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Infected Computer - can't install malwarebytes


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Hello,

 

I got an infected computer. 

 

Why do I think I have an infected computer?

- I can't install mallwarebytes

- - - Error 183: can't create file that allready excist.

- I can't install manual update mallwarebytes

- - - Error 183: can't create file that allready excist.

- my contextmenu in explorer makes explorer crash (this might have nothing to do with it)

- somehow the security settings of the malwarebytes folder have been changed.

 

I have allready tried:

- malwarebytes cleanup removal tool

 

DDS.txt file contents:

Attach.txt contents:

.UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2012-11-20.01).Microsoft Windows 7 Ultimate Boot Device: \Device\HarddiskVolume1Install Date: 22-3-2013 10:29:14System Uptime: 22-1-2014 12:06:15 (0 hours ago).Motherboard: ASRock |  | X79 Extreme4-MProcessor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz | CPUSocket | 4401/100mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 248 GiB total, 100,947 GiB free.D: is FIXED (NTFS) - 684 GiB total, 254,544 GiB free.E: is CDROM ()F: is CDROM ()G: is NetworkDisk (NTFS) - 1024 GiB total, 531,912 GiB free.H: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.J: is NetworkDisk (NTFS) - 137 GiB total, 63,716 GiB free.K: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.M: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.N: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.O: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.P: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.X: is NetworkDisk (NTFS) - 112 GiB total, 20,514 GiB free.Y: is NetworkDisk (NTFS) - 200 GiB total, 35,259 GiB free.Z: is FIXED (NTFS) - 596 GiB total, 494,296 GiB free..==== Disabled Device Manager Items =============.==== System Restore Points ===================.No restore point in system..==== Image File Execution Options =============.IFEO: CNTAoSMgr.exe - nsjw.exeIFEO: IswSvc.exe - nsjw.exeIFEO: mbamscheduler.exe - nsjw.exeIFEO: pccntupd.exe - nsjw.exeIFEO: xpupg.exe - nsjw.exeIFEO: zatray.exe - nsjw.exex64-IFEO: CNTAoSMgr.exe - nsjw.exex64-IFEO: IswSvc.exe - nsjw.exex64-IFEO: mbamscheduler.exe - nsjw.exex64-IFEO: pccntupd.exe - nsjw.exex64-IFEO: xpupg.exe - nsjw.exex64-IFEO: zatray.exe - nsjw.exe.==== Installed Programs ======================.64 Bit HP CIO Components Installer7-Zip 9.20 (x64 edition)Adobe-Premiere-Pro-CS6-v6.0.0-LS7Adobe After Effects CS6Adobe AIRAdobe Flash Player 11 ActiveXAdobe Flash Player 11 PluginAdobe Help ManagerAdobe Illustrator CS6Adobe Photoshop CS6Adobe Premiere Pro CS6Adobe Reader XI (11.0.05) - NederlandsAdobe Shockwave Player 11.5Adobe Shockwave Player 12.0Akamai NetSession InterfaceAnyMeeting Plug-inApple Application SupportApple Software UpdateAsmedia ASM104x USB 3.0 Host Controller DriverAsmedia ASM106x SATA Host Controller DriverASRock 3TB+ Unlocker v1.1ASRock App Charger v1.0.5ASRock InstantBoot v1.29ASRock XFast RAM v2.0.28µTorrentAudacity 2.0.3Beyond Compare Version 3.2.3blBlackBerry Desktop Software 7.1BlackBerry Device Communication ComponentsBlenderBroadcom NetLink ControllerCCleanerCDex - Open Source Digital Audio CD ExtractorCisco IP CommunicatorCobian Backup 11 GravityCrystal Reports for Visual StudioD3DX10DAEMON Tools LiteDameWare NT UtilitiesDayZ CommanderDe Telefoongids Professioneel Netwerk ClientEnterImage 3.0ExcelAddIn5FileZilla Client 3.7.3FileZilla ServerFirebird SQL Server 2.5.0.26074 (HW group)FireDaemon ProFontsFrapsGoldWave v5.68Google ChromeGoogle Update HelperGrabIt 1.7.2 Beta 6 (build 1008)Hi-Rez Studios GamesHotfix for Microsoft Team Foundation Server 2010 Object Model - ENU (KB2736182)Hotfix for Microsoft Team Foundation Server 2010 Object Model - ENU (KB2813041)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2529927)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2542054)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2548139)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2549864)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2635973)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2736182)Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2813041)Hotfix for Office (KB2598133)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2280741)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2284668)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2295689)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2420513)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2452649)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2455033)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2485545)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982517)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982721)Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB983233)HP Device Manager 4.5 Service Pack 2HWg-PDMS 2.1.3HWg STE Tools 1.1.3IBM SPSS Statistics 21ImgBurnImpact 360Intel(R) Management Engine ComponentsIntel(R) Rapid Storage TechnologyIntel® Trusted Connect Service ClientJava 7 Update 21 (64-bit)Java 7 Update 45Java Auto UpdaterJava SE Development Kit 7 Update 21 (64-bit)Java SE Development Kit 7 Update 45Java(TM) 6 Update 23LAME v3.99.3 (for Windows)LogMeInLogMeIn HamachiMicrosoft .NET Framework 4 Multi-Targeting PackMicrosoft .NET Framework 4.5Microsoft .NET Framework 4.5 NLD Language PackMicrosoft Application Error ReportingMicrosoft ASP.NET MVC 2Microsoft ASP.NET MVC 2 - Visual Studio 2010 ToolsMicrosoft DirectX SDK (June 2010)Microsoft Exchange Client Language Pack - ArabicMicrosoft Exchange Client Language Pack - BasqueMicrosoft Exchange Client Language Pack - BulgarianMicrosoft Exchange Client Language Pack - CatalanMicrosoft Exchange Client Language Pack - Chinese (Hong Kong S.A.R.)Microsoft Exchange Client Language Pack - Chinese (Simplified)Microsoft Exchange Client Language Pack - Chinese (Traditional)Microsoft Exchange Client Language Pack - CroatianMicrosoft Exchange Client Language Pack - CzechMicrosoft Exchange Client Language Pack - DanishMicrosoft Exchange Client Language Pack - DutchMicrosoft Exchange Client Language Pack - EnglishMicrosoft Exchange Client Language Pack - English (Australia)Microsoft Exchange Client Language Pack - English (Canada)Microsoft Exchange Client Language Pack - English (Great Britain)Microsoft Exchange Client Language Pack - English (India)Microsoft Exchange Client Language Pack - EstonianMicrosoft Exchange Client Language Pack - Filipino (Philippines)Microsoft Exchange Client Language Pack - FinnishMicrosoft Exchange Client Language Pack - FrenchMicrosoft Exchange Client Language Pack - French (Canada)Microsoft Exchange Client Language Pack - GalicianMicrosoft Exchange Client Language Pack - GermanMicrosoft Exchange Client Language Pack - GreekMicrosoft Exchange Client Language Pack - HebrewMicrosoft Exchange Client Language Pack - HindiMicrosoft Exchange Client Language Pack - HungarianMicrosoft Exchange Client Language Pack - IcelandicMicrosoft Exchange Client Language Pack - IndonesianMicrosoft Exchange Client Language Pack - ItalianMicrosoft Exchange Client Language Pack - JapaneseMicrosoft Exchange Client Language Pack - KazakhMicrosoft Exchange Client Language Pack - KoreanMicrosoft Exchange Client Language Pack - LatvianMicrosoft Exchange Client Language Pack - LithuanianMicrosoft Exchange Client Language Pack - MalayMicrosoft Exchange Client Language Pack - NorwegianMicrosoft Exchange Client Language Pack - PersianMicrosoft Exchange Client Language Pack - PolishMicrosoft Exchange Client Language Pack - PortugueseMicrosoft Exchange Client Language Pack - Portuguese (Portugal)Microsoft Exchange Client Language Pack - RomanianMicrosoft Exchange Client Language Pack - RussianMicrosoft Exchange Client Language Pack - SerbianMicrosoft Exchange Client Language Pack - Serbian (Cyrillic, Serbia)Microsoft Exchange Client Language Pack - SlovakMicrosoft Exchange Client Language Pack - SlovenianMicrosoft Exchange Client Language Pack - SpanishMicrosoft Exchange Client Language Pack - Spanish (Mexico)Microsoft Exchange Client Language Pack - SwedishMicrosoft Exchange Client Language Pack - ThaiMicrosoft Exchange Client Language Pack - TurkishMicrosoft Exchange Client Language Pack - UkrainianMicrosoft Exchange Client Language Pack - UrduMicrosoft Exchange Client Language Pack - VietnameseMicrosoft Exchange ServerMicrosoft Exchange Server 2010Microsoft Exchange Server Language Pack - ArabicMicrosoft Exchange Server Language Pack - Chinese (Simplified)Microsoft Exchange Server Language Pack - Chinese (Traditional)Microsoft Exchange Server Language Pack - EnglishMicrosoft Exchange Server Language Pack - FrenchMicrosoft Exchange Server Language Pack - GermanMicrosoft Exchange Server Language Pack - HebrewMicrosoft Exchange Server Language Pack - ItalianMicrosoft Exchange Server Language Pack - JapaneseMicrosoft Exchange Server Language Pack - KoreanMicrosoft Exchange Server Language Pack - PortugueseMicrosoft Exchange Server Language Pack - RussianMicrosoft Exchange Server Language Pack - SpanishMicrosoft Help Viewer 1.1Microsoft Office 2007 Service Pack 3 (SP3)Microsoft Office Excel MUI (Dutch) 2007Microsoft Office File Validation Add-InMicrosoft Office Office 64-bit Components 2007Microsoft Office Outlook MUI (Dutch) 2007Microsoft Office PowerPoint MUI (Dutch) 2007Microsoft Office Proof (Dutch) 2007Microsoft Office Proof (English) 2007Microsoft Office Proof (French) 2007Microsoft Office Proof (German) 2007Microsoft Office Proofing (Dutch) 2007Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)Microsoft Office Shared 64-bit MUI (Dutch) 2007Microsoft Office Shared MUI (Dutch) 2007Microsoft Office Standard 2007Microsoft Office Word MUI (Dutch) 2007Microsoft Research AutoCollage Touch 2009Microsoft SilverlightMicrosoft Silverlight 3 SDKMicrosoft Silverlight 4 SDKMicrosoft SQL Server 2005 Compact Edition [ENU]Microsoft SQL Server 2008 (64-bit)Microsoft SQL Server 2008 BrowserMicrosoft SQL Server 2008 Common FilesMicrosoft SQL Server 2008 Database Engine ServicesMicrosoft SQL Server 2008 Database Engine SharedMicrosoft SQL Server 2008 Native ClientMicrosoft SQL Server 2008 R2 Data-Tier Application FrameworkMicrosoft SQL Server 2008 R2 Data-Tier Application ProjectMicrosoft SQL Server 2008 R2 Management ObjectsMicrosoft SQL Server 2008 R2 Management Objects (x64)Microsoft SQL Server 2008 R2 Transact-SQL Language ServiceMicrosoft SQL Server 2008 RsFx DriverMicrosoft SQL Server 2008 Setup Support Files Microsoft SQL Server Compact 3.5 SP2 ENUMicrosoft SQL Server Compact 3.5 SP2 x64 ENUMicrosoft SQL Server Database Publishing Wizard 1.4Microsoft SQL Server System CLR TypesMicrosoft SQL Server System CLR Types (x64)Microsoft SQL Server VSS WriterMicrosoft Sync Framework Runtime v1.0 SP1 (x64)Microsoft Sync Framework SDK v1.0 SP1Microsoft Sync Framework Services v1.0 SP1 (x64)Microsoft Sync Services for ADO.NET v2.0 SP1 (x64)Microsoft Team Foundation Server 2010 Object Model - ENUMicrosoft Virtual PC 2007Microsoft Visual C# 2005 Express Edition - ENUMicrosoft Visual C# 2005 Express Edition - ENU Service Pack 1 (KB926749)Microsoft Visual C++  Compilers 2010 Standard - enu - x64Microsoft Visual C++  Compilers 2010 Standard - enu - x86Microsoft Visual C++ 2005 RedistributableMicrosoft Visual C++ 2005 Redistributable (x64)Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219Microsoft Visual F# 2.0 RuntimeMicrosoft Visual Studio 2005 Remote Debugger Light (x64) - ENUMicrosoft Visual Studio 2010 ADO.NET Entity Framework ToolsMicrosoft Visual Studio 2010 Office Developer Tools (x64)Microsoft Visual Studio 2010 Professional - ENUMicrosoft Visual Studio 2010 Service Pack 1Microsoft Visual Studio 2010 SharePoint Developer ToolsMicrosoft Visual Studio 2010 Tools for Office Runtime (x64)Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - NLDMicrosoft Visual Studio Macro ToolsMicrosoft XNA Game Studio Express 1.0 RefreshMicrosoft_VC80_CRT_x86Microsoft_VC90_CRT_x86Movie MakerMozilla Firefox 21.0 (x86 nl)Mozilla Maintenance ServiceMSVCRTMSVCRT110MSVCRT110_amd64MSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)MyFreeCodecMySQL Connector Net 6.6.5Nmap 5.61-SpiceworksNotepad++NVIDIA-configuratiescherm 320.49NVIDIA 3D Vision controllerstuurprogramma 320.49NVIDIA 3D Vision stuurprogramma 320.49NVIDIA GeForce Experience 1.6NVIDIA Grafisch stuurprogramma 320.49NVIDIA HD Audio-stuurprogramma 1.3.24.2NVIDIA Install ApplicationNVIDIA PhysXNVIDIA PhysX systeemsoftware 9.13.0604NVIDIA Stereoscopic 3D DriverNVIDIA Update 7.2.17NVIDIA Update ComponentsNVIDIA Virtual Audio 1.2.1NXPowerLiteObjectDock Plus 2PDF ArchitectPDF Settings CS6PDFCreatorphPhoto CommonPhoto GalleryPlayReady PC Runtime amd64PowerpostQuickPar 0.9QuickTimeReachFtpClientRealDownloaderRealNetworks - Microsoft Visual C++ 2008 RuntimeRealNetworks - Microsoft Visual C++ 2010 RuntimeRealPlayerRealtek High Definition Audio DriverRealUpgrade 1.1RoboForm 7-9-2-5 (All Users)Royal TSRoyal TS 2.2.1Royal TS 2.2.6.61216Samsung KiesSAMSUNG USB Driver for Mobile PhonesSandboxie 3.76 (64-bit)Secure Download ManagerSecurity Update for CAPICOM (KB931906)Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596792) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596871) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit EditionSecurity Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit EditionSecurity Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2644980)Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2645410)Security Update for Microsoft Visual Studio Macro Tools (KB2669970)Service Pack 3 for SQL Server 2008 (KB2546951) (64-bit)SHIELD StreamingSkype™ 6.6SpiceworksSpotifySpotnetSql Server Customer Experience Improvement ProgramStardock SoftwareSteamSUPERAntiSpywareswMSMSystemCheckSysTools PST Merge v3.0Taalpakket voor Microsoft .NET Framework 4.5 - NLDTaalpakket voor Microsoft Visual Studio 2010 Tools for Office Runtime (x64) - NLDTAP-Windows 9.9.2TeamSpeak 3 ClientTeamViewer 9Tencent QQMail PluginTeraCopy 2.22THX TruStudioTreeSize Free V2.7TreeSize Professional V5.5Trend Micro Client/Server Security AgentUDP Config 4.11.3Ufasoft CoinUltraMonUltraVncUnlocker 1.9.1Update for 2007 Microsoft Office System (KB967642)Update for Microsoft Office 2007 suites (KB2596620) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596660) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596802) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596848) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2687493) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2767916) 32-Bit EditionUpdate for Microsoft Office Outlook 2007 (KB2687404) 32-Bit EditionUpdate for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit EditionUpdate for Microsoft Visual C# 2005 Express Edition - ENU (KB932232)Update Rollup 7-v2 for Exchange Server 2010 Service Pack 1 (KB2756496)Update Rollup 8 for Exchange Server 2010 Service Pack 1 (KB2787763)Update voor Microsoft Office Excel 2007 Help (KB963678)Update voor Microsoft Office Powerpoint 2007 Help (KB963669)Update voor Microsoft Office Word 2007 Help (KB963665)Vinny27 - Adobe Illustrator CS6 NL 64-bitVinny27 - Adobe Photoshop CS6 64-bitVisual Studio 2010 Prerequisites - EnglishVisual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENUVLC media player 2.0.5WampServer 2.4WCF RIA Services V1.0 SP1Web Deployment ToolWindows 7 downloadprogramma voor USB/DVDWindows Live Communications PlatformWindows Live EssentialsWindows Live ID Sign-in AssistantWindows Live InstallerWindows Live Photo CommonWindows Live PIMT PlatformWindows Live SOXEWindows Live SOXE DefinitionsWindows Live UX PlatformWindows Live UX Platform Language PackWinPcap 4.1.2-SpiceworksWinRAR 4.00 beta 4 (64-bit)WinX DVD Ripper 5.5.10WinX DVD Ripper Platinum 7.0.0WordAddIn2XFastUSBYTD Video Downloader 4.5.1ZoneAlarm FirewallZoneAlarm Free FirewallZoneAlarm LTD ToolbarZoneAlarm Security.==== End Of File ===========================

I hope someone can help me. I do know quite a lot about hardware & software so you can use technical terms or ask me to do more advanced tasks.

 

thanks in advance.

 

kind regards,

 

Hannemaster.

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Hello Hannemaster and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
P2P/Piracy Warning:

If you're using Peer 2 Peer software such as µTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Please generate a new fresh DDS log files.

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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