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Hello mdunlap1971 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall this application: vShare Plugin

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
Step 4
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log
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# AdwCleaner v3.015 - Report created 22/12/2013 at 12:56:02
# Updated 10/12/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Mike - FAMILYROOM
# Running from : C:\Documents and Settings\Mike\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

File Deleted : C:\DOCUME~1\Mike\LOCALS~1\Temp\Uninstall.exe
File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\Babylon.xml
File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\fcmdSrch.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKCU\Software\5d6d9d9b469ef12
Key Deleted : HKLM\SOFTWARE\5d6d9d9b469ef12
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1A93C934-025B-4C3A-B38E-9654A7003239}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3B7599DF-3D5D-4EF5-BF51-9C2EDA788E83}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6F282B65-56BF-4BD1-A8B2-A4449A05863D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6F282B65-56BF-4BD1-A8B2-A4449A05863D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3B7599DF-3D5D-4EF5-BF51-9C2EDA788E83}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{043C5167-00BB-4324-AF7E-62013FAEDACF}]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files\YourFileDownloader\Downloader.exe]
Value Deleted : HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List [C:\Program Files\YourFileDownloader\YourFile.exe]
Key Deleted : HKCU\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\GamesBarSetup
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WebEnhancements_1
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\WebEnhancements_1
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0FF2AEFF45EEA0A48A4B33C1973B6094
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\305B09CE8C53A214DB58887F62F25536

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Documents and Settings\Mike\Application Data\Mozilla\Firefox\Profiles\p5qqzop4.default\prefs.js ]

-\\ Google Chrome v

[ File : C:\Documents and Settings\Mike\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Deleted : homepage
Deleted : urls_to_restore_on_startup


AdwCleaner[R0].txt - [4519 octets] - [22/12/2013 12:54:14]
AdwCleaner[s0].txt - [4514 octets] - [22/12/2013 12:56:02]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [4574 octets] ##########


Malwarebytes Anti-Malware (PRO)

Database version: v2013.12.22.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Mike :: FAMILYROOM [administrator]

Protection: Enabled

12/22/2013 1:04:16 PM
mbam-log-2013-12-22 (13-04-16).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 291323
Time elapsed: 10 minute(s), 14 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)



Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by Mike on Sun 12/22/2013 at 12:38:36.92

~~~ Services

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\dw7
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL
Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440}

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\dsiteproducts
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\speedypc software
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\zugo
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\babylon
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\speedypc software
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\yourfiledownloader
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\applications\ilividsetup.exe
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\facemoods.facemoodshlpr
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\facemoods.facemoodshlpr.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\prod.cap
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416d-A838-AB665251703A}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{36377DD7-B3EB-42f5-986F-680BAF59BA9D}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{97E73717-053A-497F-A8E3-207ADCF9168A}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D139098D-930F-4D0F-848F-F2D96908C2DA}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

~~~ Files

Successfully deleted: [File] "C:\end"

~~~ Folders

Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\babylon"
Successfully deleted: [Folder] "C:\Documents and Settings\All Users\application data\speedypc software"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\dealio"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\drivercure"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\dsite"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\facemoods.com"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\speedypc software"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Application Data\yourfiledownloader"
Successfully deleted: [Folder] "C:\Documents and Settings\Mike\Local Settings\Application Data\getsavin"
Successfully deleted: [Folder] "C:\Program Files\webenhancements"
Successfully deleted: [Folder] "C:\Program Files\Common Files\spigot"

~~~ FireFox

Failed to delete: [File] "C:\Program Files\Mozilla Firefox\searchplugins\avg_igeared.xml"
Failed to delete: [File] "C:\Program Files\Mozilla Firefox\searchplugins\babylon.xml"
Failed to delete: [File] "C:\Program Files\Mozilla Firefox\searchplugins\fcmdsrch.xml"
Successfully deleted: [File] C:\Documents and Settings\Mike\Application Data\mozilla\firefox\profiles\p5qqzop4.default\user.js
Successfully deleted: [File] C:\Documents and Settings\Mike\Application Data\mozilla\firefox\profiles\p5qqzop4.default\bprotector_extensions.sqlite
Successfully deleted: [File] C:\Documents and Settings\Mike\Application Data\mozilla\firefox\profiles\p5qqzop4.default\bprotector_prefs.js
Successfully deleted: [File] C:\Documents and Settings\Mike\Application Data\mozilla\firefox\profiles\p5qqzop4.default\searchplugins\delta.xml
Successfully deleted the following from C:\Documents and Settings\Mike\Application Data\mozilla\firefox\profiles\p5qqzop4.default\prefs.js

user_pref("extensions.BabylonToolbar_i.newTab", true);

user_pref("extensions.delta.admin", false);
user_pref("extensions.delta.aflt", "babsst");
user_pref("extensions.delta.appId", "{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}");
user_pref("extensions.delta.autoRvrt", "false");
user_pref("extensions.delta.dfltLng", "en");
user_pref("extensions.delta.excTlbr", false);
user_pref("extensions.delta.id", "60700e3c000000000000001d7daa98ed");
user_pref("extensions.delta.instlDay", "15752");
user_pref("extensions.delta.instlRef", "sst");
user_pref("extensions.delta.newTab", false);
user_pref("extensions.delta.prdct", "delta");
user_pref("extensions.delta.prtnrId", "delta");
user_pref("extensions.delta.rvrt", "false");
user_pref("extensions.delta.smplGrp", "none");
user_pref("extensions.delta.tlbrId", "base");
user_pref("extensions.delta.tlbrSrchUrl", "");
user_pref("extensions.delta.vrsn", "");
user_pref("extensions.delta.vrsnTs", "");
user_pref("extensions.delta.vrsni", "");

Scan was completed on Sun 12/22/2013 at 12:50:06.12
End of JRT log

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Merry Christmas! :)

Last steps:

Step 1

  • Download OTC to your desktop and run it
  • Click Yes to beginning the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
Step 2
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes
Step 3

Malware preventions:


Safe surfing! :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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