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What to do in program after scan/location of log file


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Just got Malwarebytes installed, did a quick scan on a friend's computer.  Found 1106 objects, but when I went to the list, only the trojans and security hacks were checked.  Have not needed to use programs like this for a while, I keep my systems secure so this stuff doesn't get through, so I'm a little rusty.  Do I remove just the checked items for now?  I was able to help with some things on the system by removing some programs (24x7 Help, ShopAtHome), but there are some processes (IeHelper, ChromeHelper, FirefoxHelper) that are preventing some programs from deleting, and this computer only has IE as a browser.

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Hi and welcome:
 
With so many detections and so many of them unchecked by default for removal, it sounds as if they might be PUPs.
 
PUP = Potentially Unwanted Program
This KB topic explains what they are AND how to decide whether to delete them or keep/ignore them: What are the 'PUP' detections, are they threats and should they be deleted?
 
The default action for PUP detections is 'Show in results list and do not check for removal."

If you want Malwarebytes Anti-Malware to remove these PUP detections reported after a scan, each item must be checked.

  • To do so quickly, you can highlight one of the detections by left clicking on it.
  • Then, right click on the highlighted detection, and select 'Check All Items'.
  • Next, click 'Remove Selected'. That should address the PUP entries.

If you want to keep/ignore the PUP detections, because they are familiar to you and you use them, you can add them to the Ignore List.

If you want to edit the way PUP detections are reported and handled, you can edit the MBAM settings, as described below:

  • Open Malwarebytes Anti-Malware, click the 'Settings' tab.
  • Click the 'Scanner Settings' tab
  • Click the menu bar for each and select one of the following options: "Do not show results in list", "Show in results list and check for removal", or "Show in results list and do not check for removal".
  • When done, click the 'Exit' button

These are also explained in this recent blog post: http://blog.malwarebytes.org/news/2013/09/selecting-all-pups/

>>> Having said that, if you're not sure what to remove and what to keep, I would suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

Thanks,

daledoc1

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