Trying to remove threats but Malwarebytes freezes/no respond.

[beaconblue]

Dear Sir,

 

I am trying to remove a potential virus/threat, but when I tick all the boxes to remove them, I get no response from Malwarebytes. The threat seems to be Bubble dock in numerous files.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16526  BrowserJavaVersion: 10.51.2
Run by EHSAN at 16:43:24 on 2014-02-02
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.44.1033.18.3066.1349 [GMT 0:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Common Files\SPBA\upeksvr.exe
C:\Program Files\Acer\Acer Bio Protection\CompPtcVUI.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\Acer\Acer VCM\RS_Service.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\DriverUpdate\DriverUpdate.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehmsas.exe
C:\Users\EHSAN\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.

uWindow Title = Internet Explorer, optimized for Bing and MSN



uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\tbVuze.dll
mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\tbVuze.dll
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: Bubble Dock SurfMatch: {23AF19F7-1D5B-442c-B14C-3D1081953C94} - c:\program files\nosibay\bubble dock\extensions\axSurfMatch.dll
BHO: FGCatchUrl: {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - c:\users\ehsan\jccatch.dll
BHO: RealNetworks Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\realnetworks\realdownloader\browserplugins\ie\rndlbrowserrecordplugin.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - LocalServer32 - <no file>
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: ShowBarObj Class: {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\tbVuze.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: FlashGet GetFlash Class: {F156768E-81EF-470C-9057-481BA8380DBA} - c:\users\ehsan\getflash.dll
TB: &Google: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
TB: Vuze Remote Toolbar: {BA14329E-9550-4989-B3F2-9732E92D17CC} - c:\program files\vuze_remote\tbVuze.dll
TB: Acer eDataSecurity Management: {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: &Google: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - c:\program files\vuze_remote\tbVuze.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [LiveSupport] "c:\program files\livesupport\LiveSupport.exe" /noshow /log
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [iAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [skytel] Skytel.exe
StartupFolder: c:\users\ehsan\appdata\roaming\microsoft\windows\start menu\programs\startup\OneNote Table Of Contents.onetoc2
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: DisableCAD = dword:1
IE: &Download All with FlashGet - c:\users\ehsan\jc_all.htm
IE: &Download with FlashGet - c:\users\ehsan\jc_link.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - c:\users\ehsan\FlashGet.exe




TCP: NameServer = 192.168.1.254
TCP: Interfaces\{51678F9E-F74B-4F15-BDC6-ACC9E0642F01} : DHCPNameServer = 192.168.1.254
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - <orphaned>
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: AWinNotifyVitaKey MC3000 - c:\program files\acer\acer bio protection\WinNotify.dll
Notify: spba - c:\program files\common files\spba\homefus2.dll
LSA: Notification Packages =  scecli c:\program files\acer\acer bio protection\PwdFilter
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\32.0.1700.102\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\ehsan\appdata\roaming\mozilla\firefox\profiles\052w3pu4.default-1391204208954\

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlchromebrowserrecordext.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlhtml5videoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\mozillaplugins\nprndlpepperflashvideoshim.dll
FF - plugin: c:\programdata\realnetworks\realdownloader\browserplugins\npdlplugin.dll
FF - plugin: c:\users\ehsan\appdata\local\facebook\video\skype\npFacebookVideoCalling.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_12_0_0_43.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AlfaFF;AlfaFF File System mini-filter;c:\windows\system32\drivers\AlfaFF.sys [2008-8-29 42608]
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-9-27 214696]
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-12-21 107256]
R1 RapportCerberus_59849;RapportCerberus_59849;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_59849.sys [2013-10-28 340432]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-12-21 155704]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-12-21 228888]
R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\playmovie\000.fcl [2008-8-29 61424]
R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2008-8-29 81504]
R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-7-22 24576]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-26 45056]
R2 NTIPPKernel;NTIPPKernel;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\NTIPPKernel.sys [2008-8-29 122368]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-26 131072]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-12-21 1444120]
R2 RealNetworks Downloader Resolver Service;RealNetworks Downloader Resolver Service;c:\program files\realnetworks\realdownloader\rndlresolversvc.exe [2013-8-14 39056]
R2 RS_Service;Raw Socket Service;c:\program files\acer\acer vcm\RS_Service.exe [2008-8-29 233472]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
R3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-3-28 43008]
S2 0028601234257340mcinstcleanup;0028601234257340mcinstcleanup; [x]
S2 0305021233001475mcinstcleanup;0305021233001475mcinstcleanup; [x]
S2 0323071233002028mcinstcleanup;0323071233002028mcinstcleanup; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 gupdate1ca264f6edd4ff0;Google Update Service (gupdate1ca264f6edd4ff0);c:\program files\google\update\GoogleUpdate.exe [2009-8-26 133104]
S2 IGBASVC;iGroupTec Service;c:\program files\acer\acer bio protection\basvc.exe --> c:\program files\acer\acer bio protection\BASVC.exe [?]
S2 pcCMService;pcCMService;"c:\program files\common files\motive\pccmservice.exe" --> c:\program files\common files\motive\pcCMService.exe [?]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-11-9 30192]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2014-1-30 40776]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2013-6-18 104768]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-10-23 280288]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [2012-8-17 13024]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-9-11 770168]
.
=============== Created Last 30 ================
.
2014-02-02 16:14:59    7760024    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{35485bf8-885a-4805-8126-57f036e329eb}\mpengine.dll
2014-02-01 20:57:07    7760024    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2014-01-30 21:37:07    --------    d-----w-    c:\programdata\GridinSoft
2014-01-30 10:38:57    --------    d-----w-    c:\program files\Enigma Software Group
2014-01-30 10:37:30    --------    d-----w-    c:\windows\455F074C814E4520B69B5584BD90400C.TMP
2014-01-30 10:37:27    --------    d-----w-    c:\program files\common files\Wise Installation Wizard
2014-01-30 10:04:56    --------    d-----w-    c:\program files\Anvisoft
2014-01-30 09:31:30    75480    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2014-01-30 00:00:52    40776    ----a-w-    c:\windows\system32\drivers\mbamswissarmy.sys
2014-01-28 13:53:51    --------    d-----w-    c:\program files\Nosibay
2014-01-28 13:51:43    --------    d-----w-    c:\users\ehsan\appdata\roaming\Nosibay
2014-01-28 13:50:12    --------    d-----w-    c:\users\ehsan\appdata\roaming\SpeedyPC Software
2014-01-28 13:49:51    --------    d-----w-    c:\programdata\SpeedyPC Software
2014-01-27 16:39:31    --------    d-----w-    c:\windows\system32\SearchProtect
2014-01-23 20:26:18    --------    d-----w-    c:\users\ehsan\appdata\roaming\OpenCandy
2014-01-23 12:41:30    719224    ------w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{2b0484f3-2dd4-4fbe-85f4-b6742ae3ce12}\gapaengine.dll
2014-01-16 16:03:24    82432    ----a-w-    c:\users\ehsan\appdata\roaming\microsoft\msxml2\msxml4r.dll
2014-01-16 16:03:24    44544    ----a-w-    c:\users\ehsan\appdata\roaming\microsoft\msxml2\msxml4a.dll
2014-01-16 16:03:24    1275392    ----a-w-    c:\users\ehsan\appdata\roaming\microsoft\msxml2\msxml4.dll
2014-01-15 17:05:17    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
.
==================== Find3M  ====================
.
2014-02-02 16:10:27    13024    ----a-w-    c:\windows\system32\drivers\SWDUMon.sys
2014-01-21 11:29:24    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2014-01-21 11:29:23    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2014-01-19 07:32:23    231584    ------w-    c:\windows\system32\MpSigStub.exe
2013-12-21 22:56:32    107256    ----a-w-    c:\windows\system32\drivers\RapportKELL.sys
2013-11-14 22:50:50    1806848    ----a-w-    c:\windows\system32\jscript9.dll
2013-11-14 22:42:41    1129472    ----a-w-    c:\windows\system32\wininet.dll
2013-11-14 22:42:32    1427968    ----a-w-    c:\windows\system32\inetcpl.cpl
2013-11-14 22:38:54    142848    ----a-w-    c:\windows\system32\ieUnatt.exe
2013-11-14 22:38:16    420864    ----a-w-    c:\windows\system32\vbscript.dll
2013-11-14 22:35:52    2382848    ----a-w-    c:\windows\system32\mshtml.tlb
.
============= FINISH: 16:44:39.37 ===============
 

 

i HAVE ATTACHED THE "ATTACH" FILE.

 

Thank you

 

attach.zip

[MrCharlie]

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt (DDS won't run on W8)

(please don't put logs in code or quotes and use the default font)

(Please don't forget to run the RogueKiller scan below)

General Forum P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[beaconblue]

Dear Mrcharlie,

 

I have attached the first rogueKiller report  as an attachment. Also posting back the two logs: DDS.text and Attach.text as attachments as well.

 

I hope attachments are the proper method of forwarding, as I could not paste the reports here somehow.

 

Thank you.

 

 

attach.txt

dds.txt

RKreport0_S_02022014_180059.txt

[MrCharlie]

Yes that's OK...

Lets start with this scan:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner from HERE or HERE to your desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[beaconblue]

Dear Mc,

 

Sorry about the delay, I have now managed to sort  things out following the procedures you instructed for another client, and clear my system.

 

Thank you very much for your time and assistance. This post can now be closed.

 

Yours....Beaconblue

[MrCharlie]

OK..........................

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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