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Virus/Malware preventing me from starting MBAM and my Antivirus Software.


haeqal
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As stated, I need help regarding this.

I've tried to clean remove MBAM and re-install it but to no avail.

When I run the installer, it states, "CreateFile failed; code 80. The file exists".

And when I tried searching it, I can't find the file.

 

I uninstalled my outdated Avast Antivirus and installed the latest one, and the program won't run either.

 

Can anyone kindly assist me with this? ):

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I downloaded Roguekiller and this is the report that I got.

 

RogueKiller V8.8.3 _x64_ [Jan 24 2014] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : haekaru [Admin rights]
Mode : Scan -- Date : 01/25/2014 03:21:49
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 3 ¤¤¤
[sUSP PATH] nvstream.exe -- C:\ProgramData\{$5118-5976-4563-4833$}\nvstream.exe [-] -> KILLED [Tree]
[sUSP PATH] mbam-setup-1.75.0.1300 (1).tmp -- C:\Users\haekaru\AppData\Local\Temp\is-FE16T.tmp\mbam-setup-1.75.0.1300 (1).tmp [7] -> KILLED [TermProc]
[sUSP PATH] mbam-setup-1.75.0.1300 (1).tmp -- C:\Users\haekaru\AppData\Local\Temp\is-IJ103.tmp\mbam-setup-1.75.0.1300 (1).tmp [7] -> KILLED [TermProc]
 
¤¤¤ Registry Entries : 29 ¤¤¤
[sHELL][ROGUE ST] HKCU\[...]\Windows : load (C:\ProgramData\727200531.exe [-]) -> FOUND
[sHELL][ROGUE ST] HKUS\[...]\Windows : load (C:\ProgramData\727200531.exe [-]) -> FOUND
[iFEO] HKLM\[...]\avcenter.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\avguard.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\avp.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\bdagent.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\ccuac.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\ComboFix.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\egui.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\hijackthis.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\keyscrambler.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\mbam.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\MpCmdRun.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\MSASCui.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\MsMpEng.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\msseces.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\spybotsd.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\wireshark.exe : Debugger (nsjw.exe [x]) -> FOUND
[iFEO] HKLM\[...]\zlclient.exe : Debugger (nsjw.exe [x]) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableCMD (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableCMD (0) -> FOUND
[HJ][PUM] HKLM\[...]\Wow6432Node\[...]\SystemRestore : DisableSR (1) -> FOUND
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Browser Addons : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
 
¤¤¤ External Hives: ¤¤¤
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ATA Samsung SSD 840 SCSI Disk Device +++++
--- User ---
[MBR] 55182dc0956d983453c08aef6e845627
[bSP] d6c848ee2d77b8a95315009673279743 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 114371 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) WDC WD1002FAEX-00Y9A0 ATA Device +++++
--- User ---
[MBR] 87a157eab57a22566835724543731a2e
[bSP] d98c59e1e881c7a8181aeca88a753298 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 953867 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
+++++ PhysicalDrive2: (\\.\PHYSICALDRIVE2 @ USB) SanDisk Cruzer Blade USB Device +++++
--- User ---
[MBR] 2cd53f0aa685adbeda7718fa16c3d112
[bSP] df4f83c1f72e36823a12b0dfc7617313 : Empty MBR Code
Partition table:
0 - [XXXXXX] FAT16 (0x06) [VISIBLE] Offset (sectors): 32 | Size: 1908 Mo
Error reading LL1 MBR! ([0x5aa] Insufficient system resources exist to complete the requested service. )
Error reading LL2 MBR! ([0x32] The request is not supported. )
 
Finished : << RKreport[0]_S_01252014_032149.txt >>
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  • Staff

Hello haeqal

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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