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How To Contact "Support Team"?


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I just tried to update malwarebytes and got the message:

 

An error occurred.  Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission).

 

PROGRAM_ERROR_UPDATING (0, 0, No address found)

 

But of course there's no way that I can see to contact anything called a "support team," all of which experience makes me think/feel that Malwarebytes is run by a bunch of ass clowns.  Someone please prove that I'm wrong.

 

Thanks.

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  • Root Admin

Please first try restarting your computer and see if that corrects the issue.
 
If not then please run the following and post back the logs
 
 
Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.
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