Ran TFC and receied BSOD twice

[tqh]

Hello MB forum.  I just ran TFC on my machine and received a BSOD.  I ran it again and got the same thing.  I now have 6 files on my desktop that otherwise would be hidden.  They look like temp .docx files.  There is also a file named desktop.ini.  I don't suspect malware, but have included a MB quick scan log.  I also included the two BSOD "reports".  I would like to get rid of the new files on the desktop, but have decided to hold off.  This is a separate issue with a separate computer than the topic under malware removal.  Thanks in advance for any help.

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.31.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
iop :: FLOYD00 [administrator]

12/31/2013 4:18:22 PM
mbam-log-2013-12-31 (16-18-22).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 308132
Time elapsed: 6 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

Blue Screen Crash 12-31-13

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    f4
  BCP1:    0000000000000006
  BCP2:    FFFFFA8006B53740
  BCP3:    FFFFFA8006B3CE10
  BCP4:    FFFFF800031D9780
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\123113-27378-01.dmp
  C:\Users\iop\AppData\Local\Temp\WER-209977-0.sysdata.xml


Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    3b
  BCP1:    00000000C0000005
  BCP2:    FFFFF800031B1DFE
  BCP3:    FFFFF88002290A80
  BCP4:    0000000000000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\123113-24476-01.dmp
  C:\Users\iop\AppData\Local\Temp\WER-84084-0.sysdata.xml
 

[AdvancedSetup]

docx files are Microsoft Word files and are normal to see.  By default Microsoft does not show hidden files or extensions. 

Please see the following topic on how to show/hide extensions and hidden files.  Myself though I really like to see extensions to know for sure what files are what. 

 

How to see hidden files in Windows

 

TFC is a 3rd party utility that could be conflicting with your antivirus or other security software and causing that or there could be some type of hidden process in a temporary location that it's trying to remove that is locked in memory.

 

Please stay with your topic in the malware removal forum and you can get assistance there for it.

 

Thanks

[tqh]

Does it matter that this is on my machine and not the other one?

[AdvancedSetup]

Well as I said TFC is a temporary file cleaner and it could have hit something it could not remove or maybe your antivirus stopped it.

 

Seeing extensions for files (IMHO) is a good thing but you can follow that link on how to not show them if you like.

 

If you're having other issues or concerns with your computer and not this other one then once we're done you can open a new topic and we can look at this one too.

[tqh]

Ok cool.  Thank you.

[carversm]

I have seen the BSOD on Windows 10 and tried something the other day on a friends computer.

I right clicked  TFC.EXE and changed its compatibility to act like windows 7.  It worked, try it it might work

as I have found it deletes much more "stuff" than the other suggestion ATF cleaner.