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Computer Won't Boot ! In Desperate need of help !


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Ok so I will try to be as detailed as possible and save some time for whoever can help me by posting all things i have already tried. So heres whats going on: Yesterday i decided to run malwarebytes right after I noticed the pc acting up a bit lately. One thing that was driving me nuts, is that i have a legit genuine windows 7 copy that i purchased pre-installed on my acer. However, i was getting these constant windows messages that the copy wasnt genuine etc. I dont think that had anything to do with my current issues but i thought i would mention it.


So after running malwarebytes, it found a ton of trojans etc however i had no chance to copy the log since malwarebytes deleted them all i think and wanted a restart and after a restart, i cannot get back into my c: drive which is where windows is. Instead the startup repair pops up right away and cannot repair. Now here is one of the issues.....it seems something may be corrupt or damaged in my boot manager and i think that is where our problem may lie. So i noticed the boot manager is set to load a different drive than the actual drive with windows which is c. I also cannot run a windows 7 disk since the boot loader seems to also not find the proper drive for the cd drive as well. So i cant run a recovery and try to fix the boot loader etc. via command prompt (unless you have some other ideas and im sure the farbar log will help).Also farbar lists all my drives etc in the notepad, here is what these drives show up as in bcdedit via command prompt:


Acer (C:) <<< windows boot loader currently lists this partition as device.

System Reserved (Y:) ???? <<< windows boot manager currently lists this partition as device


The issue with the boot loader being warped is that i also cant run a windows 7 disc i borrowed from a friend either since the bios boot doesnt seem to look in the right place to load anything up including the dvd drive. I am certain there is 100% nothing wrong with the hd itself, i suspect some type of virus or just something corrupt or damaged in the boot manager. Farbar scans attached and thanks for any help


UPDATE: I ran farbar again since i last posted some of the above issues i had with the first notepad it created and the current one i have attached seems more complete than the first log i did. If the original log would help i can also post it but its pretty much the same


NEW UPDATE: It seems as though drive directories keep switching spots as well or something strange. Earlier when i checked dir c: via command prompt it showed up as my normal volume "ACER" which is where my windows 7 is and all my file directories etc. now after a restart again which i did after running Farbar scan i checked again and now  dir d: via command prompt shows up as my acer windows volume and drive c: shows up as system reserved so im confused lol. Dir D: used to be my dvd drive before these issues occured.



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  • Root Admin

It's because you ran it from the Recovery Mode which shows things differently.


If you've not already done so please start here and post back the 2 log files DDS.txt and Attach.txt

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Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1
Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.



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  • Staff

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