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Need help removing Trojan


I1916

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I scanned a laptop with malwarebytes today and during the RAM scan it detected the following (copied and pasted from the log file):

 

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (PUM.UserWLoad) -> Data: c:\users\astrid\dxuvyikgu.exe -> Succesvol in quarantaine geplaatst en verwijderd.

 

A full system scan gave 3 more errors:

 

HKCR\AppID\{A2773ED4-83BD-488A-A186-73590706C916} (PUP.Optional.MixiDJToolbar.A) -> Succesvol in quarantaine geplaatst en verwijderd.

 

C:\Acer\Empowering Technology\eLock\Service\eLock.Serv.Service.exe (Trojan.Downloader.FR) -> Succesvol in quarantaine geplaatst en verwijderd.

C:\Users\Astrid\Downloads\SoftonicDownloader_voor_samsung-kies(1).exe (PUP.Optional.Softonic) -> Succesvol in quarantaine geplaatst en verwijderd.

 

 

 

I let Malwarebytes remove everything and did a scan using Hitman Pro as well, which found a few traces of Babylon and Claro software (traces, not actual infections), but I was unable to remove these, since I have already used the trial license on this machine (but I might get a key if necessary). It seems everything dangerous is removed, but I want to be sure. Could you help me?

mbam-log-2014-01-14 (13-14-03).txt

mbam-log-2014-01-14 (13-22-45).txt

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Hello and post-32477-1261866970.gif

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Kevin...

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Here you go:

 

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 15-01-2014
Ran by Astrid (administrator) on ASTRID-PC on 15-01-2014 11:39:55
Running from C:\Users\Astrid\Downloads
Microsoft Windows 7 Ultimate  Service Pack 1 (X86) OS Language: Dutch Standard
Internet Explorer Version 11
Boot Mode: Normal

The only official downoad link fo FRST:
Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Download link from any site other than Bleeping Computer is unpermitted or outdated.
See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) ===================

(SurfRight B.V.) C:\Program Files\HitmanPro.Alert\hmpalert.exe
() C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
(Teruten) C:\Windows\System32\FsUsbExService.Exe
() C:\Program Files\Canon\IJPLM\ijplmsvc.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
(Malwarebytes Corporation) C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
(Symantec Corporation) C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
(CANON INC.) C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
(Research In Motion Limited) C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
(Research In Motion Limited) C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
(Adobe Systems Incorporated) C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
(Samsung Electronics Co., Ltd.) C:\Program Files\Samsung\Kies\KiesTrayAgent.exe
(Macrovision Corporation) C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
(Samsung) C:\Program Files\Samsung\Kies\Kies.exe
(Samsung) C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
(Symantec Corporation) C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
(Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Program Files\Microsoft\BingBar\SeaPort.EXE
(Microsoft Corp.) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\microsoft shared\Windows Live\WLIDSVCM.EXE
(Microsoft Corporation) C:\Windows\System32\wuauclt.exe


==================== Registry (Whitelisted) ==================

HKLM\...\Run: [bCSSync] - C:\Program Files\Microsoft Office\Office14\BCSSync.exe [91520 2010-03-13] (Microsoft Corporation)
HKLM\...\Run: [CanonSolutionMenu] - C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe [689488 2008-03-10] (CANON INC.)
HKLM\...\Run: [CanonMyPrinter] - C:\Program Files\Canon\MyPrinter\BJMyPrt.exe [1848648 2008-03-17] (CANON INC.)
HKLM\...\Run: [blackBerryAutoUpdate] - C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe [648536 2010-10-27] (Research In Motion Limited)
HKLM\...\Run: [] - [x]
HKLM\...\Run: [RoxWatchTray] - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe [236016 2009-07-08] (Sonic Solutions)
HKLM\...\Run: [RIMBBLaunchAgent.exe] - C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe [90448 2011-11-02] (Research In Motion Limited)
HKLM\...\Run: [Adobe Photo Downloader] - C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe [57344 2005-09-16] (Adobe Systems Incorporated)
HKLM\...\Run: [Adobe ARM] - C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM\...\Run: [KiesTrayAgent] - C:\Program Files\Samsung\Kies\KiesTrayAgent.exe [311152 2013-04-23] (Samsung Electronics Co., Ltd.)
HKCU\...\Run: [iSUSPM] - C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe [206112 2008-10-24] (Macrovision Corporation)
HKCU\...\Run: [skype] - C:\Program Files\Skype\Phone\Skype.exe [20472992 2013-10-02] (Skype Technologies S.A.)
HKCU\...\Run: [KiesPreload] - C:\Program Files\Samsung\Kies\Kies.exe [1561968 2013-04-23] (Samsung)
HKCU\...\Run: [KiesAirMessage] - C:\Program Files\Samsung\Kies\KiesAirMessage.exe -startup
HKCU\...\Run: [] - C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe [844168 2013-05-29] (Samsung)

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://nl.msn.com/?ocid=iehp
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xE0D410762D74CB01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = nl
SearchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKLM - {FE99A758-BA97-47F9-846B-DBFFBCC1C4D7} URL = http://downloads.phpnuke.org/nl/index.php?rvs=google
SearchScopes: HKCU - {483830EE-A4CD-4b71-B0A3-3D82E62A6909} URL =
SearchScopes: HKCU - {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=360&chn=retail&geo=NL&ver=20&locale=nl_NL&gct=kwd&qsrc=2869
SearchScopes: HKCU - {FE99A758-BA97-47F9-846B-DBFFBCC1C4D7} URL = http://downloads.phpnuke.org/nl/index.php?rvs=google
BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll (Symantec Corporation)
BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.DLL (Symantec Corporation)
BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corp.)
BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll (Microsoft Corporation)
BHO: Skype Browser Helper - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM - Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll (Symantec Corporation)
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Tcpip\Parameters: [DhcpNameServer] 192.168.0.1

FireFox:
========
FF ProfilePath: C:\Users\Astrid\AppData\Roaming\Mozilla\Firefox\Profiles\bgv51i0w.default
FF Homepage: about:home
FF Plugin: @adobe.com/FlashPlayer - C:\Windows\system32\Macromed\Flash\NPSWF32_11_9_900_170.dll ()
FF Plugin: @microsoft.com/GENUINE - disabled No File
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - C:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin: @microsoft.com/WLPG,version=15.4.3502.0922 - C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin: @microsoft.com/WLPG,version=15.4.3508.1109 - C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin: @rim.com/npappworld - C:\Program Files\Research In Motion Limited\BlackBerry App World Browser Plugin\npappworld.dll ()
FF Plugin: @RIM.com/WebSLLauncher,version=1.0 - C:\Program Files\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll ()
FF Plugin: Adobe Reader - C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\np-mswmp.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files\mozilla firefox\plugins\nppdf32.dll (Adobe Systems Inc.)
FF SearchPlugin: C:\Users\Astrid\AppData\Roaming\Mozilla\Firefox\Profiles\bgv51i0w.default\searchplugins\safesearch.xml
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\bolcom-nl.xml
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\marktplaats-nl.xml
FF Extension: Ghostery - C:\Users\Astrid\AppData\Roaming\Mozilla\Firefox\Profiles\bgv51i0w.default\Extensions\firefox@ghostery.com.xpi [2013-08-17]
FF Extension: NoScript - C:\Users\Astrid\AppData\Roaming\Mozilla\Firefox\Profiles\bgv51i0w.default\Extensions\{73a6fe31-595d-460b-a920-fcc0f8843232}.xpi [2013-02-13]
FF Extension: Adblock Plus - C:\Users\Astrid\AppData\Roaming\Mozilla\Firefox\Profiles\bgv51i0w.default\Extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi [2012-10-01]
FF Extension: Skype Click to Call - C:\Program Files\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} [2013-12-26]
FF HKLM\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn\
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn\ []
FF HKLM\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF [2013-11-19]

========================== Services (Whitelisted) =================

R2 AdobeActiveFileMonitor4.0; C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe [102400 2005-10-03] ()
R2 hmpalertsvc; C:\Program Files\HitmanPro.Alert\hmpalert.exe [1830768 2014-01-14] (SurfRight B.V.)
R2 IJPLMSVC; C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE [103808 2008-01-22] ()
R2 MBAMScheduler; C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
R2 MBAMService; C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
R2 N360; C:\Program Files\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [264360 2013-10-08] (Symantec Corporation)

==================== Drivers (Whitelisted) ====================

R1 BHDrvx86; C:\Program Files\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx86.sys [1098968 2014-01-10] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360\1501000.012\ccSetx86.sys [127064 2013-09-26] (Symantec Corporation)
R1 eeCtrl; C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [376920 2013-12-12] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [108120 2013-12-12] (Symantec Corporation)
R3 FsUsbExDisk; C:\Windows\system32\FsUsbExDisk.SYS [37344 2013-04-18] ()
R2 hmpalert; C:\Windows\system32\drivers\hmpalert.sys [14376 2014-01-14] ()
R1 IDSVix86; C:\Program Files\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20140114.001\IDSvix86.sys [394456 2014-01-13] (Symantec Corporation)
R3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [22856 2013-04-04] (Malwarebytes Corporation)
R3 NAVENG; C:\Program Files\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\VirusDefs\20140114.023\NAVENG.SYS [93272 2014-01-14] (Symantec Corporation)
R3 NAVEX15; C:\Program Files\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\VirusDefs\20140114.023\NAVEX15.SYS [1612376 2014-01-14] (Symantec Corporation)
R1 SRTSP; C:\Windows\System32\Drivers\N360\1501000.012\SRTSP.SYS [651352 2013-09-27] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360\1501000.012\SRTSPX.SYS [32344 2013-09-10] (Symantec Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360\1501000.012\SYMDS.SYS [367704 2013-09-10] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360\1501000.012\SYMEFA.SYS [935512 2013-09-27] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT.SYS [142936 2013-11-14] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360\1501000.012\Ironx86.SYS [206936 2013-09-27] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360\1501000.012\SYMNETS.SYS [446552 2013-09-26] (Symantec Corporation)
S3 dgderdrv; System32\drivers\dgderdrv.sys [x]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [x]
S3 tsusbhub; system32\drivers\tsusbhub.sys [x]
S3 VGPU; System32\drivers\rdvgkmd.sys [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2014-01-15 11:39 - 2014-01-15 11:40 - 00013619 _____ C:\Users\Astrid\Downloads\FRST.txt
2014-01-15 11:39 - 2014-01-15 11:39 - 00000000 ____D C:\FRST
2014-01-15 11:38 - 2014-01-15 11:38 - 01220608 _____ (Farbar) C:\Users\Astrid\Downloads\FRST.exe
2014-01-14 19:09 - 2014-01-14 19:09 - 00065232 _____ (Malwarebytes) C:\Users\Astrid\Downloads\regassassin-setup-1.03.exe
2014-01-14 19:08 - 2014-01-14 19:08 - 00564312 _____ (SurfRight) C:\Windows\system32\hmpalert.dll
2014-01-14 19:08 - 2014-01-14 19:08 - 00014376 _____ C:\Windows\system32\Drivers\hmpalert.sys
2014-01-14 19:08 - 2014-01-14 19:08 - 00000000 ____D C:\Program Files\HitmanPro.Alert
2014-01-14 19:07 - 2014-01-14 19:07 - 01830768 _____ (SurfRight B.V.) C:\Users\Astrid\Downloads\hmpalert.exe
2014-01-14 19:07 - 2014-01-14 19:07 - 00003260 _____ C:\Users\Astrid\Documents\HitmanPro_20140114_1907.log
2014-01-14 18:55 - 2014-01-14 18:55 - 09452704 _____ (SurfRight B.V.) C:\Users\Astrid\Downloads\HitmanPro(2).exe
2014-01-14 13:11 - 2014-01-14 13:11 - 00001075 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-01-14 13:11 - 2014-01-14 13:11 - 00000000 ____D C:\Program Files\Malwarebytes' Anti-Malware
2014-01-14 13:11 - 2013-04-04 14:50 - 00022856 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys
2014-01-14 13:10 - 2014-01-14 13:10 - 10285040 _____ (Malwarebytes Corporation                                    ) C:\Users\Astrid\Downloads\mbam-setup-1.75.0.1300(1).exe
2013-12-26 15:05 - 2013-12-26 15:05 - 00000000 ____D C:\Program Files\Mozilla Firefox

==================== One Month Modified Files and Folders =======

2014-01-15 11:40 - 2014-01-15 11:39 - 00013619 _____ C:\Users\Astrid\Downloads\FRST.txt
2014-01-15 11:39 - 2014-01-15 11:39 - 00000000 ____D C:\FRST
2014-01-15 11:39 - 2010-10-25 14:12 - 00000000 ____D C:\Users\Astrid\AppData\Roaming\Skype
2014-01-15 11:38 - 2014-01-15 11:38 - 01220608 _____ (Farbar) C:\Users\Astrid\Downloads\FRST.exe
2014-01-15 11:31 - 2012-06-09 21:01 - 00000940 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-01-15 11:02 - 2009-07-14 05:34 - 00013760 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-01-15 11:02 - 2009-07-14 05:34 - 00013760 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-01-15 10:59 - 2010-10-20 12:35 - 01767543 _____ C:\Windows\WindowsUpdate.log
2014-01-15 10:54 - 2009-07-14 05:53 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2014-01-15 10:53 - 2009-07-14 05:39 - 00072518 _____ C:\Windows\setupact.log
2014-01-14 21:21 - 2009-07-14 03:37 - 00000000 ____D C:\Windows\rescache
2014-01-14 19:09 - 2014-01-14 19:09 - 00065232 _____ (Malwarebytes) C:\Users\Astrid\Downloads\regassassin-setup-1.03.exe
2014-01-14 19:08 - 2014-01-14 19:08 - 00564312 _____ (SurfRight) C:\Windows\system32\hmpalert.dll
2014-01-14 19:08 - 2014-01-14 19:08 - 00014376 _____ C:\Windows\system32\Drivers\hmpalert.sys
2014-01-14 19:08 - 2014-01-14 19:08 - 00000000 ____D C:\Program Files\HitmanPro.Alert
2014-01-14 19:07 - 2014-01-14 19:07 - 01830768 _____ (SurfRight B.V.) C:\Users\Astrid\Downloads\hmpalert.exe
2014-01-14 19:07 - 2014-01-14 19:07 - 00003260 _____ C:\Users\Astrid\Documents\HitmanPro_20140114_1907.log
2014-01-14 18:55 - 2014-01-14 18:55 - 09452704 _____ (SurfRight B.V.) C:\Users\Astrid\Downloads\HitmanPro(2).exe
2014-01-14 18:27 - 2010-10-25 11:00 - 00534108 _____ C:\Windows\PFRO.log
2014-01-14 13:11 - 2014-01-14 13:11 - 00001075 _____ C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
2014-01-14 13:11 - 2014-01-14 13:11 - 00000000 ____D C:\Program Files\Malwarebytes' Anti-Malware
2014-01-14 13:10 - 2014-01-14 13:10 - 10285040 _____ (Malwarebytes Corporation                                    ) C:\Users\Astrid\Downloads\mbam-setup-1.75.0.1300(1).exe
2014-01-14 12:58 - 2011-01-19 15:33 - 00000000 ____D C:\ProgramData\CanonIJPLM
2014-01-14 12:53 - 2011-01-19 15:58 - 00000000 ____D C:\ProgramData\CanonIJ
2014-01-14 12:11 - 2010-10-20 12:55 - 01549498 _____ C:\Windows\system32\PerfStringBackup.INI
2014-01-14 12:11 - 2009-07-14 09:27 - 00701798 _____ C:\Windows\system32\perfh013.dat
2014-01-14 12:11 - 2009-07-14 09:27 - 00133798 _____ C:\Windows\system32\perfc013.dat
2014-01-14 12:06 - 2012-05-28 15:32 - 00000000 ____D C:\Program Files\Mozilla Maintenance Service
2013-12-26 15:15 - 2013-11-14 12:48 - 00000000 ____D C:\Users\Astrid\Documents\HLZ reunie
2013-12-26 15:05 - 2013-12-26 15:05 - 00000000 ____D C:\Program Files\Mozilla Firefox

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit


LastRegBack: 2014-01-14 21:13

==================== End Of Log ============================

Addition.txt

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Before removing the trojan with Malwarebytes the computer did slow down to a crawl every now and then. Since yesterday there haven't been any problems yet. Hitman Pro Alert says the browser is free of issues and Hitman Pro 3 only found a few traces of adware I removed about a month ago. The Malwarebytes flash scan came up clean and I'll do a full scan later. So the Trojan is properly removed?

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I do not see any remnants of infection or definite infection in the logs.  We can run an online AV scan to ensure there are no remnants of any infection left on your system that we may have missed. This scan is very thorough and well worth running, it can take several hours please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    Click Start
  • When asked, allow the add/on to be installed
    Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
    Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

 

When the scan is complete

 

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

 

If threats were found

 

  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish

 

close program

 

copy and paste the report in next reply

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Open Notepad, select "Format" from the menu bar, make sure "Word Wrap" is not checked. Copy the text from the code box below to Notepad.

 

@echo offdel /f /s /q "C:\$Recycle.Bin\S-1-5-21-1631797639-1758689053-3626994235-1001\$RNKP8X4.exe"del %0

 

Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

It should look like this: batfileicon.gif<--XP vista_bat_icon.png <--vista or windows 7/8

Double click on delfile.bat to execute it.

A black CMD window will flash, then disappear...this is normal.

The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

 

Let me know if any remaining issues or concerns..

 

Kevin

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You`re very welcome, run the following:

 

We need to remove FRST,  first it is very important to deal with its own Quarantine folder by using FRST itself..

 

OK, we continue:

 

Delete any fixlist.txt file previously used, continue:

 

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

 

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). That will confirm the removal action, delete if successful.

 

Next,

 

Delete FRST.exe from your Desktop or the folder it was saved to, navigate to and delete its folder C:\FRST

 

Next,

 

Download "Delfix by Xplode" and save it to your desktop.

 

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

 

Make Sure the following items are checked:

 


  •    
  • Remove disinfection tools

 

Now click on "Run" and wait patiently until the tool has completed.

 

The tool will create a log when it has completed. We don't need you to post this.

 

Next,

 

If no remaining issues we can close, thanks...

 

Read the following link to fully understand PC security and best practices, you may find it useful....

 

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry2316629

fixlist.txt

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I have also got the Acer/elock entry - However i recently did a wipe and restore, It seems unlikely to me that I have contracted malware since doing this (though I am not knowledgable).

 

False positive?

Could experience people advise?

 

 

 

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs|C:\ACER\EMPOWERING TECHNOLOGY\ELOCK\SERVICE\ELOCK.SERV.SERVICE.EXE (Trojan.Downloader.FR) -> Data: 1 -> No action taken.

Files Detected: 1
C:\Acer\Empowering Technology\eLock\Service\eLock.Serv.Service.exe (Trojan.Downloader.FR) -> No action taken.

 

 

Thanks

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