Can't get rid of some site. Help

[Jon_Snow]

Hello,

Whenever I open the chrome browser, I get 2 tabs, google.com (the default) and then arabyonline.com. I looked around and tried fixing the problem, found those instructions:

 

-http://virusremovalstation.blogspot.com/2013/09/how-to-remove-arabyonlinecom-hijacker.html
-http://www.safebro.com/tag/www-arabyonline-com-what-is-its-afe
-http://www.bleepingcomputer.com/forums/t/507496/how-to-remove-wwwarabyonlinecom-virus-trojan-spyware-malware-from-chrome/
 

I tried following some steps to my capabilities but I lost it.

 

One site gave an alternative by downloading malwarebytes which I did, but I opened chrome again and there was that intrusive site again. Only happens in chrome. Can someone help? Thanks.

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

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Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

• Double click on AdwCleaner.exe to run the tool.
  
• Vista/Windows 7/8 users right-click and select Run As Administrator
  
• Click on the Scan button.
  
• AdwCleaner will begin...be patient as the scan may take some time to complete.
  
• When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  
• Look over the log especially under Files/Folders for any program you want to save.
  
• If there's a program you want to save, just uncheck it from AdwCleaner.
  
• If you're not sure, post the log for review.
  
• If you're ready to clean it all up.....click the Clean button.
  
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  
• Copy and paste the contents of that logfile in your next reply.
  
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  
• To restore an item that has been deleted (if necessary):
  
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

 

Next,

 

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Let me see those logs in next reply...

 

Kevin

[Jon_Snow]

Alright I will attach the files:

AdwCleanerS0.txt

JRT.txt

FRST.txt

Addition.txt

[kevinf80]

If Chrome still has the tab issue do this:
 

• Open Chrome
• Click the Stack of plates top right on the browser toolbar.
• Select Settings.
• Click Show advanced settings and find the "Reset browser settings” section.
• Click Reset browser settings.

In the dialog that appears, click Reset. Note: When the "Help make Google Chrome better by reporting the current settings" checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows us to analyze trends and work to prevent future unwanted settings changes.

 

 

Next,

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Full scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log.

 

Next,

 

We need to run an online AV scan to ensure there are no remnants of any infection left on your system that we may have missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the Run ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  Click Start
  
• When asked, allow the add/on to be installed
  Click Start
  
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings, ensure the options
  
• Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  Click Scan
  
• wait for the virus definitions to be downloaded
  
• Wait for the scan to finish
  

 

When the scan is complete

 

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
  
• close program
  
• report to me that nothing was found
  

 

If threats were found

 

• click on "list of threats found"
  
• click on "export to text file" and save it as ESET SCAN and save to the desktop
  
• Click on back
  
• put a checkmark in "Uninstall application on close"
  
• click on finish
  

 

close program

 

copy and paste the report in next reply

 

Let me see the logs, also give a update on any remaining issues or concerns..

 

Cheers,

 

Kevin

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

fixlist.txt

[Jon_Snow]

I tried opening chrome and I didn't the other site popping up. I wonder which step solved the issue. In any case I will attach the files:

mbam-log-2014-02-02 (17-11-50).txt

eset.txt

Fixlog.txt

[kevinf80]

How is your system responding, are there any remaining issues or concerns?

 

Navigate to and delete the following:

 

C:\Users\Asus\Downloads\cbsidlm-cbsi145-Yahoo_Message_Archive_Decoder-BP-10254209.exe

[Jon_Snow]

Everything seems to be running fine, unless there is something I am unaware of. The only thing is, my antivirus icon in the toolbar's Notification Area icons on the bottom right isn't there. I clicked on the antivirus and it seems like its running, but it's icon isn't shown

[kevinf80]

Next to the clock is an inverted arrowhead, click on that is the icon shown as hidden?

[Jon_Snow]

Yeah I'm not sure, the icon wasn't there, but I had to update my graphics drivers and then restart. Once I restarted, the icons re-appeared. I suppose thats it then?   

[kevinf80]

Ok, guess we can clean up...

 

We need to remove FRST,  first it is very important to deal with its own Quarantine folder by using FRST itself..

 

OK, we continue:

 

Delete any fixlist.txt file previously used, continue:

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

 

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). That will confirm the removal action, delete if successful.

 

Next,

 

Delete FRST.exe from your Desktop or the folder it was saved to, navigate to and delete its folder C:\FRST

 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

"Delfix link mirror"

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 

 

• 
  

   

     

• 
  
• Remove disinfection tools
  

   

     

• 
  
• Purge System Restore
  

   

   

• 
  

 

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this. Let me know if those steps completed OK, also if any remaining issues or concerns...

 

Next,

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

 

Kevin

fixlist.txt

[Jon_Snow]

Okay done. All the items I downloaded from the links you gave and saved on my desktop have gone after the Delfix.

[kevinf80]

Excellent, thanks for the update. It was a pleasure to work with you...

 

Take care,

 

Kevin.....

[Jon_Snow]

Great, much appreciated! thank you very much. Take care of yourself as well

[AdvancedSetup]

Glad we could help.

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