Infected...Program_error_updating (0,0,DNS error)

[kaufmmi]

I've lost access to Internet via IE and Chrome as well as other programs like Steam and Origin, but can resolve names and ping in command shell.

 

Previously ran Trend and cleaned TROJ_SPNR_26A614

And ran adwcleaner

 

Installed MalwareBytes and cannot update with Program_error_updating (0,0,DNS error)

 

See attached logs

 

Thanks, Mike

 

 

DDS.txt

Attach.txt

TrendLog.zip

AdwCleanerR0.txt

AdwCleanerS0.txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

Download Farbar Recovery Scan Tool and save it to your desktop of sick PC.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Next,

 

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 

• 
  

Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender

 

• 
  

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

 

Kevin...

[kaufmmi]

Attached is the FRST output... it appears to be the same info as in DDS.txt

 

 

FRST.txt

[kevinf80]

FRST logs may look similar to DDS but the tools have many different functions, you have not posted the extra log from FRST named "addition.txt" also you have not run the other tool Farbar Service Scanner

[kaufmmi]

Thanks, missing files are attached...

Addition.txt

FSS.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

Let me know if the connection is restored after running above fix...

 

fixlist.txt

[kaufmmi]

Yes, that worked, Thanks!

 

I just hope it doesn't come back because its really a rootkit...

 

Mike

[kevinf80]

Can you post the produced log? also continue as follows:

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

• Double click on AdwCleaner.exe to run the tool.
  
• Vista/Windows 7/8 users right-click and select Run As Administrator
  
• Click on the Scan button.
  
• AdwCleaner will begin...be patient as the scan may take some time to complete.
  
• When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  
• Look over the log especially under Files/Folders for any program you want to save.
  
• If there's a program you want to save, just uncheck it from AdwCleaner.
  
• If you're not sure, post the log for review.
  
• If you're ready to clean it all up.....click the Clean button.
  
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  
• Copy and paste the contents of that logfile in your next reply.
  
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  
• To restore an item that has been deleted (if necessary):
  
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Full scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log

 

Next,

 

Please download SystemLook from the following link below and save it to your Desktop. Use the correct version 32bit or 64bit.

 

http://jpshortstuff.247fixes.com/SystemLook_x64.exe      <<-   64 bit….

 

http://images.malwareremoval.com/jpshortstuff/SystemLook.exe  <<-  32 bit

 

• 
  

Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield:
 

:filefind*adpeak*Adpeak.**Scorpion*Scopion.*:folderfind*Scorpion**adpeak*:regfind*Scorpion*Scorpion*adpeak*adpeak

 
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

Let me see those logs...

[LDTate]

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