ZFEcolife Posted January 5, 2014 ID:773847 Share Posted January 5, 2014 Hi, I'm still new to this forum. I found out that I was recently infected with the trojan.msil within my pictures folder. I deleted the file after MB scanned and quarantined it, but I'm not sure if my computer is clean from virus and trojans yet. Any help would be appreciated. The log for the infection is attached belowmbam-log-2014-01-05 (04-32-38) (1).txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 17, 2014 Staff ID:779194 Share Posted January 17, 2014 Hello ZFEcolife I would like to welcome you to the Malware Removal section of the forum. Around here they call me Gringo and I will be glad to help you with your malware problems. Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions. I need to get some reports to get a base to start from so I need you to run these programs first. -Download DDS-Please download DDS from one of the links below and save it to your desktop: Download DDS and save it to your desktop Link1 Link2 Link3Double-Click on dds.scr and a command window will appear. This is normal.Shortly after two logs will appear:DDS.txtAttach.txtA window will open instructing you save & post the logsSave the logs to a convenient place such as your desktopCopy the contents of both logs & post in your next replyGringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 20, 2014 Staff ID:780423 Share Posted January 20, 2014 Hello 48 Hour bump It has been more than 48 hours since my last post.do you still need help with this?do you need more time?are you having problems following my instructions?if after 48hrs you have not replied to this thread then it will have to be closed!Gringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 23, 2014 Staff ID:782005 Share Posted January 23, 2014 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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