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Removal instructions for CareLive

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What is CareLive?

The Malwarebytes research team has determined that CareLive is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with CareLive?

This is how the main screen of the rogue application looks:

main.png

You will find this icon in your taskbar:

icons.png

And see these warnings:

warning1.png

warning2.png

warning3.png

warning4.png

How did CareLive get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was downloaded from their site.

How do I remove CareLive?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.
Is there anything else I need to do to get rid of CareLive?
  • No, Malwarebytes' Anti-Malware removes CareLive completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the CareLive rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.

protection1.png

Technical details for experts

Signs in a HijackThis log:

O23 - Service: carelive Service (careliveService) - (?)???? - C:\Program Files (x86)\carelive\carelivese.exe
Alterations made by the installer:

File system details ---------------------------------------------    Adds the folder C:\Program Files (x86)\carelive       Adds the file carelive.exe"="26-1-2014 12:22, 898608 bytes, A       Adds the file carelivese.exe"="26-1-2014 12:22, 24112 bytes, A       Adds the file careliveu.exe"="26-1-2014 12:22, 689200 bytes, A       Adds the file config.cfg"="26-1-2014 12:23, 325 bytes, A       Adds the file meter.swf"="26-1-2014 12:22, 185464 bytes, A       Adds the file uninst_carelive.exe"="26-1-2014 12:22, 342672 bytes, A    Adds the folder C:\Program Files (x86)\carelive\Skin       Adds the file main.bmp"="3-1-2014 10:38, 1429736 bytes, A       Adds the file main.inf"="7-1-2014 12:39, 7553 bytes, A    Adds the folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\carelive       Adds the file carelive »èÁ¦.lnk"="26-1-2014 12:22, 1060 bytes, A       Adds the file carelive.lnk"="26-1-2014 12:22, 1030 bytes, A       Adds the file ȨÆäÀÌÁö.URL"="26-1-2014 12:22, 51 bytes, ARegistry details------------------------------------------    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\careliveService]       "DisplayName"="REG_SZ, "carelive Service"       "ErrorControl"="REG_DWORD, 1       "ImagePath"="REG_EXPAND_SZ, "C:\Program Files (x86)\carelive\carelivese.exe"       "ObjectName"="REG_SZ, "LocalSystem"       "Start"="REG_DWORD, 2       "Type"="REG_DWORD, 16       "WOW64"="REG_DWORD, 1    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer]       "carelive"="REG_SZ, "carelive"       "carelive_carelive"="REG_SZ, "1"
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malware 1.75.0.1300www.malwarebytes.orgDatabase version: v2014.01.26.03Windows 7 Service Pack 1 x64 NTFSInternet Explorer 10.0.9200.16750{username} :: MBAM7-VM [administrator]26-1-2014 12:29:55mbam-log-2014-01-26 (12-29-55).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 199774Time elapsed: 1 minute(s), 17 second(s)Memory Processes Detected: 1C:\Program Files (x86)\carelive\carelive.exe (Rogue.CareLive) -> 2092 -> Delete on reboot.Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 1HKLM\SYSTEM\CurrentControlSet\Services\careliveService (Rogue.CareLive) -> Quarantined and deleted successfully.Registry Values Detected: 0(No malicious items detected)Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 3C:\Program Files (x86)\carelive\carelive.exe (Rogue.CareLive) -> Delete on reboot.C:\Program Files (x86)\carelive\carelivese.exe (Rogue.CareLive) -> Quarantined and deleted successfully.C:\Users\{username}\Desktop\carelivesetup.exe (Rogue.K.CareLive) -> Quarantined and deleted successfully.(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.

We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.

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