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I'm seriously hiijacked by unknow malware, angry and depressed!

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Dear admin,

    I find your website through google. Since your website use org as the domain name, I think it's a nonprofit website which I may get help. It's no doubt that I'm seriously hiijacked by the malware. I'm a rookie, but I also know that I'm infected. I tried my best to save some malware sample. I feel angry and depressed for that I can't use my computer in daily life. Computer is important to me because my job is doing e-commerce and I also trade stock and foreign exchange. These can't be done without computer, so maybe you can understand my feelings now.

    Now I'm posting in a new clean system I just installed. I decided to keep the infected system as a crime scence, I don't know the guy who invaded my computer is a veteran or not, I hope for your help and also want to make my own contribute to the battle against malware.

                                                                                                                                                                                                                                  hope for your reply

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Hello innocentman and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:


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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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