Recurring Malware Entry

[glonmo]

I am furnishing an attachment to what has been done already.  Please advise what else I can do to resolve this recurring issue.

 

 

[Maniac]

Hello glonmo! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Please follow the instructions here and then post your log files in a new reply in this thread:

http://forums.malwarebytes.org/index.php?showtopic=9573

Also, I need more details about your problem.

[glonmo]

I've already gone through those steps and you can see everything that's been done, including logs following this link.

 

https://forums.malwarebytes.org/index.php?showtopic=139397

[Maniac]

They are old, so please generate a new fresh DDS log files and post them in your next reply here.

[glonmo]

I can't seem to copy and paste either file!  How do I accomplish that?

[Maniac]

Not the file, but the content of the file in your next reply.

[glonmo]

I can't copy and paste the content either.

[Maniac]

In this case, try to attach it.

[glonmo]

Here are the attachments

[glonmo]

From what I see, attachments didn't work either.  I guess I'll have to give up.

[Maniac]

Click on More Reply Options , then click on Choose File and navigate to the the file. Double-click on it, next click on Attach this file and finally click on Add Reply .

[glonmo]

Thank you.  Here they are.

attach.txt

dds.txt

[Maniac]

Step 1

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Step 2

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan button. Wait until is finished.
• Click on Clean.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.

Step 3

• Launch Malwarebytes' Anti-Malware
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

• Junkware Removal Tool log
• AdwCleaner log
• Malwarebytes' Anti-Malware log

[glonmo]

Here is JRT.txt.  Others will follow later.

 

 

JRT.txt

[glonmo]

I had to leave for a few hours and the computer was frozen when I returned.  I rebooted and although the computer booted up, a window appeared s follows:  Problem Starting.  C:\Users\Glonmo\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll

The specified module could not be found.

 

Is this a problem?  Should I be concerned?  Is there a way to correct this?  Should I continue with your instructions anyway?

[Maniac]

Please continue with my instructions.

[glonmo]

Here is the log file attached from AdwCleaner.  Unable to copy and paste the Malwarebytes report but it was all zeros, it found nothing.

 

 

 

 

 

AdwCleanerS0.txt

[Maniac]

Please scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.

  ESET OnlineScan

• Click the button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

    Save it to your Desktop.

  • Double click on the to download the ESET Smart Installer. icon on your Desktop.
• Check "YES, I accept the Terms of Use."
• Click the Start button.
• Accept any security warnings from your browser.
• Under Scan Settings, check "Scan Archives" and "Remove found threats"
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Click the Back button.
• Click the Finish button.

[glonmo]

Malwarebytes found nothing, even after doing a full scan.  Is there any reason to do an ESET scan?

[Maniac]

Yes, please. Better safe than sorry, isn't it?

[glonmo]

I ran the ESET scan and it found 10 minor threats, most were adware.  Unfortunately, the program refused to save the .txt file and it couldn't be copied and pasted.  I'll run the program again tomorrow or Saturday and hopefully, it will allow the .txt file to be saved.  I'll certainly let you know.

[glonmo]

I ran the ESET scan again last night and the result was 0.  It found nothing, so there was no list of threats to send to you.  It appears any viruses or threats have been removed from my computer.  Thanks for your help.

[Maniac]

Step 1

• Download OTL to your desktop and run it.
• Click on CleanUp button.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
• Step 2
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes
  Step 3

  Please uninstall ESET Online Scanner .

  Step 4

  Some malware preventions:

  users.telenet.be/bluepatchy/miekiemoes/prevention.html

  Safe surfing!

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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