Jump to content

Blank screen on start up cannot enter safe mode with F8


acc013
 Share

Recommended Posts

Hi,

I hope someone can help with this. The first time that I noticed a problem was when I had the message:

 

" the screen saver can't run because it requires a newer video card or one that's compatible with Direct3D"

 

My computer (running windows 7 Home premium) then began not to enter start up mode properly but I managed to enter safe mode and run an anti vrus progamme (free AVG) which showed a number of locked files but no viruses were found! I then ran Antimalwarebytes pro in safe mode and this again did not find anything. However now I find i cannot even start in safe mode I just get a blank screen and pressing F8 does not work either nor does control alt delete do anything.

 

Can anyone help with this?

Link to post
Share on other sites

Do you have access to another PC and a USB memory stick, if so do the following and post the log:

 

Please download Farbar Recovery Scan Tool from here:                                                                  

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Plug the flash drive into the infected PC.

 

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt Here: http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/ to enter System Recovery Command prompt.

 

If you are using Vista or Windows 7 enter System Recovery Options.

 

Plug the flashdrive into the infected PC.

 

Enter System Recovery Options I give two methods, use whichever is convenient for you.

 

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

 

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select Your Country as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

 

On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type  e:\frst64 or e:\frst depending on your version. Press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

Kevin

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.