Please help

[waferboy]

I believe I am infected, I did a full scan and found 4 files,

 

PUP.Optional.Incredibar

 

PUP.Optional.BProtector.A

PUP.Optional.InstallMonetizer

PUP.Optional.OpenCandy

 

I have run the dds program and have the 2 log files I haven't attached them because I wasn't sure if I had to but let me know if I do and I will.

 

Any help is greatly appreciated thanks. 

[MrCharlie]

Please post them and also.......

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running, please create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[waferboy]

Here are the 2 files

attach.txt

dds.txt

[MrCharlie]

RogueKiller log???

 

MrC

[waferboy]

Here

RKreport0_S_01142014_213159.txt

[MrCharlie]

Why are these in your host file:

127.0.0.1 65.52.240.48

127.0.0.1 activation.cloud.techsmith.com

MrC

[waferboy]

I would like to know what they are but I don't sorry.

[waferboy]

I Google searched the 127.0.0.1 65.52.240.48 and it comes up with a screen recorder called Camtasia I checked my installed programs and there is no program called that so I'm not sure how they got there.

[MrCharlie]

Download and run Fixit:

http://support.microsoft.com/kb/972034

Now re-scan with RogueKiller and post the new log.

MrC

[waferboy]

Here is the new log.

RKreport0_S_01142014_222408.txt

[MrCharlie]

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a FULL Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[waferboy]

This is just the first scan log there dose not seem to be anything I want to keep but I thought I would post it anyway just to make sure.

AdwCleanerR0.txt

[MrCharlie]

It's OK to clean all of that.

MrC

[waferboy]

Here is the log after cleaning.

AdwCleanerS0.txt

[MrCharlie]

OK..Move on to a Full scan with MB.

MrC

[waferboy]

Full scan finished.

mbam-log-2014-01-14 (23-41-56).txt

[MrCharlie]

OK..How is it???

If there's no other problems......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[waferboy]

Results of screen317's Security Check version 0.99.78  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Microsoft Security Essentials   

 Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:````````` 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 JavaFX 2.1.1    

 Java 7 Update 45  

 Adobe Flash Player 11.7.700.202  

 Adobe Reader 10.1.7 Adobe Reader out of Date!  

 Google Chrome 31.0.1650.63  

 Google Chrome 32.0.1700.72  

````````Process Check: objlist.exe by Laurent````````  

 Microsoft Security Essentials MSMpEng.exe 

 Microsoft Security Essentials msseces.exe 

 Malwarebytes Anti-Malware mbam.exe  

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 7% 

````````````````````End of Log`````````````````````` 

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Adobe Reader 10.1.7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

-----------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[waferboy]

Thanks a lot for your help I do have one question though, Could malware effect my start menu folders/shortcuts and folder permissions?

[MrCharlie]

Yes it could.....MrC

[AdvancedSetup]

Glad we could help.

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