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Something funny is happening to Chrome

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I have Norton 360 and did a Malwarebytes scan which turned up nothing. But lately Chrome has not been shutting down properly and I get an unusual message that pops up saying it can't read my preferences. I also notice Speed Test Analysis keeps trying to enable itself on Chrome. Here are my logs. Thanks!


DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537
Run by User at 16:20:03 on 2014-01-26
Microsoft Windows 8  6.2.9200.0.1252.2.1033.18.7650.5737 [GMT -5:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
C:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Norton Identity Safe\Engine\2013.4.0.10\ccSvcHst.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BsHelpCS.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Program Files (x86)\Norton Identity Safe\Engine\2013.4.0.10\ccSvcHst.exe
C:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\HipServAgent\HipServAgent.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\System32\svchost.exe -k swprv
============== Pseudo HJT Report ===============
uStart Page = about:blank
mStart Page = about:blank
mWinlogon: Userinit = userinit.exe,
BHO: Speed Test Analysis: {310D38FE-EB4C-467C-8781-B7C2AEB7847D} - C:\Program Files (x86)\Speed Test Analysis\ScriptHost.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\\ips\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [btTray] "C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BtTray.exe"
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-Explorer: NoDriveTypeAutoRun = dword:28
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer =
TCP: Interfaces\{0327BF37-553C-4D09-8230-9F5D50667E24} : DHCPNameServer =
TCP: Interfaces\{53677ED1-0FBD-40FF-9C76-3CAB33DE80AE}\1557965647D41676E6F6C69616 : DHCPNameServer =
TCP: Interfaces\{53677ED1-0FBD-40FF-9C76-3CAB33DE80AE}\342716A797E45696768626F65727 : DHCPNameServer =
TCP: Interfaces\{53677ED1-0FBD-40FF-9C76-3CAB33DE80AE}\84963747F6279724576666 : DHCPNameServer =
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.76\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = about:blank
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-mPolicies-Explorer: NoDriveTypeAutoRun = dword:28
================= FIREFOX ===================
FF - ProfilePath - C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\ei4gauue.default\
FF - prefs.js: browser.search.defaulturl - 
FF - prefs.js: browser.search.selectedEngine - 
FF - plugin: C:\PROGRAM FILES (X86)\FOXIT SOFTWARE\FOXIT READER\plugins\npFoxitReaderPlugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\windows\SysWOW64\Adobe\Director\np32dsw.dll
============= SERVICES / DRIVERS ===============
R0 amd_sata;amd_sata;C:\Windows\System32\Drivers\amd_sata.sys [2012-7-24 79528]
R0 amd_xata;amd_xata;C:\Windows\System32\Drivers\amd_xata.sys [2012-7-24 26280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\Drivers\N360x64\1404000.028\symds64.sys [2013-6-9 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\Drivers\N360x64\1404000.028\symefa64.sys [2013-6-9 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\BASHDefs\20140121.001\BHDrvx64.sys [2014-1-22 1526488]
R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\Drivers\N360x64\1404000.028\ccsetx64.sys [2013-6-9 169048]
R1 ccSet_NST;Norton Identity Safe Settings Manager;C:\Windows\System32\Drivers\NSTx64\7DD04000.00A\ccsetx64.sys [2013-6-18 169048]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2012-11-20 92536]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.3.1.22\Definitions\IPSDefs\20140124.001\IDSviA64.sys [2014-1-25 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\ironx64.sys [2013-6-9 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\symnets.sys [2013-6-9 433752]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-8-9 239616]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2012-8-8 361984]
R2 APXACC;AppEx Networks Accelerator LWF;C:\Windows\System32\Drivers\appexDrv.sys [2012-11-20 199008]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-8-10 85504]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-8-10 29600]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-7-9 35232]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-11-20 2451456]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-6-27 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-6-27 701512]
R2 MemeoBackgroundService;MemeoBackgroundService;C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2011-5-4 25824]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\\ccsvchst.exe [2013-6-9 144368]
R2 NCO;Norton Identity Safe;C:\Program Files (x86)\Norton Identity Safe\Engine\2013.4.0.10\ccsvchst.exe [2013-6-18 144368]
R2 SeagateDashboardService;Seagate Dashboard Service;C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2012-10-15 14752]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\Drivers\AtihdW86.sys [2012-7-17 98472]
R3 BtAudioBusSrv;IVT Bluetooth Audio Bus Service;C:\Windows\System32\Drivers\BtAudioBus.sys [2012-6-15 23136]
R3 BthL2caScoIfSrv;Bluetooth Profile Interface Driver Service;C:\Windows\System32\Drivers\BtL2caScoIf.sys [2012-7-19 56904]
R3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
R3 btUrbFilterDrv;IVT URB Bluetooth Filter Driver Service;C:\Windows\System32\Drivers\IvtUrbBtFlt.sys [2012-8-9 48736]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-12-13 137648]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-6-27 25928]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\Drivers\netr28x.sys [2013-4-15 2482960]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\Drivers\RtsP2Stor.sys [2012-11-20 269968]
R3 rtbth;RTBTH Bluetooth Device Driver;C:\Windows\System32\Drivers\rtbth.sys [2012-8-9 695392]
R3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2012-11-20 690832]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\Drivers\usbfilter.sys [2012-11-20 57000]
R3 WirelessButtonDriver;HP Wireless Button Driver Service;C:\Windows\System32\Drivers\WirelessButtonDriver64.sys [2012-8-3 20288]
S0 SymELAM;Symantec ELAM Driver;C:\Windows\System32\Drivers\N360x64\1404000.028\symelam.sys [2013-6-9 23448]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2012-7-31 645952]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2012-11-21 41272]
S3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2012-11-21 43832]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\Drivers\usbaapl64.sys [2012-12-13 54784]
S3 WUDFWpdMtp;WUDFWpdMtp;C:\Windows\System32\Drivers\WUDFRd.sys [2012-7-25 198656]
=============== Created Last 30 ================
2014-01-24 22:48:00 246960 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10231.bin
2014-01-15 00:47:43 915968 ----a-w- C:\Windows\System32\MPSSVC.dll
2014-01-15 00:47:43 758784 ----a-w- C:\Windows\System32\FirewallAPI.dll
2014-01-15 00:47:43 588288 ----a-w- C:\Windows\System32\SHCore.dll
2014-01-15 00:47:41 550400 ----a-w- C:\Windows\SysWow64\FirewallAPI.dll
2014-01-15 00:47:41 452608 ----a-w- C:\Windows\SysWow64\SHCore.dll
2014-01-15 00:47:41 227840 ----a-w- C:\Windows\System32\WebClnt.dll
2014-01-15 00:47:41 100696 ----a-w- C:\Windows\System32\drivers\disk.sys
2014-01-15 00:47:40 199168 ----a-w- C:\Windows\SysWow64\WebClnt.dll
2014-01-15 00:47:39 104448 ----a-w- C:\Windows\System32\davclnt.dll
2014-01-15 00:47:38 86016 ----a-w- C:\Windows\SysWow64\davclnt.dll
2014-01-15 00:47:35 74752 ----a-w- C:\Windows\System32\drivers\mpsdrv.sys
2014-01-15 00:46:13 688640 ----a-w- C:\Windows\System32\WSShared.dll
2014-01-15 00:46:12 562688 ----a-w- C:\Windows\SysWow64\WSShared.dll
2014-01-15 00:46:12 163840 ----a-w- C:\Windows\System32\Windows.ApplicationModel.Store.TestingFramework.dll
2014-01-15 00:46:12 124928 ----a-w- C:\Windows\SysWow64\Windows.ApplicationModel.Store.TestingFramework.dll
==================== Find3M  ====================
2014-01-09 08:02:07 78296 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-09 08:02:07 694240 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-23 06:43:58 420864 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-11-23 05:05:01 368640 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-11-06 23:18:57 4036608 ----a-w- C:\Windows\System32\win32k.sys
2013-11-01 05:38:21 312320 ----a-w- C:\Windows\System32\msieftp.dll
2013-11-01 03:49:24 273408 ----a-w- C:\Windows\SysWow64\msieftp.dll
============= FINISH: 16:20:15.02 ===============
DDS (Ver_2012-11-20.01)
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume2
Install Date: 2012-12-29 11:43:44 PM
System Uptime: 2014-01-24 7:25:23 PM (45 hours ago)
Motherboard: Hewlett-Packard |  | 1849
Processor: AMD A10-4600M APU with Radeon HD Graphics   | Socket FT1 | 2300/100mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 672 GiB total, 520.378 GiB free.
D: is FIXED (NTFS) - 25 GiB total, 2.922 GiB free.
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP81: 2014-01-11 11:16:36 AM - Scheduled Checkpoint
RP82: 2014-01-14 9:01:41 PM - Windows Update
RP83: 2014-01-19 9:59:25 PM - Windows Update
==== Installed Programs ======================
4 Elements II
7 Wonders II
Adobe Shockwave Player 11.6
Aloha TriPeaks
AMD Accelerated Video Transcoding
AMD Catalyst Install Manager
AMD Fuel
AMD Quick Stream
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bejeweled 3
Build-a-lot 4 - Power Source
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cradle of Rome 2
Crazy Chicken Soccer
CyberLink LabelPrint
CyberLink Media Suite 10
CyberLink PhotoDirector
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD
CyberLink YouCam
Energy Star
Farm Frenzy
Final Drive Fury
FlatOut 2
Foxit Reader
Galerie de photos Windows Live
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Governor of Poker 2 Premium Edition
Hewlett-Packard ACLM.NET v1.2.0.0
Hoyle Card Games
HP 3D DriveGuard
HP Connected Music (Meridian - installer)
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MyRoom
HP Postscript Converter
HP Quick Launch
HP Recovery Manager
HP Registration Service
HP Software Framework
HP Support Assistant
HP Utility Center
HP Wireless Button Driver
IDT Audio
Jewel Match 3
John Deere Drive Green
Letters from Nowhere 2
Luxor Evolved
Machete Lite 3.8
Mahjongg Dimensions Deluxe: Tiles in Time
Malwarebytes Anti-Malware version
Memeo AutoSync
Memeo Instant Backup
Microsoft Application Error Reporting
Microsoft Office
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Mozilla Firefox 20.0 (x86 en-US)
Mozilla Maintenance Service
Norton 360
Norton Identity Safe
Peggle Nights
Polar Bowler
Polar Golfer
Ralink Bluetooth Stack64
Ralink RT3290 802.11bgn Wi-Fi Adapter
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
Roads of Rome 3
Seagate Dashboard
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2837615) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2837617) 32-Bit Edition 
Speed Test Analysis
Synaptics Pointing Device Driver
The Treasures of Mystery Island: The Ghost Ship
Trinklit Supreme
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
VLC media player 2.0.5
WildTangent Games
WildTangent Games App
Windows Live
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Language Selector
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma's Revenge
==== Event Viewer Messages From Past Week ========
2014-01-21 6:31:52 PM, Error: Service Control Manager [7009]  - A timeout was reached (120000 milliseconds) while waiting for the Windows Search service to connect.
2014-01-21 6:31:52 PM, Error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
2014-01-21 6:31:38 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service WSearch with arguments "Unavailable" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2014-01-21 6:30:18 PM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
2014-01-21 6:30:18 PM, Error: Service Control Manager [7024]  - 
==== End Of File ===========================


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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.



Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Hi MrCharlie,


Here's my log. I use CCleaner to remove cookies/browsing history after every Internet session. Is it okay to still run this while you're searching for malware?



RogueKiller V8.8.3 _x64_ [Jan 24 2014] by Tigzy

mail : tigzyRK<at>gmail<dot>com


Operating System : Windows 8 (6.2.9200 ) 64 bits version

Started in : Normal mode

User : User [Admin rights]

Mode : Scan -- Date : 01/27/2014 20:58:30

| ARK || FAK || MBR |


¤¤¤ Bad processes : 0 ¤¤¤


¤¤¤ Registry Entries : 0 ¤¤¤


¤¤¤ Scheduled tasks : 0 ¤¤¤


¤¤¤ Startup Entries : 0 ¤¤¤


¤¤¤ Web browsers : 0 ¤¤¤


¤¤¤ Browser Addons : 0 ¤¤¤


¤¤¤ Particular Files / Folders: ¤¤¤


¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤


¤¤¤ External Hives: ¤¤¤


¤¤¤ Infection :  ¤¤¤


¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts localhost



¤¤¤ MBR Check: ¤¤¤


+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) TOSHIBA MQ01ABD075 SATA Disk Device +++++

--- User ---

[MBR] 9c9b2669875350b52edfd94c450c6197

[bSP] 1f18f6bde0f1cc21fbbaaa1891dbc946 : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 715404 Mo

User = LL1 ... OK!

User = LL2 ... OK!


Finished : << RKreport[0]_S_01272014_205830.txt >>
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Please make sure you have created a fresh system restore point before you continue.

Yes you can use CCleaner.

Please uninstall Speed Test Analysis from your add/remove programs


Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":


  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a FULL Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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Hi MrC,


Here are my two logs:


# AdwCleaner v3.018 - Report created 28/01/2014 at 17:51:15

# Updated 28/01/2014 by Xplode

# Operating System : Windows 8  (64 bits)

# Username : User - LAPTOP-PC

# Running from : C:\Users\User\Desktop\adwcleaner (1).exe

# Option : Clean


***** [ Services ] *****



***** [ Files / Folders ] *****


Folder Deleted : C:\Program Files (x86)\Notation


***** [ Shortcuts ] *****



***** [ Registry ] *****


Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1


***** [ Browsers ] *****


-\\ Internet Explorer v10.0.9200.16537



-\\ Mozilla Firefox v20.0 (en-US)


[ File : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\ei4gauue.default\prefs.js ]


Line Deleted : user_pref("CT3287823.ENABALE_HISTORY", "{\"dataType\":\"string\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823.ENABLE_RETURN_WEB_SEARCH_ON_THE_PAGE", "{\"dataType\":\"string\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823.embeddedsData", "[{\"appId\":\"130058557034802204\",\"apiPermissions\":{\"crossDomainAjax\":true,\"getMainFrameTitle\":true,\"getMainFrameUrl\":true,\"getSearchTerm\":true,\"insta[...]

Line Deleted : user_pref("CT3287823.isEnableAllDialogs", "{\"dataType\":\"string\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823.isToolbarShrinked", "{\"dataType\":\"string\",\"data\":\"false\"}");

Line Deleted : user_pref("CT3287823.navigationAliasesJson", "{\"EB_SEARCH_TERM\":\"\",\"EB_MAIN_FRAME_URL\":\"hxxp%3A%2F%2Fsearch.conduit.com%2F%3Fctid%3DCT3287823%26octid%3DCT3287823%26SearchSource%3D61%26CUI%3DUN2[...]

Line Deleted : user_pref("CT3287823.selectToSearchBoxEnabled", "{\"dataType\":\"string\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823.serviceLayer_service_login_isFirstLoginInvoked", "{\"dataType\":\"boolean\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823.serviceLayer_service_login_loginCount", "{\"dataType\":\"number\",\"data\":\"2\"}");

Line Deleted : user_pref("CT3287823.serviceLayer_service_toolbarGrouping_activeCTID", "{\"dataType\":\"string\",\"data\":\"CT3287823\"}");

Line Deleted : user_pref("CT3287823.serviceLayer_service_toolbarGrouping_activeToolbarName", "{\"dataType\":\"string\",\"data\":\"MixiDJ V9\"}");

Line Deleted : user_pref("CT3287823.serviceLayer_service_toolbarGrouping_invoked", "{\"dataType\":\"string\",\"data\":\"true\"}");

Line Deleted : user_pref("CT3287823_Firefox.csv", "[{\"from\":\"Abs Layer\",\"action\":\"loading toolbar\",\"time\":1366591499766,\"isWithState\":\"\",\"timeFromStart\":0,\"timeFromPrev\":0}]");


-\\ Google Chrome v32.0.1700.76


[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]





AdwCleaner[R0].txt - [3474 octets] - [28/01/2014 17:47:28]

AdwCleaner[s0].txt - [3435 octets] - [28/01/2014 17:51:15]


########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3495 octets] ##########


Malwarebytes Anti-Malware



Database version: v2014.01.28.09


Windows 8 x64 NTFS

Internet Explorer 10.0.9200.16750

User :: LAPTOP-PC [administrator]


2014-01-28 5:59:01 PM

mbam-log-2014-01-28 (17-59-01).txt


Scan type: Full scan (C:\|D:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 456987

Time elapsed: 1 hour(s), 43 minute(s), 13 second(s)


Memory Processes Detected: 0

(No malicious items detected)


Memory Modules Detected: 0

(No malicious items detected)


Registry Keys Detected: 1

HKLM\SOFTWARE\Google\Chrome\Extensions\kckgnnipheglejoddfhekdjpbdbinhmb (PUP.Optional.SpeedTestAnalysis.A) -> Quarantined and deleted successfully.


Registry Values Detected: 0

(No malicious items detected)


Registry Data Items Detected: 0

(No malicious items detected)


Folders Detected: 1

C:\Users\User\AppData\Roaming\SpeedTestAnalysis (PUP.Optional.SpeedTestAnalysis.A) -> Quarantined and deleted successfully.


Files Detected: 1

C:\Users\User\AppData\Roaming\SpeedTestAnalysis\speedtestanalysis.crx (PUP.Optional.SpeedTestAnalysis.A) -> Quarantined and deleted successfully.




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Try this:

Exit Google Chrome completely.

Navigate to......

Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\

Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\

Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."

Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.

Let me know, MrC

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If it's OK, we'll close this post, you can always start a new topic if needed.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
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Here's the log. Thanks!


 Results of screen317's Security Check version 0.99.61  
   x64 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
Norton 360         
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version  
 Mozilla Firefox (20.0) 
 Google Chrome 32.0.1700.102  
 Google Chrome 32.0.1700.76  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
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OK...... the log from Security Check looks OK

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter. (it may look like CF is re-installing but it's not)

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)


Please download OTC to your desktop. (This will clean up most of the tools and logs)


Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.


If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.


Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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