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Scheduled Scans and Updates Never Run


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Problem is the thread description. I'm running MBPro, but I cannot get it to run scheduled tasks ever. I tried the mbam clean and the script to remove all tasks and recreate them, but the tasks never run. I try to manually create a quick scan that runs 5 min later, and it never runs as well.

 

This happens on both machines I have licenses for. Rest of the software works great, but I can't for the life of me get this scheduled scan to run.

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Hello and :welcome: , gunner007:
 
Sorry you are having problems with scheduled tasks.
 
Are these computers laptops or towers?
Are they asleep or hibernating (or running on battery, if laptops) when the tasks are scheduled?
(The power configuration options of some systems don't support waking the computer to perform certain tasks...)
Was MBAM PRO installed from a Windows Admin account or a Limited User account?
 
In any event, if cleanly reinstalling didn't resolve your issues, then the staff will need a bit more info about each system in order to try to sort this out.
 
For each of the computers, please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

 

>>>>To minimize confusion, I would probably post logs from only one of the 2 rigs first.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.
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Both PC's are towers, and they're set to always on. In my first example, I was creating a temporary scan that I set to scan 5 min later than the time I created it to no avail. 

 

I'll do the laptop first. Both PC's are administrator acccounts as well.

 

Attatched files as requested

attach.txt

CheckResults.txt

dds.txt

protection-log-2014-01-18.txt

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  • Root Admin

Well unfortunately your computer logs show signs of pirated software.  As such we cannot assist you further with your computer issues unless you're will to remove any such software.

 

Hosts: 127.0.0.1 validation.sls.microsoft.com

 

Please let me know how you'd like to proceed.

 

Thank you

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