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Connect/Conduit removal help please


mdt623
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Hello, I am a fool and installed the stupid connect/conduit crud on my computer and I need help getting it out.  I have run Malwarebytes full scan and deleted the infections it found, but the problems remain. I tried to install DDS (per instructions) but I got an error that said it could not run in compatibility mode and that it would shut down the program.  So I am unable to post the results in this topic at this time.  

 

My computer is running windows 8.1.  I have also uninstalled the programs from the windows uninstall, but they are still popping up in Chrome and Firefox.  

 

Thanks for the help. 

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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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RogueKiller V8.8.3 _x64_ [Jan 24 2014] by Tigzy

mail : tigzyRK<at>gmail<dot>com




 

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : Dad [Admin rights]

Mode : Scan -- Date : 01/24/2014 23:35:38

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 4 ¤¤¤

[HJ POL][PUM] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Browser Addons : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD7500BPVT-80HXZT3 +++++

--- User ---

[MBR] 19ac8675e980f87b29a338a320bb7672

[bSP] 741ce919bb5be8ebfebbd75f0888fedc : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_01242014_233538.txt >>
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@mtd623,

Start with this:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a FULL Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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# AdwCleaner v3.017 - Report created 25/01/2014 at 12:00:13

# Updated 12/01/2014 by Xplode

# Operating System : Windows 8.1  (64 bits)

# Username : Dad - CHRIS

# Running from : C:\Users\Dad\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\Program Files (x86)\MyPC Backup

Folder Deleted : C:\Users\Dad\AppData\Local\genienext

Folder Deleted : C:\Users\Dad\AppData\Local\Mobogenie

Folder Deleted : C:\Users\Dad\AppData\Roaming\Oxy

Folder Deleted : C:\Users\Dad\Documents\Mobogenie

File Deleted : C:\Users\Dad\AppData\Roaming\Mozilla\Firefox\Profiles\5jgk9hdu.default\searchplugins\conduit-search.xml

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [mobilegeni daemon]

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}

Key Deleted : HKCU\Software\Escolade

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16384

 

 

-\\ Mozilla Firefox v26.0 (en-US)

 

[ File : C:\Users\Dad\AppData\Roaming\Mozilla\Firefox\Profiles\5jgk9hdu.default\prefs.js ]

 

Line Deleted : user_pref("browser.search.defaultenginename", "Conduit Search");

Line Deleted : user_pref("browser.search.selectedEngine", "Conduit Search");


 

-\\ Google Chrome v32.0.1700.76

 

[ File : C:\Users\Dad\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [2125 octets] - [25/01/2014 11:51:16]

AdwCleaner[s0].txt - [1929 octets] - [25/01/2014 12:00:13]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1989 octets] ##########
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Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

 

Database version: v2014.01.25.09

 

Windows 8 x64 NTFS

Internet Explorer 11.0.9600.16476

Dad :: CHRIS [administrator]

 

1/25/2014 12:05:12 PM

mbam-log-2014-01-25 (12-05-12).txt

 

Scan type: Full scan (C:\|D:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 318029

Time elapsed: 27 minute(s), 36 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 0

(No malicious items detected)

 

(end)
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Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system.....Which system am I using?)

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

MrC

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It looks OK, you have to make any changes in Chrome manually.

Seems like you already know how to do that but here it is anyway:

For Chrome...........

First make sure you have the latest version of Chrome:

Open up Chrome > Click on the 3 bars in the upper right hand corner

Click on About Google Chrome

If there's an update available it will automatically update

Next:

Go to Tools > Clear Browser Data

Put a check next to all of these:

  • Clear browsing history
  • Clear download history
  • Delete cookies and other site and plug-in data
  • Empty the cache
Click "Clear Browsing Data"

-------------------------------

Next:

Click the Chrome menu on the browser toolbar.

Select Settings.

In the "Search" section, click Manage search engines.

Check if (Default) is displayed next to your preferred search engine. If not, mouse over it and click Make default.

Mouse over any other suspicious search engine entries that are not familiar and click X to remove them.

-------------------------------------

Click the Chrome menu .

Select Settings.

In the "On startup" section, select Open a specific page or set of pages.

Click Set pages. (in blue to the right)

Remove any unfamiliar pages.

-----------------------

Click the Chrome menu .

Select Settings.

In the "Appearance" section, if the "Show Home button" checkbox is selected, see if the page listed below is the home page you’d like to use.

If the page isn't the home page you'd like to use, click Change and select your preferred page.

-------------------------

Carefully check for any odd extensions or plugins: (it's a good idea to disable them all and see if you're still redirected and then add each one back until you find the culprit)

Type the following into the address box and hit Enter:

chrome:plugins

Do the same for:

chrome:extensions

-------------------------------

You can always reset Chrome as a last resort:

https://support.google.com/chrome/answer/3296214?hl=en

Let me know.....MrC

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Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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 Results of screen317's Security Check version 0.99.79  

   x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Windows Defender   

avast! Antivirus   

 Antivirus up to date!   

`````````Anti-malware/Other Utilities Check:````````` 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 Adobe Flash Player 12.0.0.43  

 Adobe Reader XI  

 Mozilla Firefox (26.0) 

 Google Chrome 32.0.1700.72  

 Google Chrome 32.0.1700.76  

````````Process Check: objlist.exe by Laurent````````  

 AVAST Software Avast AvastSvc.exe  

 AVAST Software Avast AvastUI.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  % 

````````````````````End of Log`````````````````````` 
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That looks OK......

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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