PUP.Optional.SearchProtect.A & Boot failure?

[markg2]

My wife is collecting this malware from an as yet undetermined website.

 

I find the malware when I periodically run the free version on full scan manually.

 

The further problem is as follows--

 

I tell Malwarebytes to remove the instances of the topic malware and then reboot as indicated. Her Win7 machine will frequently fail at boot with the message (paraphrased) BootLoadMgr failure.

 

I then use an Acronis boot disk to boot to Windows. It appears that once in Windows the OS corrects the problem since on subsequent boot(s) the system boots fine.

 

Is this a condition that others have found?

 

Mark

[Firefox]

Hello and Welcome to Malwarebytes

It is quite possible there is a deeper infection lurking on that computer, it may be best to have an expert take a deeper look and help your clean that computer up...

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

[markg2]

So are you saying that the removal of the PUP malware would not in any way cause the boot problem?

 

I will run the Norton Power Eraser just to be sure there isn't a rootkit issue.

[Firefox]

I do not believe the PUP caused the issue, I think there may be something else going on, but that's hard to tell as we can not run the tools we need to in this section of the forum, hence why I was asking you to post over in the other section of the forum where we have experts dedicated to problems such as this one.

Be careful what tools your run as it could make matters worst....

[markg2]

Thanks for the explanation.

 

I know that the Norton eraser is safe to use--I've had to use it on my machine a time or two.

 

I'll see if that deals with the problem and if not will take you up on the suggestion.

 

Thanks again,

 

Mark

[Firefox]

Your quite welcome....