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Computer GPU crashing, suspect bitMiner malware.

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Hello BreakBread and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Step 2

    Please download AdwCleaner by Xplode onto your desktop.

    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Scan button. Wait until is finished.
    • Click on Clean.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
    Step 3
    • Launch Malwarebytes' Anti-Malware
    • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
    • Go to Scanner tab and select Perform Quick Scan, then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

    In your next reply, post the following log files:

    • Junkware Removal Tool log
    • AdwCleaner log
    • Malwarebytes' Anti-Malware log
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JRT Log File


Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.9 (01.01.2014:1)
OS: Windows 7 Home Premium x64
Ran by Farhan on 05/01/2014 Sun at 21:35:48.46
~~~ Services
Failed to stop: [service] hshld 
Successfully stopped: [service] hsstrayservice 
Successfully deleted: [service] hsstrayservice 
Failed to stop: [service] hsswd 
~~~ Registry Values
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-3572576770-4073357025-4285534188-1001\Software\Microsoft\Internet Explorer\Main\\Start Page
~~~ Registry Keys
Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\anchorfree
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\hotspotshield
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\dropdowndeals_132013-0A5C_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\dropdowndeals_132013-0A5C_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\dropdowndeals_132013-0A5C_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\dropdowndeals_132013-0A5C_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2C4BA31C-0C15-11E2-90C7-9BFCBEB168B3}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
~~~ Files
~~~ Folders
Successfully deleted: [Folder] "C:\ProgramData\hotspot shield"
Successfully deleted: [Folder] "C:\ProgramData\tarma installer"
Successfully deleted: [Folder] "C:\Users\Farhan\AppData\Roaming\hotspot shield"
Successfully deleted: [Folder] "C:\Users\Farhan\AppData\Roaming\tencent"
Successfully deleted: [Folder] "C:\Program Files (x86)\hotspot shield"
Successfully deleted: [Empty Folder] C:\Users\Farhan\appdata\local\{159329FD-DA02-48DF-BC5C-164C9B831385}
Successfully deleted: [Empty Folder] C:\Users\Farhan\appdata\local\{94B8D06F-8D1B-4EB1-9603-242F50750F48}
Successfully deleted: [Empty Folder] C:\Users\Farhan\appdata\local\{E1ADBBCF-CD28-4DC9-8331-50247DCFE7B6}
~~~ FireFox
Successfully deleted: [File] C:\Users\Farhan\AppData\Roaming\mozilla\firefox\profiles\j4pmognf.default\user.js
~~~ Event Viewer Logs were cleared
Scan was completed on 05/01/2014 Sun at 21:43:03.11
End of JRT log
ADW Cleaner Log
# AdwCleaner v3.016 - Report created 05/01/2014 at 21:50:52
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Farhan - BONZO-PC
# Running from : C:\Users\Farhan\Desktop\AdwCleaner.exe
# Option : Clean
***** [ Services ] *****
[#] Service Deleted : hshld
[#] Service Deleted : hsswd
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\hotspot shield
Folder Deleted : C:\Windows\SysWOW64\hotspot shield
Folder Deleted : C:\Program Files (x86)\Mozilla Firefox\Extensions\afurladvisor@anchorfree.com
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Classes\HssIE.HssIEApp
Key Deleted : HKLM\SOFTWARE\Classes\HssIE.HssIEApp.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C836512-BB70-11D2-A5A7-00105A9C91C6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DB797690-40E0-11D2-9BD5-0060082AE372}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{DB797681-40E0-11D2-9BD5-0060082AE372}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E69D4A59-73DE-4E38-9FB3-740EC4D9060D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7736C7FA-512D-11E2-B871-DEC36088709B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\hotspotshield
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IM
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
***** [ Browsers ] *****
-\\ Internet Explorer v9.0.8112.16455
-\\ Mozilla Firefox v17.0.1 (en-US)
[ File : C:\Users\Farhan\AppData\Roaming\Mozilla\Firefox\Profiles\j4pmognf.default\prefs.js ]
-\\ Google Chrome v
[ File : C:\Users\Farhan\AppData\Local\Google\Chrome\User Data\Default\preferences ]
AdwCleaner[R0].txt - [2568 octets] - [05/01/2014 21:49:33]
AdwCleaner[s0].txt - [2533 octets] - [05/01/2014 21:50:52]
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2593 octets] ##########
MalwareBytes Log shows no infection
Malwarebytes Anti-Malware
Database version: v2014.01.05.01
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Farhan :: BONZO-PC [administrator]
5/1/2014 10:08:01 PM
mbam-log-2014-01-05 (22-08-01).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 240380
Time elapsed: 8 minute(s), 16 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
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Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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