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Problem with Blue Screen of death


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Hello guys, some days ago my notebook started to appear the blue screen of death. I have no idea of what may cause of this, i have the files that Windows say that can help to describe the problem on "C:\Windows\Minidump\", anyone can help me? which files i need to attach here?


If anyone can point another board where i can get more information and help to solve the BSOD, i appreciate too.


Thanks already

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Welcome back. :)
BSOD is usually caused by faulty hardware or drivers, but it can be the result of a severe infection (e.g. some nasty rootkits).
Let's get some preliminary system info, so that the staff and expert can better assist you, either here or in the malware removal section, as needed.
Please follow the instructions below and reply back here with BOTH logs ATTACHED to your next reply.

You might also want to include a zipped version of the minidump file(s).

DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.
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Hello guys, thanks for the help, here are the two logs and the information on the BlueScreenView. I also asked for help on the Windows Seven Board, and with the help of a senior member, she told me after took a look, that the problem was with my antivirus avast, so she told me to uninstall it and check if the BSOD will continue to happen. Maybe with the look of you guys we can find more things.





BSOD files.txt

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  • Root Admin

Well the computer appears to probably be infected which might be causing the BSOD.


I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


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