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Malwarebytes Not Responding


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After running Malwarebytes, I show 4 PUPs.  After choosing to "remove", the program processes for a while, then become unresponsive.  The PUPs are not removed as I can rerun Malwarebytes and the same are found, and same "not responding" situation occurs.


What I have tried:


- Restarted computer

- Downloaded and Ran DRWeb Cureit... nothing found

- Restarted computer

- Downloaded and Ran RKILL

- Then ran Malwarebytes again... same 4 items found

- Same problem of "not responding"


Computer info:


- Windows Vista Home Premium, Service Pack 2

- Malwarebytes version

- McAfee Antivirus 16.8

- McAfee Firewall 13.8


Suggestions for next steps?






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Hello tnwool and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post your log files in a new reply in this thread:


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