System volume inaccessible or encrypted

[MAAG]

I have been trying to run the ant rootkit on my desktop and everytime I do so I get a pop up that says the volume is inaccessible or encrypted. I'm not sure if it is anything major but I want to check it out anyway. I have attached the log files from the DDS. Please let me know if there is anything nasty in there I need to address.

 

Thanks!

attach.txt

dds.txt

[gringo_pr]

Hello MAAG

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

The Encryption message normally means that the disk has some type of encryption software ,back up software at times may cause this or a dynamic volume.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[MAAG]

Hey gringo_pr, thanks for taking  a look at my files.

Computer is running a little sluggish. Not horribly so but noticeable. I had a little trouble running AdwCleaner at first. The computer would get hung up and the program would not respond. I turned off all of the other programs and anti-virus but then my Defender kicked in. I started in safe mode and completed the scan and clean. Afterwards, running JRT was no issue. Info listed below:

# AdwCleaner v3.017 - Report created 20/01/2014 at 15:41:58
# Updated 12/01/2014 by Xplode
# Operating System : Windows Vista Home Basic Service Pack 2 (32 bits)
# Username : Maria and Chad - MARIAANDCHAD-PC
# Running from : C:\Users\Maria and Chad\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Maria and Chad\AppData\Local\Minibar
Folder Deleted : C:\Users\Maria and Chad\AppData\Local\webplayer
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\FunWebProducts
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\MyWebSearch
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\Viewpoint
Folder Deleted : C:\Users\Maria and Chad\AppData\LocalLow\BitTorrentBar
Folder Deleted : C:\Users\Maria and Chad\AppData\Roaming\Mozilla\Firefox\Profiles\6tltlx07.default\Conduit
Folder Deleted : C:\Users\Maria and Chad\AppData\Roaming\Mozilla\Firefox\Profiles\6tltlx07.default\ConduitEngine
File Deleted : C:\END
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.dll
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.dll
File Deleted : C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.xpt
File Deleted : C:\Users\Maria and Chad\AppData\Roaming\Mozilla\Firefox\Profiles\6tltlx07.default\user.js

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [m3ffxtbr@mywebsearch.com]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2790392
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3314199
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B27D9527-3762-4D71-963D-FB7A94FDD678}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000001-4FEF-40D3-B3FA-E0531B897F98}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64697678-0000-0010-8000-00AA00389B71}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460D-9366-D71CDEDA3179}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{47073EE4-2B88-47A4-B384-956CD2E61B7D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{47073EE4-2B88-47A4-B384-956CD2E61B7D}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{5D372145-2A3A-4408-A6ED-72077E076C6E}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\smartbarbackup
Key Deleted : HKCU\Software\smartbarlog
Key Deleted : HKCU\Software\TENCENT
Key Deleted : HKCU\Software\Webplayer
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\AppDataLow\Software\BitTorrentBar
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\dt soft\daemon tools toolbar
Key Deleted : HKLM\Software\MetaStream
Key Deleted : HKLM\Software\TENCENT
Key Deleted : HKLM\Software\Viewpoint
Key Deleted : HKLM\Software\BitTorrentBar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BitTorrentBar Toolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SoftwareUpdUtility
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\BitTorrentBar Toolbar
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16526


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Maria and Chad\AppData\Roaming\Mozilla\Firefox\Profiles\6tltlx07.default\prefs.js ]

Line Deleted : user_pref("CT3314199.FF19Solved", "true");
Line Deleted : user_pref("CT3314199.UserID", "UN37498251214600877");
Line Deleted : user_pref("CT3314199.browser.search.defaultthis.engineName", "true");
Line Deleted : user_pref("CT3314199.fullUserID", "UN37498251214600877.IN.20130911164334");
Line Deleted : user_pref("CT3314199.installDate", "11/09/2013 16:43:42");
Line Deleted : user_pref("CT3314199.installSessionId", "{3FEB1B08-47DC-40B1-A18F-3ED249F4D827}");
Line Deleted : user_pref("CT3314199.installSp", "TRUE");
Line Deleted : user_pref("CT3314199.installerVersion", "1.6.1.2");
Line Deleted : user_pref("CT3314199.keyword", "true");
Line Deleted : user_pref("CT3314199.originalHomepage", "about:home");
Line Deleted : user_pref("CT3314199.originalSearchAddressUrl", "");
Line Deleted : user_pref("CT3314199.originalSearchEngine", "");
Line Deleted : user_pref("CT3314199.originalSearchEngineName", "");
Line Deleted : user_pref("CT3314199.searchRevert", "false");
Line Deleted : user_pref("CT3314199.searchUserMode", "2");
Line Deleted : user_pref("CT3314199.smartbar.homepage", "true");
Line Deleted : user_pref("CT3314199.versionFromInstaller", "10.20.0.13");
Line Deleted : user_pref("CT3314199.xpeMode", "0");

Line Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
Line Deleted : user_pref("browser.search.defaultenginename", "SweetPacks A2 Customized Web Search");
Line Deleted : user_pref("browser.search.defaultthis.engineName", "SweetPacks A2 Customized Web Search");

Line Deleted : user_pref("browser.search.selectedEngine", "SweetPacks A2 Customized Web Search");
Line Deleted : user_pref("extensions.wrc.SearchRules.ask.com.style", ".WRCN {display:none} #yui-main .tsrc_vnru .title + .WRCN, #yui-main #teoma-results .title + .WRCN {display:inline !important; background: url(\"I[...]
Line Deleted : user_pref("extensions.wrc.SearchRules.ask.com.url", "^hxxp(s)?\\:\\/\\/(.+\\.)?ask\\.com\\/.*");

Line Deleted : user_pref("plugin.blocklisted.npviewpoint", true);
Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3314199");


Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3314199");
Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3314199");
Line Deleted : user_pref("smartbar.machineId", "PH7L6C7SULQKI1EBU2HQD5HHP8YVBXGXW6H3Q9ACMO0QQS2JBI8NCFU7IXM3RVG/WJHU79RJU5H6JE4UO0BBGA");


*************************

AdwCleaner[R0].txt - [12244 octets] - [20/01/2014 13:36:33]
AdwCleaner[R1].txt - [11951 octets] - [20/01/2014 13:51:20]
AdwCleaner[R2].txt - [12071 octets] - [20/01/2014 15:21:37]
AdwCleaner[R3].txt - [12191 octets] - [20/01/2014 15:29:40]
AdwCleaner[R4].txt - [12311 octets] - [20/01/2014 15:40:40]
AdwCleaner[s0].txt - [816 octets] - [20/01/2014 13:37:30]
AdwCleaner[s1].txt - [367 octets] - [20/01/2014 13:52:36]
AdwCleaner[s2].txt - [367 octets] - [20/01/2014 15:22:39]
AdwCleaner[s3].txt - [367 octets] - [20/01/2014 15:30:25]
AdwCleaner[s4].txt - [12515 octets] - [20/01/2014 15:41:58]

########## EOF - C:\AdwCleaner\AdwCleaner[s4].txt - [12576 octets] ##########
 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows Vista Home Basic x86
Ran by Maria and Chad on Mon 01/20/2014 at 15:55:36.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\aol toolbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\caphyon
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1C07BD44-46F7-4060-B92A-10F8D2C1F17A}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AF4C2031-677B-4710-B3BD-1AC695378556}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0B4A10D1-FBD6-451d-BFDA-F03252B05984}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{30A6A167-5F06-4575-B89C-11B469168F64}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3EF64538-8B54-4573-B48F-4D34B0238AB2}



~~~ Files

Successfully deleted: [File] "C:\Program Files\mozilla firefox\plugins\npcouponprinter.dll"



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Maria and Chad\AppData\Roaming\getrighttogo"
Successfully deleted: [Folder] "C:\Users\Maria and Chad\appdata\local\cre"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Folder] "C:\Program Files\myfuncards_5mei"



~~~ FireFox

Emptied folder: C:\Users\Maria and Chad\AppData\Roaming\mozilla\firefox\profiles\6tltlx07.default\minidumps [158 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 01/20/2014 at 16:00:15.81
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

Thanks!

 

 

[MAAG]

Hey Gringo,

 

I ran the Root Kit tool afterwards and it went right through. No more encrypted system file. After the scan finally completed there was no malicious software found.

Looks like we're in the clear with this one. Thank you for your time and help!

Take it easy!

[gringo_pr]

Hello MAAG

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

• Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

  They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

  The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

• Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

  CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

  Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

• internetsafety

  Internet Safety for Kids

Here is some more reading for you from some of my colleges

• PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

  COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[MAAG]

Hey Gringo --

 

I followed the instructions and finished up cleaning up the system.

Feel free to close the thread.

 

Thanks again!

[gringo_pr]

you are more than welcome

gringo

[MAAG]

Just a heads up, sent you a little something... IDK if it had a memo attached or not, but thanks again!

[gringo_pr]

Thank you and you are more than welcome

gringo

[gringo_pr]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.