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Partially protected, unable to check block malicious websites


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Hello and :welcome: , dtyper:

 

Sorry you are having a problem enabling all the protection modules of MBAM PRO.

If this is a fresh install, have you tried rebooting the computer?

 

If that doesn't resolve the issue:

 

Please follow the instructions below and post back with the following logs as attachments to your next reply:

    • Checkresults.txt from mbam-check
    • A couple of protection logs, if you have them
    • DDS.txt from DDS
    • Attach.txt from DDS
       

 

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

      1. DDS.txt
      2. Attach.txt


  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attac
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