MalkieSkye Posted January 28, 2014 ID:783498 Share Posted January 28, 2014 I am having the same issue. I even tried running the scan and getting rid of it while in SafeMode but Malware still freezes up and has to be forced to shut down and the OpenCandy stuff is still there when I re-scan. How can I fix this issue? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 28, 2014 Root Admin ID:783508 Share Posted January 28, 2014 Hello and Please run the following scanner and send back the logs.Download DDS from one of the locations below and save to your Desktopdds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool.Click the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include the following logs in your next reply as an attachment: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file and just post it or attach it. Link to post Share on other sites More sharing options...
MalkieSkye Posted January 28, 2014 Author ID:783577 Share Posted January 28, 2014 I wasn't sure if you literally wanted me to place the files as attachments so I did it just to be sure.attach.txtdds.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 28, 2014 Root Admin ID:783745 Share Posted January 28, 2014 If you disable AVG does the scanner run? If not then I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783786 Share Posted January 29, 2014 Yes the Scan comp does work after I disable AVG. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783817 Share Posted January 29, 2014 Please see if the following topic is able to correct your issues and let us know. https://forums.malwarebytes.org/index.php?showtopic=141075 Thanks Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783860 Share Posted January 29, 2014 I don't understand what I am supposed to be doing with that information? Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783862 Share Posted January 29, 2014 I don't understand what I am supposed to be doing with that information?My AVG works just fine. It's Malwarebytes that freezes up whenever I try removing those three things. Unless that would somehow fix that particular issue somehow? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783866 Share Posted January 29, 2014 That post is showing you how to setup the file exclusions in AVG and MBAM so that they do not conflict with each other. The files that need to be excluded are shown there as well as a link over to the AVG site if needed on how to setup exclusions in AVG and a user like you using AVG that set this up and has replied back that by doing so everything is working properly now. Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783868 Share Posted January 29, 2014 So I am supposed to be doing the exclusions in the Malwarebytes program for AVG? Or in AVG program for Malwarebytes? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783869 Share Posted January 29, 2014 I believe that both programs may require setting exclusions in the new 2014 version. The settings seem to change each time AVG releases a new version. Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783870 Share Posted January 29, 2014 Okay I see those instructions are for Malwarebytes in AVG, what do I exclude in Malwarebytes for AVG? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783873 Share Posted January 29, 2014 I've not personally used this version of AVG but I would assume that you can add the main executable files for the AVG product or the folder. Open Malwarebytes' Anti-Malware and click on the Ignore List tabClick on the Add buttonIn the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OKClose Malwarebytes' Anti-Malware Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783875 Share Posted January 29, 2014 Okay I did the exclusions in AVG and added the AVG folder to the ignore list in Malwarebytes. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783880 Share Posted January 29, 2014 Okay that should now allow MBAM to do a scan without locking up. Please give it a try and let us know. Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783885 Share Posted January 29, 2014 Doing the scan now. I'll let you know the outcome once it's finished. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783888 Share Posted January 29, 2014 Okay, sounds good. Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783896 Share Posted January 29, 2014 Okay scans just fine but once the results are finished and I click to remove the selected items it has found - it still freezes up and I have to force it to shut down. Btw what it's coming up with that needs to be removed is something called "OpenCandy" Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:783899 Share Posted January 29, 2014 Ah... okay well unfortunately there are some items like that where they need to be removed in a special manner and sometimes using a special tool. We hope to have another tool ourselves that can deal with some of these PUP entries that require modifications to a browser config file later this year. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thank you Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783904 Share Posted January 29, 2014 Okay Link to post Share on other sites More sharing options...
MalkieSkye Posted January 29, 2014 Author ID:783905 Share Posted January 29, 2014 OkaySo I post in that thread with a new post? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 29, 2014 Root Admin ID:784078 Share Posted January 29, 2014 Yes please. Link to post Share on other sites More sharing options...
MalkieSkye Posted June 11, 2014 Author ID:840228 Share Posted June 11, 2014 I'd like to open this issue since I seem to be having the issue again with MBAM freezing up and not responding after I try cleaning the infections after the scan. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 11, 2014 Root Admin ID:840249 Share Posted June 11, 2014 Due to the length of time since that topic was finished it's best you just start a new topic. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thank you Link to post Share on other sites More sharing options...
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