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Hi 

 

Could you please try the following steps below

 

1. Un-install the application

2. Completely turn off the tablet

3. Restart the tablet and re-install by downloading from the Google Play Store

 

Please let me know if these steps fixes the issues that you are currently facing.  

 

Thanks,

Jerry Li

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Hi 

 

Could you please try the following steps below

 

1. Un-install the application

2. Completely turn off the tablet

3. Restart the tablet and re-install by downloading from the Google Play Store

 

Please let me know if these steps fixes the issues that you are currently facing.  

 

Thanks,

Jerry Li

Nothing, didn't do a thing, this also isn't the first time I have tried that step my self, its not a big deal, also of note is the program scans every time  file is edited, deleted, or added.

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Hi 

 

Thanks for letting me know about the results of the steps. I will be contacting our developer for information regarding possible causes of the issues that you are facing right now.  

 

I will update you as soon as I hear back from the team.

 

Thanks,

Jerry Li

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Hi 

 

In regards to your issue with the application scanning after each update, please try turning off Scheduled Scans by going to the Scheduled Scans option under Settings.

 

In regards to your your issue the application scanning every time there is an edit or change of files, please try un-selecting Real-Time Protection under Settings.

 

 

I have included screenshots of both options in case there is confusion.

 

Thanks,

Jerry Li

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post-142013-0-92888700-1389389865_thumb.

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I have turned off the option to scan after each data base update, it does it anyway, which is the problem, as for the scan that happens when their is a change in apps or files, or what not, I thought it was a bug, but if its part of the real time protection, then its not an issue.

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Hello fivealive,

 

In response to your inquiry about the scans that occur when changing/deleting apps or files, photos, etc. this indeed is part of the Real Time Protection. You may disable this feature if you do not wish for these scans to occur.

 

As for the scans occurring after each database update, this is being addressed in a future release.

 

Please let me know if you have any further questions.

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Hello fivealive,

 

Question from our development team: Is your device using the stock ROM or has it been tweaked or modified any?

 

 

It's all stock, I wouldn't know how to change it, nor would I want too.

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