After Restart PC wont start

[xaindero]

Hi

i have downloaded malwarebytes and ran it on my laptop. after scan it asked me to restart so that virus can be removed. after restart it just booted and just hanged after boot screen. from safemode i made system restore and i made another try, this time same thing happened again, and at this time even safemode was not working, made a startup repair and now its ok .... but the thing is virusses or trojans arent removed .....

i am using hp dv6 , windows 7 64 bit.....

dds and attach files are attached

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum. Can you post the log from MB showing what it deletes or run another scan and just save the log without fixing anything.

Then......

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[xaindero]

both files are attached !!

MBAM-log-2014-01-24 (04-13-21).txt

RKreport0_S_01242014_042235.txt

[MrCharlie]

I have to stop here because there's evidence of illegal software on your system.

The software is Adobe and the crack is your host file, it allows you to by-pass Adobe activation.

It's not like I didn't warn you in my initial post to you.

Read the policy on Piracy here:

http://forums.malwarebytes.org/index.php?showtopic=97700

If you want to continue to receive help, remove the software and restore the host file back to Microsofts original state.

MrC

 

127.0.0.1 localhost

127.0.0.1 activate.adobe.com

127.0.0.1 3dns-3.adobe.com

127.0.0.1 adobe-dns-2.adobe.com

127.0.0.1 adobe-dns-3.adobe.com

127.0.0.1 ereg.wip3.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 wip3.adobe.com

127.0.0.1 wwis-dubc1-vip60.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 ereg.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 3dns-2.adobe.com

127.0.0.1 adobe-dns.adobe.com

127.0.0.1 activation.cloud.techsmith.com # 127.0.0.1 [127.0.0.1 activation.cloud.techsmith.com]

[AdvancedSetup]

The following products are almost certainly pirated based on the logs.

Adobe Photoshop CS5.1
Adobe Photoshop Lightroom 5.2 64-bit
Camtasia Studio 8

127.0.0.1 activate.adobe.com
127.0.0.1 activation.cloud.techsmith.com # 127.0.0.1 [127.0.0.1 activation.cloud.techsmith.com]

 

[xaindero]

installation of malware just crashed my window .this time i just scanned the files as you said, but it still crashed my window .. i again have to system restore to my laptop !!

as far as the softwares legality is concerned !! i am going to remove them !!! please forgive me !! as i dont remember about the software !!!

 

[xaindero]

please proceed to guide me as i removed the mentioned softwares ......

[MrCharlie]

Uninstall all of these from your add/remove programs:

Adobe AIR

Adobe Community Help

Adobe Download Assistant

Adobe Photoshop CS5.1

Adobe Photoshop Lightroom 5.2 64-bit

Adobe Reader X (10.1.9) MUI

Camtasia Studio 8

---------------------------

Then...............

Download and run Fixit:

http://support.microsoft.com/kb/972034

-------------------

Reboot and run new scans with DDS and RogueKiller.

MrC

[xaindero]

rescan .. and logs are attached

dds.txt

attach.txt

RKreport0_S_01242014_042235.txt

[MrCharlie]

The host file hasn't  been corrected.

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

Reboot...

Rescan with RogueKiller and post the new log.

MrC

[xaindero]

both are attached ...

i tried again to scan .. but this time rogue killer is stuck at prescanning of dllhost.exe

RKreport0_S_01252014_214319.txt

RKreport0_H_01252014_214913.txt

[MrCharlie]

Make sure you have a good system restore point before you continue.

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

MrC

[xaindero]

adwcleaner log is attached

AdwCleanerS1.txt

[MrCharlie]

Did you download a fresh copy of AdwCleaner or was that an old version you had on the system??

 

MrC

[xaindero]

i have downloaded adwcleaner from the link you gave ... it is 3.0.1.7


and scnanned from the version i just downloaded

[MrCharlie]

OK...Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[xaindero]

done

combofix.txt

[MrCharlie]

AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}

AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}

SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

 

I see you have MSE and Norton installed and running on the system, having two or more anti-virus programs running on a system only causes poor performance, conflicts and spotty protection.

Please pick one (MSE or Norton) and uninstall the other......keep Defender disabled

How to Disable Defender

Dangers of running 2 anti-virus programs

--------------------------------------------------------------

Looks like you also have SpyHunter and hitmanpro on the system.

Would be a good idea to uninstall them.

-------------------------------------

Next..............

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[xaindero]

antirootkit scan result announced

mbar-log-2014-01-28 (02-38-24).txt

system-log.txt

[MrCharlie]

Now please re-install Malwarebytes:
If you have the pro version of MB....make sure you have your license key

-----------------------

Go to your control panels add/remove programs and uninstall MalwareBytes Anti-Malware > reboot

Download and run this cleaner:
mbam-clean.exe


Reboot <---very important

Now download and see if you can install the latest version of MB from here: (disable any malware/anti-virus programs running first)

http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1

Run a quick scan and let me know how it is,
MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!