Mbamgui.exe and mbam system tray icon are missing

[Fitzgerald]

Hello

I wrote here about my problem and had been suggested to post a topic in Malware removal help.

There was nothing to clean and i've been resent here again.

Please help me out!

[daledoc1]

Hi, Fitzgerald:
 
Sorry you are still having problems.
 
It looks as if your helper in your last post -- over in the malware section -- was waiting for some logs from you?

https://forums.malwarebytes.org/index.php?showtopic=138533&page=2#entry769484
 
Also, are you sure you are running the PRO version of MBAM, as one of your last logs in your other thread only shows it to be the Free version (the Free version does not provide real-time protection, so there is no system tray icon): https://forums.malwarebytes.org/index.php?showtopic=138533#entry766658

 

 

In any event, as it has been a few weeks since your last post, let's get a fresh set of logs.
They will provide the staff with some updated information that might point to a cause and a solution for your issues.

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

•  
• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[Fitzgerald]

Hello daledoc1

I've found that when i last reinstall Mbam, forgot to activate live protection with my license.

Now i did it and here are the files.

CheckResults.txt

Unfortunately there are no logs since last reinstall,exept from today, which saying live protection is on.

dds.txt

attach.txt

[Fitzgerald]

Just to inform you that i sent those logs to my helper by PM, because my topic was closed.

[AdvancedSetup]

Your topic was closed because you did not respond to him.  If you want I can reopen the topic

[Fitzgerald]

Thank you, but there is no need to reopen it. My helper in section Malware removal help, can no longer help me with my problem.

I also want to inform that securiry baloons do not appear in system tray when virus protection or firewall has been dissabled. Boxes in section Change the way securiry center  alerts me are checked.

I believe there is something with my system tray, but all other icons are there...

[AdvancedSetup]

There could be registry damage which can be almost impossible to find and fix. 

 

You might try the following software and see if it can correct the issue for you.

 

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

 

http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio.zip

[Fitzgerald]

I installed this software, but it did not help me with mbam system tray icon nor security baloons...

[daledoc1]

Hi:

 

Well, as AdvancedSetup mentioned, this sounds like it could be a problem with your Windows OS, not with MBAM per se.

 

Perhaps the MBAM support team might be able to assist you about your MBAM icon problem.

Please contact them here: Contact Consumer Support.

 

Otherwise, you might want to post in a General computer support forum, such as bleepingcomputer.com???

They have an XP support forum >>HERE<<.

 

Thanks,

 

daledoc1

 

[AdvancedSetup]

You don't just install the software.  You need to actually run it through all the steps that attempt to repair the computer.   If still an issue I would agree that it might be best to try a dedicated XP support forum or a Microsoft forum.  Other than that you might actually need to reinstall Windows in order to fix it.

[Fitzgerald]

Of course I ran that software and went through all steps and then i wrote that nothing happened. 

Thank you for your help. If you think there is nothing to help me here, you can close this topic.

 

[AdvancedSetup]

Yes, unfortunately I don't see any immediate fix as the tools already provided should have cleared that up for you which means that it's something else that is probably not common that is causing this.

 

I'll go ahead and close the topic but please follow the link provided by daledoc1 or visit one of the Microsoft Answer forums and someone may be able to find a fix for you.  Sorry we were not able to locate the issue for you.