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blocked access to a potentially malicious website


JA3883
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Today I started getting a notification that says malware bytes blocked access to a potentially malicious website. It's the same website ip address each time (92.242.214.242)
I get this notification every few minutes.
I have run a full scan but the notification is still appearing. 

I found this topic in the forums but it says not to hijack an existing thread. I downloaded and ran the rss as described and am posting the contents of the to log files generated:

 

dds.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660  BrowserJavaVersion: 1.6.0_17
Run by Richard Voss at 16:44:58 on 2014-01-10
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8119.3244 [GMT -5:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe
C:\Program Files\CrashPlan\CrashPlanService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL10_50.MAXIMIZER\MSSQL\Binn\sqlservr.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Nitro PDF\Professional\6.0\NitroPDFDriverServicex64.exe
C:\Windows\SysWOW64\NLSSRV32.EXE
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1259\g2mstart.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files (x86)\Maximizer\MxAlarm.exe
C:\Program Files (x86)\MMTaskbar\MultiMon.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Users\Richard Voss\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\PDF Pro 10\vspdfprsrv.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1259\g2mcomm.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1259\g2mlauncher.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe
C:\PROGRA~2\IBM\CLIENT~1\Emulator\pcsws.exe
C:\Program Files (x86)\IBM\Client Access\Emulator\pcscm.exe
C:\PROGRA~2\IBM\CLIENT~1\Emulator\pcsws.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Maximizer\MaData6\MaxApp.exe
"svchost.exe" c:\users\richar~1\appdata\local\temp\qmafvqekputlnbxwkrn.exepath<<c:\users\richar~1\appdata\local\temp\qmafvqekputlnbxwkrn.exe>>path
"C:\Windows\SysWOW64\svchost.exe" 92DE62379AAC169006ABB62885ED03BF
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\splwow64.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\notepad.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer, optimized for Bing and MSN


uURLSearchHooks: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll
uRun: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [GoToMeeting] "C:\Program Files (x86)\Citrix\GoToMeeting\1259\g2mstart.exe" "/Trigger RunAtLogon"
uRun: [KB6179302] "C:\Users\Richard Voss\AppData\Local\KB6179302\KB6179302.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [bingDesktop] C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktop.exe /fromkey
mRun: [vspdfprsrv.exe] C:\Program Files (x86)\PDF Pro 10\vspdfprsrv.exe --background
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [KB6179302] "C:\Users\Richard Voss\AppData\Local\KB6179302\KB6179302.exe"
uExplorerRun: [KB6179302] "C:\Users\Richard Voss\AppData\Local\KB6179302\KB6179302.exe"
mExplorerRun: [KB6179302] "C:\Users\Richard Voss\AppData\Local\KB6179302\KB6179302.exe"
StartupFolder: C:\Users\RICHAR~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Richard Voss\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MaxAlarm.lnk - C:\Program Files (x86)\Maximizer\MxAlarm.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MULTIM~1.LNK - C:\Program Files (x86)\MMTaskbar\MultiMon.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.














TCP: Interfaces\{9C4CA878-C08F-43B9-BFC5-1A1B0E32C53D} : NameServer = 8.8.8.8,8.8.8.4,4.2.2.1,4.2.2.2,208.67.222.222,208.67.220.220,8.26.56.26,8.20.247.20,156.154.70.1,156.154.71.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\Advisor\System\BAVoilaX.dll
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\Google\GOOGLE~1\GO36F4~1.DLL
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
.
INFO: x64-HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.


x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - <orphaned>
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Richard Voss\AppData\Roaming\Mozilla\Firefox\Profiles\knhmx92o.default\
FF - prefs.js: browser.search.selectedEngine - Yahoo


FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Google Updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Richard Voss\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-10-23 45880]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-11-25 246072]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-3-21 240952]
R1 RsFx0151;RsFx0151 Driver;C:\Windows\System32\drivers\RsFx0151.sys [2011-6-17 313696]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R1 SBRE;SBRE;C:\Windows\System32\drivers\SBREDrv.sys [2012-6-25 55384]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-7-18 140672]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-2-17 92160]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-11-20 283136]
R2 BingDesktopUpdate;Bing Desktop Update service;C:\Program Files (x86)\Microsoft\BingDesktop\BingDesktopUpdater.exe [2013-6-27 173192]
R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2013-4-8 222720]
R2 LMIGuardianSvc;LMIGuardianSvc;C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe [2010-10-2 376144]
R2 LMIInfo;LogMeIn Kernel Information Provider;C:\Program Files (x86)\LogMeIn\x64\rainfo.sys [2008-8-11 16056]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;C:\Windows\System32\drivers\LMIRfsDriver.sys [2010-3-6 72216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-5-15 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-5-15 701512]
R2 MSSQL$MAXIMIZER;SQL Server (MAXIMIZER);C:\Program Files\Microsoft SQL Server\MSSQL10_50.MAXIMIZER\MSSQL\Binn\sqlservr.exe [2011-6-17 62111072]
R2 NitroDriverReadSpool;NitroPDFDriverCreatorReadSpool;C:\Program Files\Common Files\Nitro PDF\Professional\6.0\NitroPDFDriverServicex64.exe [2011-3-21 341312]
R2 nlsX86cc;NLS Service;C:\Windows\SysWOW64\NLSSRV32.EXE [2011-3-21 68928]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-1-18 383264]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-2-17 56344]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-2-17 233984]
R3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-2-17 321064]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-5-15 25928]
S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2010-3-7 30192]
S3 radpms;Driver for RADPMS Device;C:\Windows\System32\drivers\radpms.sys [2008-8-11 14944]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-20 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-3-6 1255736]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files\Microsoft SQL Server\100\Shared\sqladhlp.exe [2010-4-3 59744]
S4 RsFx0105;RsFx0105 Driver;C:\Windows\System32\drivers\RsFx0105.sys [2011-9-22 311144]
S4 SQLAgent$MAXIMIZER;SQL Server Agent (MAXIMIZER);C:\Program Files\Microsoft SQL Server\MSSQL10_50.MAXIMIZER\MSSQL\Binn\SQLAGENT.EXE [2011-6-17 431456]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2011-9-22 431464]
.
=============== Created Last 30 ================
.
2014-01-10 21:00:07 -------- d-----w- C:\Users\Richard Voss\AppData\Local\KB6179302
.
==================== Find3M  ====================
.
2014-01-03 17:39:33 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-01-03 17:39:33 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-12-16 20:41:01 92488 ----a-w- C:\Windows\System32\LMIinit.dll
2013-12-16 20:41:01 35656 ----a-w- C:\Windows\System32\LMIport.dll
2013-12-16 20:41:01 107368 ----a-w- C:\Windows\System32\LMIRfsClientNP.dll
2013-11-25 06:48:36 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-10-25 14:47:51 107368 ----a-w- C:\Windows\System32\LMIRfsClientNP.dll.000.bak
2013-10-23 06:05:08 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
.
============= FINISH: 16:45:49.38 ===============

 

 

 

attach.txt:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 3/6/2010 4:21:57 PM
System Uptime: 1/3/2014 12:35:37 PM (172 hours ago)
.
Motherboard: Dell Inc. |  | 033FF6
Processor: Intel® Core i5 CPU         650  @ 3.20GHz | CPU 1 | 3201/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 917 GiB total, 809.391 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
M: is NetworkDisk (NTFS) - 164 GiB total, 101.267 GiB free.
Q: is NetworkDisk (NTFS) - 466 GiB total, 375.038 GiB free.
S: is NetworkDisk (NTFS) - 1863 GiB total, 881.271 GiB free.
U: is NetworkDisk (NTFS) - 164 GiB total, 101.267 GiB free.
W: is NetworkDisk (NTFS) - 164 GiB total, 101.267 GiB free.
Y: is NetworkDisk (NTFS) - 98 GiB total, 24.616 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP638: 1/10/2014 12:00:02 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
7-Zip 9.20
Adobe AIR
Adobe Download Assistant
Adobe Flash Player 11 ActiveX
Adobe Illustrator CS5.1
Adobe Reader XI (11.0.05)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atomic List Manager 5.03
AutoHotkey 1.0.48.05
AVG 2013
AXIS Media Control Embedded
Banctec Service Agreement
Belarc Advisor 8.2
Bing Desktop
CCleaner
Cisco WebEx Meetings
Citrix Online Launcher
Cozi
CrashPlan
Crystal Reports for Visual Studio
CWA Reminder by We-Care.com v4.1.22.3
cwbin64a
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Edoc Viewer
Dell Getting Started Guide
Dell Support Center (Support Software)
Dropbox
DRVTech
Email Address Collector
eReg
EZeDocs/400 Archive Module
Feedback Tool
FileZilla Client 3.5.3
FormMax Evaluation  3.5
Formtastic
GIMP 2.8.0
Google AdWords Editor
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
GoToMeeting 6.0.0.1259
Hotfix for Microsoft Team Foundation Server 2010 Object Model - ENU (KB2736182)
Hotfix for Microsoft Team Foundation Server 2010 Object Model - ENU (KB2813041)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2529927)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2542054)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2548139)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2549864)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2635973)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2736182)
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2813041)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2280741)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2284668)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2295689)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2420513)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2452649)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2455033)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB2485545)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982517)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB982721)
Hotfix for Visual C++ Standard 2010 Beta 1 - ENU (KB983233)
IBM iSeries Access for Windows
IBM iSeries Information Center
IBM WebSphere Development Studio Client for iSeries V6.0
ImageMagick 6.7.7-0 Q16 (2012-06-01)
IrfanView (remove only)
iSeries Information Center
Java 6 Update 17
Java 6 Update 17 (64-bit)
Java 6 Update 4
Junk Mail filter update
ListManager 8
LogMeIn
MailingCheck
Malwarebytes Anti-Malware version 1.75.0.1300
Max Feed v2.5
Maximizer CRM 12
Maximizer CRM 12 Group Edition Workstation
Maximizer CRM 12 Winter 2012
Maximizer CRM Help
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft Application Error Reporting
Microsoft ASP.NET MVC 2
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools
Microsoft Choice Guard
Microsoft Help Viewer 1.1
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft ReportViewer 2010 SP1 Redistributable
Microsoft Silverlight
Microsoft Silverlight 3 SDK
Microsoft Silverlight 4 SDK
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Database Engine Services
Microsoft SQL Server 2008 R2 (64-bit)
Microsoft SQL Server 2008 R2 Data-Tier Application Framework
Microsoft SQL Server 2008 R2 Data-Tier Application Project
Microsoft SQL Server 2008 R2 Management Objects
Microsoft SQL Server 2008 R2 Management Objects (x64)
Microsoft SQL Server 2008 R2 Native Client
Microsoft SQL Server 2008 R2 RsFx Driver
Microsoft SQL Server 2008 R2 Setup (English)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service
Microsoft SQL Server 2008 RsFx Driver
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Browser
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Database Publishing Wizard 1.4
Microsoft SQL Server System CLR Types
Microsoft SQL Server System CLR Types (x64)
Microsoft SQL Server VSS Writer
Microsoft Sync Framework Runtime v1.0 SP1 (x64)
Microsoft Sync Framework SDK v1.0 SP1
Microsoft Sync Framework Services v1.0 SP1 (x64)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64)
Microsoft Team Foundation Server 2010 Object Model - ENU
Microsoft Visual C++  Compilers 2010 Standard - enu - x64
Microsoft Visual C++  Compilers 2010 Standard - enu - x86
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Designtime - 10.0.30319
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x64 Runtime - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Runtime - 10.0.40219
Microsoft Visual F# 2.0 Runtime
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools
Microsoft Visual Studio 2010 Office Developer Tools (x64)
Microsoft Visual Studio 2010 Professional - ENU
Microsoft Visual Studio 2010 Service Pack 1
Microsoft Visual Studio 2010 SharePoint Developer Tools
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio Macro Tools
Microsoft Works
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFCLOC_x86
Mozilla Firefox (3.6.25)
mp
mpmri
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MultiMon TaskBar 2.1
Nitro PDF Professional
Nmap 6.40
Notepad++
NVIDIA 3D Vision Controller Driver 301.42
NVIDIA 3D Vision Driver 311.06
NVIDIA Control Panel 311.06
NVIDIA Display Control Panel
NVIDIA Graphics Driver 311.06
NVIDIA HD Audio Driver 1.3.16.0
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.0213
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.11.3
NVIDIA Update Components
PDF-Analyzer 4.0
PDF Pro 10
PDF Settings CS5
Pdfedit
PDFtk Server
Perfect Data Solutions Excel Password Recovery 5.5
Pervasive System Analyzer
Pervasive.SQL V8 Workgroup (v8.6)
PrimoPDF -- by Nitro PDF Software
QuickTime
Realtek High Definition Audio Driver
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2644980)
Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2645410)
Security Update for Microsoft Visual Studio Macro Tools (KB2669970)
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Service Pack 1 for SQL Server 2008 R2 (KB2528583) (64-bit)
Service Pack 3 for SQL Server 2008 (KB2546951) (64-bit)
Spelling Dictionaries Support For Adobe Reader 9
SQL Server 2008 R2 SP1 Common Files
SQL Server 2008 R2 SP1 Database Engine Services
SQL Server 2008 R2 SP1 Database Engine Shared
Sql Server Customer Experience Improvement Program
SUPERAntiSpyware
System Requirements Lab
SysTools Outlook Conversion
TechScheduler
TrackReports Helper 2.0
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual C++ 8.0 ATL (x86) WinSXS MSM
Visual C++ 8.0 CRT (x86) WinSXS MSM
Visual Studio 2010 Prerequisites - English
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU
Visual Studio 2010 x64 Redistributables
WCF RIA Services V1.0 SP1
Web Deployment Tool
What's Running 2.2
Windows 7 Upgrade Advisor
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live Upload Tool
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinPcap 4.1.2
WinZip 17.0
Zilla PDF to TXT Converter V1.0.8
.
==== Event Viewer Messages From Past Week ========
.
1/9/2014 9:00:57 AM, Error: Microsoft-Windows-TerminalServices-Printers [1111]  - Driver Send To Microsoft OneNote 2010 Driver required for printer Send To OneNote 2010 is unknown. Contact the administrator to install the driver before you log in again.
1/9/2014 9:00:52 AM, Error: Microsoft-Windows-TerminalServices-Printers [1111]  - Driver Adobe PDF Converter required for printer Adobe PDF is unknown. Contact the administrator to install the driver before you log in again.
1/9/2014 9:00:23 AM, Error: TermDD [56]  - The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. Client IP: 24.98.242.21.
1/3/2014 12:39:34 PM, Error: Service Control Manager [7038]  - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:  Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/3/2014 12:39:34 PM, Error: Service Control Manager [7000]  - The NVIDIA Update Service Daemon service failed to start due to the following error:  The service did not start due to a logon failure.
1/3/2014 12:37:31 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Lbd
1/3/2014 12:34:34 PM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for FailureActions with the following error:  Access is denied.
.
==== End Of File ===========================

 



Thank you!

John

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  • 2 weeks later...
  • Staff

Hello JA3883

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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