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Another Plug&Play/DCOM errors.


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Hi, my computer has been restarting after running for 1-5 hours. Malwarebytes did not detect anything during my last scan preformed a couple hours ago. Here are the DDS logs:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7601.17514  BrowserJavaVersion: 10.17.2
Run by Liam at 20:18:01 on 2014-01-08
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8104.5827 [GMT -8:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\atieclxx.exe
C:\Windows\SysWOW64\PnkBstrA.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\FeenixNascita\hid.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\FeenixNascita\trayicon.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [FeenixGamingMouse] C:\Program Files (x86)\FeenixNascita\hid.exe
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll



TCP: NameServer = 192.168.1.1
TCP: Interfaces\{52D65BEB-44FF-4120-8928-B16DCDF3B02E} : DHCPNameServer = 192.168.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Liam\AppData\Roaming\Mozilla\Firefox\Profiles\3xllntrc.default\

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\ProgramData\id Software\QuakeLive\npquakezero.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-12-19 240640]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-10-9 3275136]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2012-11-6 96256]
R3 EuMusDesignVirtualAudioCableWdm;Virtual Audio Cable (WDM);C:\Windows\System32\drivers\vrtaucbl.sys [2013-10-16 90624]
R3 MBfilt;MBfilt;C:\Windows\System32\drivers\MBfilt64.sys [2011-11-15 32344]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-11-15 471144]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2014-1-8 418376]
S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2014-1-8 701512]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-9-5 171680]
S3 BEService;BattlEye Service;C:\Program Files (x86)\Common Files\BattlEye\BEService.exe [2014-1-6 49152]
S3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-1-8 25928]
S3 MotioninJoyXFilter;MotioninJoy Virtual Xinput device Filter Driver;C:\Windows\System32\drivers\MijXfilt.sys [2012-8-23 121416]
S3 ScreamBAudioSvc;ScreamBee Audio;C:\Windows\System32\drivers\ScreamingBAudio64.sys [2012-7-31 38992]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
.
=============== Created Last 30 ================
.
2014-01-09 02:32:28    --------    d-----w-    C:\Users\Liam\AppData\Roaming\Malwarebytes
2014-01-09 02:32:19    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2014-01-09 02:32:19    --------    d-----w-    C:\ProgramData\Malwarebytes
2014-01-09 02:32:19    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2014-01-09 02:32:04    --------    d-----w-    C:\Users\Liam\AppData\Local\Programs
2013-12-31 22:09:19    --------    d-----w-    C:\Users\Liam\AppData\Local\Diagnostics
2013-12-27 23:32:27    --------    d-----w-    C:\Users\Liam\AppData\Local\CrashRpt
2013-12-16 22:21:21    --------    d-----w-    C:\Users\Liam\AppData\Local\DayZ
.
==================== Find3M  ====================
.
2013-10-31 00:29:06    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-31 00:29:06    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-17 03:02:33    90624    ----a-w-    C:\Windows\System32\drivers\vrtaucbl.sys
.
============= FINISH: 20:18:17.71 ===============

 

 

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 11/15/2011 11:42:29 PM
System Uptime: 1/8/2014 7:51:15 PM (1 hours ago)
.
Motherboard: ASRock |  | Z68 Extreme3 Gen3
Processor: Intel® Core i5-2500K CPU @ 3.30GHz | CPUSocket | 3301/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 931 GiB total, 460.579 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: PCI Simple Communications Controller
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&11583659&0&B0
Manufacturer:
Name: PCI Simple Communications Controller
PNP Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1849&REV_04\3&11583659&0&B0
Service:
.
Class GUID:
Description: Universal Serial Bus (USB) Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_10421849&REV_00\4&18E591E5&0&00E5
Manufacturer:
Name: Universal Serial Bus (USB) Controller
PNP Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_10421849&REV_00\4&18E591E5&0&00E5
Service:
.
Class GUID:
Description: Video Controller
Device ID: PCI\VEN_8086&DEV_0112&SUBSYS_01121849&REV_09\3&11583659&0&10
Manufacturer:
Name: Video Controller
PNP Device ID: PCI\VEN_8086&DEV_0112&SUBSYS_01121849&REV_09\3&11583659&0&10
Service:
.
Class GUID:
Description: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&11583659&0&FB
Manufacturer:
Name: SM Bus Controller
PNP Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_1C221849&REV_05\3&11583659&0&FB
Service:
.
==== System Restore Points ===================
.
RP194: 1/2/2014 7:05:45 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
µTorrent
7-Zip 9.20 (x64 edition)
Adobe Flash Player 11 Plugin
AI War: Fleet Command
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
Amnesia: The Dark Descent
Antichamber
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ARMA 2
ARMA 2: Operation Arrowhead
Arma 3 Alpha
AutoHotkey 1.1.13.00
Bastion
Battle.net
BattlEye for OA Uninstall
BioShock Infinite
Bloodline Champions
Bonjour
Call of Duty 4: Modern Warfare
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
CINEMA 4D Student 14.034
Counter-Strike: Global Offensive Beta
DayZ
DayZ Commander
Dead Island
Diablo II
Dishonored
Dota 2
Fallout: New Vegas
Feenix Nascita
foobar2000 v1.2.9
Fraps (remove only)
Garry's Mod
Grand Theft Auto IV
Grand Theft Auto: Episodes from Liberty City
Grim Dawn
Guild Wars 2
Hack, Slash, Loot
Hearthstone
Hotline Miami
iTunes
Java 7 Update 17
Java Auto Updater
Java 6 Update 31
Just Cause 2
Just Cause 2: Multiplayer Mod
Killing Floor
King's Bounty: The Legend
Left 4 Dead 2
Magicka
Malwarebytes Anti-Malware version 1.75.0.1300
Max Payne 3
Metro: Last Light
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Chart Controls for Microsoft .NET Framework 3.5
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Microsoft XNA Framework Redistributable 3.1
Microsoft XNA Framework Redistributable 4.0 Refresh
MotioninJoy Gamepad tool 0.7.1001
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT Redists
Mumble 1.2.3
My Game Long Name
Nexuiz
Notepad++
NVIDIA PhysX
Open Broadcaster Software
OpenAL
OpenOffice.org 3.4.1
Portal 2
Quake III Arena
Quake III: Team Arena
Quake Live Mozilla Plugin
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Risk of Rain
Rockstar Games Social Club
Rogue Legacy
Saints Row: The Third
Samsung_MonSetup
Serious Sam 3: BFE
Sid Meier's Civilization V
Skype Click to Call
Skype™ 6.11
Sleeping Dogs™
Sniper Elite V2
Source SDK
Source SDK Base 2007
SpeedFan (remove only)
StarCraft II
Steam
Stronghold Crusader + Extreme
TeamSpeak 3 Client
The Basement Collection
The Binding of Isaac
The Walking Dead
The Witcher 2
The Witcher: Enhanced Edition
Torchlight II
Trine 2
Vegas Pro 12.0 (64-bit)
Ventrilo Client for Windows x64
Virtual Audio Cable 4.12
Windows Live ID Sign-in Assistant
Zombie Panic Source
.
==== Event Viewer Messages From Past Week ========
.
1/8/2014 7:51:32 PM, Error: Service Control Manager [7023]  - The Power service terminated with the following error:  The WMI request could not be completed and should be retried.
1/8/2014 7:49:44 PM, Error: Service Control Manager [7034]  - The Plug and Play service terminated unexpectedly.  It has done this 1 time(s).
1/8/2014 7:49:44 PM, Error: Service Control Manager [7031]  - The DCOM Server Process Launcher service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
1/6/2014 8:11:18 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error:  A system shutdown has already been scheduled.
1/6/2014 8:11:18 PM, Error: Service Control Manager [7031]  - The Plug and Play service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
1/4/2014 3:06:24 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Plug and Play service, but this action failed with the following error:  A system shutdown has already been scheduled.
1/2/2014 3:26:18 PM, Error: volsnap [36]  - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
1/2/2014 3:11:36 PM, Error: Microsoft-Windows-Directory-Services-SAM [12291]  - SAM failed to start the TCP/IP or SPX/IPX listening thread
1/2/2014 3:09:33 PM, Error: Service Control Manager [7023]  - The Server service terminated with the following error:  The data is invalid.
1/2/2014 3:09:33 PM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  A system shutdown is in progress.
1/2/2014 3:09:33 PM, Error: BROWSER [8017]  - The browser has failed to start because the dependent service LanmanWorkstation had invalid service status 4294967295. Status             Meaning   1              Service Stopped    2              Start Pending    3              Stop Pending    4              Running    5              Continue Pending    6              Pause Pending    7              Paused
1/1/2014 2:09:17 PM, Error: Service Control Manager [7024]  - The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023544.
1/1/2014 2:09:17 PM, Error: Microsoft-Windows-Bits-Client [16392]  - The BITS service failed to start.  Error 0x80070548.
1/1/2014 2:08:17 PM, Error: Service Control Manager [7024]  - The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023781.
1/1/2014 2:08:17 PM, Error: Microsoft-Windows-Bits-Client [16392]  - The BITS service failed to start.  Error 0x8007045B.
.
==== End Of File ===========================


 

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  • 2 weeks later...
  • Staff

Hello kykykyba

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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