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{25A3A431-30BB-47C8-AD6A-E1063801134F}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366996694}
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\AppDataLow\Software\Easy Deals
Key Deleted : HKLM\Software\Easy Deals
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Easy Deals

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16384


-\\ Mozilla Firefox v26.0 (en-US)

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*************************

AdwCleaner[R0].txt - [16053 octets] - [06/02/2014 17:17:30]
AdwCleaner[s0].txt - [16123 octets] - [06/02/2014 17:51:08]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [16184 octets] ##########

[janesie]

Addition.txtFRST.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Full scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log.

 

Let me see those two logs, also give an update on any remaining issues or concerns...

 

Kevin....

fixlist.txt

[janesie]

Hi Kevin, here's the first log, just running full scan now, will send that separately, when finished. Thanks!

 

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 06-02-2014
Ran by Work at 2014-02-07 07:56:37 Run:1
Running from C:\Users\Work\Downloads
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
Start
BHO: Easy Deals - {11111111-1111-1111-1111-110311991194} - C:\Program Files (x86)\Easy Deals\Easy Deals-bho64.dll No File
C:\Users\Work\AppData\Local\Temp\air3B34.exe
C:\Users\Work\AppData\Local\Temp\air3E82.exe
C:\Users\Work\AppData\Local\Temp\airE4A1.exe
C:\Users\Work\AppData\Local\Temp\airE8F8.exe
C:\Users\Work\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpn2ihgh.dll
C:\Users\Work\AppData\Local\Temp\fp_pl_pfs_installer.exe
C:\Users\Work\AppData\Local\Temp\OfficeSetup.exe
C:\Users\Work\AppData\Local\Temp\SetupHomeBusinessRetail.x86.en-US_HomeBusinessRetail_PCJKV-NC7M6-KB4MD-GKR2W-6MQTP_act_1_.exe
C:\Users\Work\AppData\Local\Temp\xmlUpdater.exe
Task: {6CD410AF-9512-4A03-AD5A-325780758D95} - \Easy Deals-enabler No Task File
Task: {AFD6957A-065C-4209-8C44-C06EA89B168B} - \Easy Deals-firefoxinstaller No Task File
Task: {D55738FB-86CE-45E2-BF6D-A9F2F5167B4C} - \Easy Deals-codedownloader No Task File
End
*****************

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110311991194} => Key deleted successfully.
HKCR\CLSID\{11111111-1111-1111-1111-110311991194} => Key deleted successfully.
C:\Users\Work\AppData\Local\Temp\air3B34.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\air3E82.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\airE4A1.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\airE8F8.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpn2ihgh.dll => Moved successfully.
C:\Users\Work\AppData\Local\Temp\fp_pl_pfs_installer.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\OfficeSetup.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\SetupHomeBusinessRetail.x86.en-US_HomeBusinessRetail_PCJKV-NC7M6-KB4MD-GKR2W-6MQTP_act_1_.exe => Moved successfully.
C:\Users\Work\AppData\Local\Temp\xmlUpdater.exe => Moved successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{6CD410AF-9512-4A03-AD5A-325780758D95} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{6CD410AF-9512-4A03-AD5A-325780758D95} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Easy Deals-enabler => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{AFD6957A-065C-4209-8C44-C06EA89B168B} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AFD6957A-065C-4209-8C44-C06EA89B168B} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Easy Deals-firefoxinstaller => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{D55738FB-86CE-45E2-BF6D-A9F2F5167B4C} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{D55738FB-86CE-45E2-BF6D-A9F2F5167B4C} => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Easy Deals-codedownloader => Key deleted successfully.

==== End of Fixlog ====

[kevinf80]

Ok post MB log when ready... Also give update on any remaining issues or concerns..

[janesie]

Hi Kevin, here's the mbam log as requested.  It would appear that I now have no ads popping up, THANKYOU so MUCH for your help, much appreciated!

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.02.06.08

Windows 8 x64 NTFS
Internet Explorer 11.0.9600.16476
Work :: JANEWORK [limited]

7/02/2014 7:58:55 AM
mbam-log-2014-02-07 (07-58-55).txt

Scan type: Full scan (C:\|E:\|X:\|Y:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 392933
Time elapsed: 51 minute(s), 16 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[kevinf80]

Before we celebrate and clean up we still need to run an online AV scan to ensure there are no remnants of any infection left on your system that we may have missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the Run ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  Click Start
  
• When asked, allow the add/on to be installed
  Click Start
  
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings, ensure the options
  
• Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  Click Scan
  
• wait for the virus definitions to be downloaded
  
• Wait for the scan to finish
  

 

When the scan is complete

 

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
  
• close program
  
• report to me that nothing was found
  

 

If threats were found

 

• click on "list of threats found"
  
• click on "export to text file" and save it as ESET SCAN and save to the desktop
  
• Click on back
  
• put a checkmark in "Uninstall application on close"
  
• click on finish
  

 

close program

 

copy and paste the report in next reply

 

Finally,

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop. (If your security alerts either accept the alert, or turn the security off while Secuirity Check runs)

Double click SecurityCheck.exe (Vista or Windows 7 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

Kevin...

[janesie]

thanks Eset running now

[kevinf80]

ESET scan is very thorough, can take several hours to complete....

[janesie]

Hi Kev,  Here's the Eset scan results, still issues by the looks:

 

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-bg.exe.vir    probably a variant of Win32/Toolbar.CrossRider.T potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-bho64.dll.vir    a variant of Win64/Toolbar.Crossrider.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-buttonutil64.dll.vir    probably a variant of Win64/Toolbar.Crossrider.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-buttonutil64.exe.vir    a variant of Win64/Toolbar.Crossrider.B potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-codedownloader.exe.vir    a variant of Win32/Toolbar.CrossRider.T potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-enabler.exe.vir    probably a variant of Win32/Toolbar.CrossRider.T potentially unwanted application
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Easy Deals\Easy Deals-firefoxinstaller.exe.vir    a variant of Win32/Toolbar.CrossRider.S potentially unwanted application
C:\FRST\Quarantine\air3B34.exe07-02-2014_07-56-37    Win32/Packed.ScrambleWrapper.H potentially unwanted application
C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\hstart.exe    a variant of Win32/HiddenStart.A potentially unsafe application
C:\Users\Work\AppData\Local\Microsoft\Windows\INetCache\IE\U09S5TT4\easy-dealsF[1].exe    Win32/Packed.ScrambleWrapper.H potentially unwanted application
C:\Users\Work\Downloads\PDFCreator-1_7_2_setup.exe    Win32/InstallMonetizer.AQ potentially unwanted application
C:\Users\Work\Downloads\WinZip180.exe    a variant of Win32/OpenInstall potentially unwanted application
C:\Users\Work\Downloads\zafwSetup_120_118_000.exe    Win32/Toolbar.Conduit potentially unwanted application
 

[janesie]

 Results of screen317's Security Check version 0.99.79  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
McAfee Anti-Virus and Anti-Spyware   
Windows Defender                     
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player     12.0.0.44  
 Mozilla Firefox (26.0)
 Google Chrome 32.0.1700.102  
 Google Chrome 32.0.1700.107  
````````Process Check: objlist.exe by Laurent````````  
 mcafee VirusScan mcods.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

[kevinf80]

Not much to worry about, do the following:

 

Open Notepad, select "Format" from the menu bar, make sure "Word Wrap" is not checked. Copy the text from the code box below to Notepad.

@echo offdel /f /s /q "C:\Users\Work\AppData\Local\Microsoft\Windows\INetCache\IE\U09S5TT4\easy-dealsF[1].exe"del %0

Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
It should look like this: <--XP <--vista or windows 7
Double click on delfile.bat to execute it.
A black CMD window will flash, then disappear...this is normal.
The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
 

Let me know if any remaining issues or concerns...

[janesie]

Thank you Kevin!  All done, hope you have a good day!

[kevinf80]

Still need to clean up.....

 

We need to remove FRST,  first it is very important to deal with its own Quarantine folder by using FRST itself..

 

OK, we continue:

 

Delete any fixlist.txt file previously used, continue:

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

 

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). That will confirm the removal action, delete if successful.

 

Next,

 

Delete FRST.exe from your Desktop or the folder it was saved to, navigate to and delete its folder C:\FRST

 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

 

"Delfix link mirror"

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

• 
     
• Remove disinfection tools
     
• Purge System Restore
  

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Let me know if those steps complete, if no issues remaining are we ok to close out...

 

Kevin

fixlist.txt

[janesie]

won't delete the C:\FRST\Quarantine folder or FRST64.exe.

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 09-02-2014 03
Ran by Work at 2014-02-10 09:08:31 Run:2
Running from C:\Users\Work\Downloads
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
Start
DeleteQuarantine:
End
*****************

C:\FRST\Quarantine => Failed to delete.

==== End of Fixlog ====

[janesie]

have now managed to delete the FRST64 program.

 

Will now run DelFix

[kevinf80]

Ignore this reply, I wait for confirmation of Delfix...

[janesie]

del fix ran, says it deleted C:\FRST, but it's there.  If I try to manually delete it, it tells me it can't complete this action because it's open in drop box

[kevinf80]

Boot your PC into safe mode and delete from there,

[AdvancedSetup]

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