User error, Failed to Delete Threats

[Dunceling]

Hi there, I hope someone can help, and that this isn't a question that is asked a lot on the forums or google, because if so, I have failed to find them!

 

I am doing some maintenance on a family member's computer, and found a staggering amount of malware.  Over 700 pieces of it (most coming from Smartbar, ugh) Anyway, I was selecting them to be deleted, and I clicked the button to delete them, before I realised I hadn't gotten them all.  There are probably hundreds I accidentally failed to select for deletion.

 

So I thought, no problem, and ran the scan again, and they don't show up at all now.  Eek!

 

So does this mean I accidentally told the program to ignore those threats, because I failed to select them?How would I get the program to find those again?  I used the quick scan both times. and I started a full scan, but after five hours, I had to stop the scan due to other commitments.  I can peform a full scan at another time.  In the meantime it is going to drive me crazy knowing I missed so many threats.

 

Thanks!  And I do apologise if this has been answered before.

[Durew]

Hi Dunceling,

 

I read that you have malware problems. Please read Available Assistance for Possibly Infected Computers about assistance with cleaning up any mess.

 

That said you can check whether you accidentally white-listed them (unlikely) by checking the 'ignore list'-tab of the malwarebytes anti-malware (MBAM) user interface. See attached image.

 

I hoped this helped, if you have any questions, please post & ask.

[Durew]

Oops, forgot to attach the image. (Can't wait until I can edit my posts.)

 

If it looks like the picture than you've got nothing white-listed.

[Firefox]

Hello and Welcome to Malwarebytes

Since this computer was/is infected, its best to have an expert guide you with the clean up to make sure nothing is missed.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you