MrCharlie Posted January 16, 2014 ID:778507 Share Posted January 16, 2014 Attach it and I'll post it. Try re-installing MB: Go to your control panels add/remove programs and uninstall MalwareBytes Anti-Malware > reboot Download and run this cleaner: mbam-clean.exe Reboot <---very important Now download and see if you can install the latest version of MB from here: (disable any malware/anti-virus programs running first) http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1 Let me know, MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778679 Share Posted January 16, 2014 Here is the log. I will uninstall and reinstall MBAM as directed and let you know on that. Thank you! checkup.txt Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778695 Share Posted January 16, 2014 The mbam-clean.exe link does not work for me. Can you zip and send please and thanks? Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778726 Share Posted January 16, 2014 Done, MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778748 Share Posted January 16, 2014 Same problem. When I installed it, it set the website blocking. Then I rebooted the machine to see if it would set it again and it did not. Any thoughts? PS. Did checkup.txt look ok? Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778755 Share Posted January 16, 2014 Looks like FF and Chrome are out of date: Mozilla Firefox (9.0.1) Google Chrome 31.0.1650.63 You have the Pro version of Malwarebytes correct?? MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778757 Share Posted January 16, 2014 Yes I have the pro version. I do not use Firefox and am using Internet Explorer as I do not really like Google Chrome. Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778773 Share Posted January 16, 2014 What are you using as your anti-virus program? MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778774 Share Posted January 16, 2014 Trend Micro OfficeScan Client. Check out checkup.txt. The programs are listed there. Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778776 Share Posted January 16, 2014 Disable it and leave it disabled, see if that makes any difference. MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778787 Share Posted January 16, 2014 If I unload Trend Micro and exit MBAM and then restart MBAM it will allow me to set the option for Website blocking. I left if for a while and then restarted Trend Micro. It's been about an hour and both are still functioning normally. Seems MBAM has to load first. Do you concur? Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778788 Share Posted January 16, 2014 The interesting thing though is I have another computer with the same programs (the OS is Win7 instead of XP) and it works fine. Hmmmm. Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778804 Share Posted January 16, 2014 You may have to set up some exclusions, I would ask that question at the link below: https://forums.malwarebytes.org/index.php?showforum=41 What you want to ask is what exclusions should be set for your anti-virus and MB. MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778822 Share Posted January 16, 2014 Thank you I did that. Should we proceed with clean-up or should we wait until that is resolved? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2014 Root Admin ID:778845 Share Posted January 16, 2014 Just a note that I've replied to your post about exclusionshttps://forums.malwarebytes.org/index.php?showtopic=140522 Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778858 Share Posted January 16, 2014 OK, Thanks Ron.----------------------------@sue6410,A little clean up to do....Please Uninstall ComboFix: (if you used it)Press the Windows logo key + R to bring up the "run box"Copy and paste next command in the field:ComboFix /uninstallMake sure there's a space between Combofix and /Then hit enter.This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)---------------------------------Please download OTC to your desktop. (This will clean up most of the tools and logs)http://oldtimer.geekstogo.com/OTC.exeDouble-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")Click on the CleanUp! button and follow the prompts.(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)You will be asked to reboot the machine to finish the Cleanup process, choose Yes.After the reboot all the tools we used should be gone.Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.Any other programs or logs you can manually delete. (right click.....Delete)IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.Note:If you used FRST and can't delete the quarantine folder:Download the fixlist.txt to the same folder as FRST.exe.Run FRST.exe and click Fix only once and waitThat will delete the quarantine folder created by FRST.The rest you can manually delete.-------------------------------Any questions...please post back.If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.Take a look at My Preventive Maintenance to avoid being infected again.Good Luck and Thanks for using the forum, MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778866 Share Posted January 16, 2014 The uninstall of Combofix looks more like it is installing. It is extracting files and asking me if I want to update to the new version. What should be my answer and if it is reinstalling is that an issue? Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778868 Share Posted January 16, 2014 Stop it and download and run the uninstaller. MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778870 Share Posted January 16, 2014 I ended it but I can't get to the page to get the uninstaller. Link to post Share on other sites More sharing options...
MrCharlie Posted January 16, 2014 ID:778872 Share Posted January 16, 2014 Attached, MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 16, 2014 Author ID:778875 Share Posted January 16, 2014 That ran in about one second and just said finished. I still have combofix.exe on my desktop and C:\Combofix.txt. I can certainly delete those but wondering where the other files were so I can verify that they are gone. Link to post Share on other sites More sharing options...
MrCharlie Posted January 17, 2014 ID:779124 Share Posted January 17, 2014 Run OTC and then anything left over you can manually delete. MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 17, 2014 Author ID:779131 Share Posted January 17, 2014 I get a blank page again trying to get to OTC.exe. Link to post Share on other sites More sharing options...
MrCharlie Posted January 17, 2014 ID:779133 Share Posted January 17, 2014 Attached, MrC Link to post Share on other sites More sharing options...
Sue6410 Posted January 17, 2014 Author ID:779137 Share Posted January 17, 2014 Thank you. How long does it usually take to run? It has been running for 20+ minutes. Task manager shows it running but 0 CPU usage. Link to post Share on other sites More sharing options...
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