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Hello, please provide the logs below to see if we can tell what's going on.... Thanks

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply "as an attachment": DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file

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sam1112, thanks for posting those logs....

Those logs are not complete, it cold be that your antivirus software blocked the tool from running completely...

That being said, your computer is having issues starting some services so its best to seek help from the experts with getting this computer checked out for infections....

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

=== Event Viewer Messages From Past Week ========.13-01-2014 10:21:34 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.13-01-2014 10:21:34 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35]  - Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.10-01-2014 09:50:35 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:  An instance of the service is already running.10-01-2014 09:50:05 PM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.10-01-2014 09:50:05 PM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.10-01-2014 09:50:05 PM, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.10-01-2014 08:36:50 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}10-01-2014 08:36:50 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}10-01-2014 08:36:48 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}10-01-2014 08:36:42 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}10-01-2014 08:36:40 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  discache KLIF kneps spldr Wanarpv6.==== End Of File ===========================
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hi firefox , once i had malware infection and it was cleared by bleeping computer . now do you say that my pc has malware infections so its the reason that network  is not connecting though internet is established in modem. 

2. i disabled kis and mbam and firewall also while taking scan . 

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I was not aware that your computer was cleaned up by bleeping computer, and I am not questioning there work....

All I am saying is there is more going on with this computer that needs to be addressed and it can not be done in this section of the forum. Correcting some of these issues may very will fix the problem your having with the lan....

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