fivealive Posted January 7, 2014 ID:774796 Share Posted January 7, 2014 I have it set to NOT scan the tablet on every update, and yet it does it anyway. on top of that when the screen powers off, after a few seconds of inactivity, the scan pauses. Link to post Share on other sites More sharing options...
jerryeight Posted January 7, 2014 ID:775028 Share Posted January 7, 2014 Hi fivealive, Could you please tell me the brand and model number of the tablet that you are having issues with? Also could you tell me what version of Android do have installed on the tablet? Thanks,Jerry Li Link to post Share on other sites More sharing options...
fivealive Posted January 7, 2014 Author ID:775155 Share Posted January 7, 2014 It is a samsung galaxy note 10.1 with android 4.1.2, The model number is GT-N8010 Link to post Share on other sites More sharing options...
jerryeight Posted January 8, 2014 ID:775466 Share Posted January 8, 2014 Hi Could you please try the following steps below 1. Un-install the application2. Completely turn off the tablet3. Restart the tablet and re-install by downloading from the Google Play Store Please let me know if these steps fixes the issues that you are currently facing. Thanks,Jerry Li Link to post Share on other sites More sharing options...
fivealive Posted January 9, 2014 Author ID:775889 Share Posted January 9, 2014 Hi Could you please try the following steps below 1. Un-install the application2. Completely turn off the tablet3. Restart the tablet and re-install by downloading from the Google Play Store Please let me know if these steps fixes the issues that you are currently facing. Thanks,Jerry LiNothing, didn't do a thing, this also isn't the first time I have tried that step my self, its not a big deal, also of note is the program scans every time file is edited, deleted, or added. Link to post Share on other sites More sharing options...
jerryeight Posted January 10, 2014 ID:776231 Share Posted January 10, 2014 Hi Thanks for letting me know about the results of the steps. I will be contacting our developer for information regarding possible causes of the issues that you are facing right now. I will update you as soon as I hear back from the team. Thanks,Jerry Li Link to post Share on other sites More sharing options...
fivealive Posted January 10, 2014 Author ID:776236 Share Posted January 10, 2014 I look forward to hearing what they have to say. Link to post Share on other sites More sharing options...
jerryeight Posted January 10, 2014 ID:776352 Share Posted January 10, 2014 Hi In regards to your issue with the application scanning after each update, please try turning off Scheduled Scans by going to the Scheduled Scans option under Settings. In regards to your your issue the application scanning every time there is an edit or change of files, please try un-selecting Real-Time Protection under Settings. I have included screenshots of both options in case there is confusion. Thanks,Jerry Li Link to post Share on other sites More sharing options...
fivealive Posted January 11, 2014 Author ID:776556 Share Posted January 11, 2014 I have turned off the option to scan after each data base update, it does it anyway, which is the problem, as for the scan that happens when their is a change in apps or files, or what not, I thought it was a bug, but if its part of the real time protection, then its not an issue. Link to post Share on other sites More sharing options...
ferndog Posted January 17, 2014 ID:779189 Share Posted January 17, 2014 Hello fivealive, In response to your inquiry about the scans that occur when changing/deleting apps or files, photos, etc. this indeed is part of the Real Time Protection. You may disable this feature if you do not wish for these scans to occur. As for the scans occurring after each database update, this is being addressed in a future release. Please let me know if you have any further questions. Link to post Share on other sites More sharing options...
ferndog Posted January 17, 2014 ID:779225 Share Posted January 17, 2014 Hello fivealive, Question from our development team: Is your device using the stock ROM or has it been tweaked or modified any? Link to post Share on other sites More sharing options...
fivealive Posted January 19, 2014 Author ID:779934 Share Posted January 19, 2014 Hello fivealive, Question from our development team: Is your device using the stock ROM or has it been tweaked or modified any? It's all stock, I wouldn't know how to change it, nor would I want too. Link to post Share on other sites More sharing options...
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