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Scorpion Saver Won't Uninstall and Unknown Issue


gldawg
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Hello, I am having two issues (perhaps the same one?).

 

1. The first I've had for a couple weeks now. When I open itunes, and sometimes adobe reader, about the fourth or fifth time I get an error message that reads: "the program can't start because xpcom.dll is missing from your computer. Try reinstalling the program to fix this problem."

 

See the attached screen shot. I can click ok on the message and after about 8 times the message disappears and itunes opens.

 

2. The second issue is I can't uninstall Scorpion Saver, I get this message: "The feature you are trying to use is on a network resource that is unavailable."

 

See the attached screen shot.

 

 

I have ran the following programs:

CCleaner - Cleaner and Registry tools.

Spybot

Malwarebytes *Free* "Full Scan"

Symantec Endpoint Protection "Full Scan"

AdwCleaner

 

The runs found several issues, all of which were addressed by the software. 

 

Please help!

 

Garrett

post-154007-0-72300100-1388954770_thumb.

post-154007-0-36001400-1388954771_thumb.

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Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt (DDS won't run on W8)

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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OK....please do this:

Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system.....Which system am I using?)

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

MrC

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That all looks OK.....

Please download SystemLook from the link below and save it to your Desktop.

http://jpshortstuff.247fixes.com/SystemLook_x64.exe

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:

    :regfindScorpion
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

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Download and unzip the attached fixer.zip (fixer.reg)

Now double click on it and allow it to merge into the registry.

Reboot and .........

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a FULL Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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Here is the AdwCleaner report, I'm working on malware next

 

# AdwCleaner v3.016 - Report created 05/01/2014 at 14:59:53
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Garrett Duyck - GARRETTDUYCK-PC
# Running from : C:\Users\Garrett Duyck\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16428
 
 
-\\ Google Chrome v31.0.1650.63
 
[ File : C:\Users\Garrett Duyck\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2271 octets] - [05/01/2014 11:21:00]
AdwCleaner[R1].txt - [913 octets] - [05/01/2014 14:54:12]
AdwCleaner[s0].txt - [2302 octets] - [05/01/2014 11:23:31]
AdwCleaner[s1].txt - [835 octets] - [05/01/2014 14:59:53]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [894 octets] ##########
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Here's what the Malwarebytes report came up with:

 

The Scorpion Saver is now removed from my control panel/remove programs, however I am getting the same message when opening itunes.

 

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org
 
Database version: v2014.01.05.04
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Garrett Duyck :: GARRETTDUYCK-PC [administrator]
 
1/5/2014 3:08:03 PM
mbam-log-2014-01-05 (15-08-03).txt
 
Scan type: Full scan (C:\|D:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 383955
Time elapsed: 2 hour(s), 7 minute(s), 4 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
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I don't know if I'll be able to fix that but run ComboFix:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

bleep-crop.jpg

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Here's the SystemLook log: 

 

SystemLook 30.07.11 by jpshortstuff
Log created at 18:49 on 05/01/2014 by Garrett Duyck
Administrator - Elevation successful
 
========== filefind ==========
 
Searching for "xpcom.dll"
No files found.
 
========== regfind ==========
 
Searching for "xpcom.dll"
No data found.
 
-= EOF =-
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I suggest you post at one of the tech forums for help on that, I don't know the answer.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
MrC
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 Results of screen317's Security Check version 0.99.78  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  

 Internet Explorer 11  

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Symantec Endpoint Protection   

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Spybot - Search & Destroy 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 Java 6 Update 31  

 Java 7 Update 25  

 Java version out of Date! 

 Adobe Flash Player 11.9.900.170  

 Adobe Reader XI  

 Mozilla Firefox (26.0) 

 Google Chrome 31.0.1650.57  

 Google Chrome 31.0.1650.63  

````````Process Check: objlist.exe by Laurent````````  

 Norton ccSvcHst.exe 

 Malwarebytes Anti-Malware mbamservice.exe  

 Malwarebytes Anti-Malware mbamgui.exe  

 Malwarebytes' Anti-Malware mbamscheduler.exe   

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C: 0% 

````````````````````End of Log`````````````````````` 

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A good tech forum to ask your question:
http://www.geekstogo.com/forum/forum/79-windows-vista-and-windows-7/

----------------------------------------------------------

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java™ 6 Update 31 <---please uninstall from your add/removes programs

Java 7 Update 25 <---please update, should be Update 45

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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