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Is my computer infected?

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Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.



Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Here you go......

Please read the following information first.


You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.



One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?


When Should I Format, How Should I Reinstall


I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

I would change all my passwords and keep a close eye on all your sensitive accounts.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system.....Which system am I using?)

Please make sure you click download buttons that look similar to this, not "sponsored ad links":


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.


New window that comes up.



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Download the attached fixlist.txt to the same folder as FRST.

Run FRST.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.


Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
To attach a log if needed:

Bottom right corner of this page.


New window that comes up.




If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.


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x result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 19-01-2014 04
Ran by Nathan and Erin at 2014-01-19 15:05:40 Run:1
Running from C:\Users\Nathan and Erin\Desktop\malware cleanup
Boot Mode: Normal

Content of fixlist:
HKCU\...0c966feabec1\InprocServer32: [Default-shell32] C:\Users\Nathan and Erin\AppData\Local\{7588e1cb-fcbc-87d4-7099-c495455f5217}\n.
HKCU\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-1668296556-39166251-2201499717-1000\$7588e1cbfcbc87d47099c495455f5217\n.
C:\Users\Nathan and Erin\AppData\Local\{7588e1cb-fcbc-87d4-7099-c495455f5217}
C:\Users\Nathan and Erin\AppData\Local\Temp\
C:\Users\Nathan and Erin\AppData\Local\Temp\avguidx.dll
C:\Users\Nathan and Erin\AppData\Local\Temp\COMAP.EXE
C:\Users\Nathan and Erin\AppData\Local\Temp\CommonInstaller.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\MachineIdCreator.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\ntdll_dump.dll
C:\Users\Nathan and Erin\AppData\Local\Temp\oi_{1723820E-B405-4DA1-8434-9CAF7C7DCA1A}.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\oi_{5BBCCA42-6C0F-423B-800C-933F6EEFAA8B}.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\ose00000.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\ose00001.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\Quarantine.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\ToolbarInstaller.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\uninst1.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\VistaLib64_1.dll
C:\Users\Nathan and Erin\AppData\Local\Temp\_is1979.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\_is47B9.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\_is5AB.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\_is61BF.exe
C:\Users\Nathan and Erin\AppData\Local\Temp\_isD0D5.exe


HKCU\Software\Classes\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1} => Key deleted successfully.
HKCU\Software\Classes\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} => Key deleted successfully. If the key returned, move the associated file, reboot and list the key for deletion.
C:\$Recycle.Bin\S-1-5-21-1668296556-39166251-2201499717-1000\$7588e1cbfcbc87d47099c495455f5217 => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\{7588e1cb-fcbc-87d4-7099-c495455f5217} => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\ => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\avguidx.dll => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\COMAP.EXE => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\CommonInstaller.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\GoogleToolbarInstaller_en32_signed.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\InstallFlashPlayer.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\MachineIdCreator.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\ntdll_dump.dll => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\oi_{1723820E-B405-4DA1-8434-9CAF7C7DCA1A}.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\oi_{5BBCCA42-6C0F-423B-800C-933F6EEFAA8B}.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\ose00000.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\ose00001.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\Quarantine.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\ToolbarInstaller.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\uninst1.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\VistaLib64_1.dll => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\_is1979.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\_is47B9.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\_is5AB.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\_is61BF.exe => Moved successfully.
C:\Users\Nathan and Erin\AppData\Local\Temp\_isD0D5.exe => Moved successfully.

==== End of Fixlog ====

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Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix


Please make sure you click download buttons that look similar to this, not "sponsored ad links":


Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.


If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.


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ComboFix 14-01-16.03 - Nathan and Erin 01/19/2014  16:39:26.1.2 - x64
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.4061.2917 [GMT -8:00]
Running from: c:\users\Nathan and Erin\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
c:\users\Nathan and Erin\AppData\Roaming\Start
c:\users\Nathan and Erin\AppData\Roaming\Start\temp_BB40E0B5\flash.
c:\users\Nathan and Erin\AppData\Roaming\Start\temp_BB40E0B5\ScreenCapture.mfx
(((((((((((((((((((((((((   Files Created from 2013-12-20 to 2014-01-20  )))))))))))))))))))))))))))))))
2014-01-20 00:45 . 2014-01-20 00:45 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-01-19 23:09 . 2014-01-19 23:29 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-01-19 23:08 . 2014-01-19 23:08 89304 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-01-19 21:28 . 2014-01-19 21:28 -------- d-----w- C:\FRST
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2014-01-19 07:33 . 2011-07-05 16:34 270496 ------w- c:\windows\system32\MpSigStub.exe
2013-11-06 05:55 . 2013-11-06 05:55 150808 ----a-w- c:\windows\system32\drivers\avgdiska.sys
2013-11-01 06:49 . 2013-11-01 06:49 294712 ----a-w- c:\windows\system32\drivers\avgloga.sys
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
"HPAdvisorDock"="c:\program files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe" [2010-02-10 1712184]
"SmileboxTray"="c:\users\Nathan and Erin\AppData\Roaming\Smilebox\SmileboxTray.exe" [2013-09-04 309544]
"PDF Complete"="c:\program files (x86)\PDF Complete\pdfsty.exe" [2009-10-14 563736]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"Microsoft Default Manager"="c:\program files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-11-12 288088]
"GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-27 30040]
"EEventManager"="c:\program files (x86)\Epson Software\Event Manager\EEventManager.exe" [2009-12-03 976320]
"tvncontrol"="c:\program files (x86)\TightVNC\tvnserver.exe" [2011-08-03 828944]
"ArcSoft Connection Service"="c:\program files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe" [2010-10-28 207424]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-11-21 959904]
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Kodak EasyShare software.lnk - c:\program files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe -hx [2011-2-23 323584]
Snapfish PictureMover.lnk - c:\program files (x86)\PictureMover\Bin\PictureMover.exe -det [2010-6-17 1040952]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"SoftwareSASGeneration"= 1 (0x1)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
R0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys;c:\windows\SYSNATIVE\DRIVERS\avgidsha.sys [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 BVRPMPR5a64;BVRPMPR5a64 NDIS Protocol Driver;c:\windows\system32\drivers\BVRPMPR5a64.SYS;c:\windows\SYSNATIVE\drivers\BVRPMPR5a64.SYS [x]
R3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
R3 RTL8187;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter Vista Driver;c:\windows\system32\DRIVERS\wg111v2.sys;c:\windows\SYSNATIVE\DRIVERS\wg111v2.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys;c:\windows\SYSNATIVE\DRIVERS\avgloga.sys [x]
S1 Avgdiska;AVG Disk Driver;c:\windows\system32\DRIVERS\avgdiska.sys;c:\windows\SYSNATIVE\DRIVERS\avgdiska.sys [x]
S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys;c:\windows\SYSNATIVE\drivers\avgtpx64.sys [x]
S2 CinemaNow Service;CinemaNow Service;c:\program files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe;c:\program files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe [x]
S2 EPSON_EB_RPCV4_04;EPSON V5 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE [x]
S2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE;c:\program files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE [x]
S2 pdfcDispatcher;PDF Document Manager;c:\program files (x86)\PDF Complete\pdfsvc.exe;c:\program files (x86)\PDF Complete\pdfsvc.exe [x]
S2 tvnserver;TightVNC Server;c:\program files (x86)\TightVNC\tvnserver.exe;c:\program files (x86)\TightVNC\tvnserver.exe [x]
S3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\DRIVERS\bcmwlhigh664.sys;c:\windows\SYSNATIVE\DRIVERS\bcmwlhigh664.sys [x]
S3 netr28x;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\DRIVERS\netr28x.sys;c:\windows\SYSNATIVE\DRIVERS\netr28x.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-01-17 06:13 1211672 ----a-w- c:\program files (x86)\Google\Chrome\Application\32.0.1700.76\Installer\chrmstp.exe
Contents of the 'Scheduled Tasks' folder
2014-01-20 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-11-26 03:27]
2014-01-20 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-11-26 03:27]
2014-01-19 c:\windows\Tasks\HPCeeScheduleForNathan and Erin.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2010-01-05 10:53]
--------- X64 Entries -----------
"hpsysdrv"="c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-05-07 161304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-05-07 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-05-07 413208]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2010-01-18 568888]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-21 1832760]
------- Supplementary Scan -------
uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer =
- - - - ORPHANS REMOVED - - - -
Wow6432Node-HKCU-Run-AVG-Secure-Search-Update_1113a - c:\users\Nathan and Erin\AppData\Roaming\AVG 1113a Campaign\AVG-Secure-Search-Update-1113a.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKLM-Run-AVG_UI - c:\program files (x86)\AVG\AVG2014\avgui.exe
Wow6432Node-HKLM-Run-20131121 - c:\program files\AVAST Software\Avast\setup\emupdate\21200429-4e5e-4bb2-92ab-d7a08bfb8dfe.exe
ShellIconOverlayIdentifiers-{472083B0-C522-11CF-8763-00608CC02F24} - (no file)
HKLM-Run-PocketCloud Location - c:\program files (x86)\Wyse\PocketCloud Windows Companion\WyseBrowser.exe
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-Coupon Printer for Windows5.0.0.1 - c:\program files (x86)\Coupons\uninstall.exe
AddRemove-{319E272A-B5DB-4939-99D0-1F1F0C55699E} - c:\program files (x86)\InstallShield Installation Information\{319E272A-B5DB-4939-99D0-1F1F0C55699E}\setup.exe
AddRemove-DSite - c:\users\NATHAN~1\AppData\Roaming\DSite\UpdateProc\UpdateTask.exe
"ImagePath"="c:\program files (x86)\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService"
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx, 1"
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash11e.ocx, 1"
@Denied: (A 2) (Everyone)
@Denied: (Full) (Everyone)
------------------------ Other Running Processes ------------------------
c:\program files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files (x86)\Common Files\LightScribe\LSSrvc.exe
c:\program files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
c:\program files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe
Completion time: 2014-01-19  16:51:25 - machine was rebooted
ComboFix-quarantined-files.txt  2014-01-20 00:51
Pre-Run: 923,640,877,056 bytes free
Post-Run: 925,207,629,824 bytes free
- - End Of File - - 070CEEA6B55B037D3305260465C0B3DB


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Please use the default font.

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":


  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a FULL Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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Here is what the report shows?  I know my wife uses chrome.  I am not sure on the registry's.


# AdwCleaner v3.017 - Report created 19/01/2014 at 17:09:26
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium  (64 bits)
# Username : Nathan and Erin - NATHANANDERIN
# Running from : C:\Users\Nathan and Erin\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found : C:\Users\Nathan and Erin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\AVG SafeGuard toolbar
Key Found : [x64] HKCU\Software\AVG SafeGuard toolbar
Key Found : HKLM\Software\AVG SafeGuard toolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Found : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Found : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.17267

-\\ Google Chrome v32.0.1700.76

[ File : C:\Users\Nathan and Erin\AppData\Local\Google\Chrome\User Data\Default\preferences ]

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# AdwCleaner v3.017 - Report created 19/01/2014 at 17:53:24
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium  (64 bits)
# Username : Nathan and Erin - NATHANANDERIN
# Running from : C:\Users\Nathan and Erin\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

[x] Not Deleted : C:\Users\Nathan and Erin\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKLM\Software\AVG SafeGuard toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7600.17267

-\\ Google Chrome v32.0.1700.76

[ File : C:\Users\Nathan and Erin\AppData\Local\Google\Chrome\User Data\Default\preferences ]

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Ok where malwarebytes and it found nothing.  Here is the report.


Malwarebytes Anti-Malware

Database version: v2014.01.19.07

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Nathan and Erin :: NATHANANDERIN [administrator]

1/19/2014 5:59:37 PM
mbam-log-2014-01-19 (17-59-37).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 398805
Time elapsed: 43 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


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Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
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 Results of screen317's Security Check version 0.99.79 
 Windows 7  x64 (UAC is enabled) 
 Out of date service pack!!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 
 Java 6 Update 23 
 Java 7 Update 13 
 Java version out of Date!
 Adobe Reader XI 
 Google Chrome 32.0.1700.72 
 Google Chrome 32.0.1700.76 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

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Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


Windows 7 x64 (UAC is enabled)
Out of date service pack!! <----please visit Windows Update for this


Please uninstall these and any other Java from your add/remove programs:
Java™ 6 Update 23
Java 7 Update 13

Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 51) from Here. Uncheck the box to install the Ask toolbar!!! and any other free "stuff".


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /


Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)


Please download OTC to your desktop. (This will clean up most of the tools and logs)

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.


Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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