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Hijackthis log file


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cant use emote assiatance or windows update or system restore seeing if anything on this list is an issue before i do a system reinstall
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:58:52 PM, on 12/13/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)

FIREFOX: 25.0.1 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\AZiO KB577U Driver\KbClient_FD3.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\ProgramData\Search Protection\SearchProtection.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\klwtblfs.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Brad\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_7&idate=2013-12-12&ent=hp&u=17AC6AF6DD5607F78C375552AA495E6A
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Kaspersky Passsword Manager Toolbar - {215BA832-75A3-426E-A4FC-7C5B58CE6A10} - C:\PROGRA~2\KASPER~1\KASPER~2.0\KASPER~2\spIEBho.dll
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
O2 - BHO: AMD SteadyVideo BHO - {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\amd\SteadyVideo\SteadyVideo.dll
O2 - BHO: Ad-Aware Security Add-on - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx.dll
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\OnlineBanking\online_banking_bho.dll
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\UrlAdvisor\klwtbbho.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Kaspersky Passsword Manager Toolbar - {215BA832-75A3-426E-A4FC-7C5B58CE6A10} - C:\PROGRA~2\KASPER~1\KASPER~2.0\KASPER~2\spIEBho.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Ad-Aware Security Add-on - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\adawareDx.dll
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [OtShot] C:\Program Files (x86)\OtShot\otshot.exe -minimize
O4 - HKLM\..\Run: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Launch DearMo DK1000DA] C:\Program Files (x86)\AZiO KB577U Driver\KbClient_FD3.exe
O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
O4 - HKLM\..\Run: [search Protection] C:\ProgramData\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKUS\S-1-5-18\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun (User 'Default user')
O4 - Startup: CurseClientStartup.ccip
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\ie_banner_deny.htm
O9 - Extra button: Virtual Keyboard - {0C4CC089-D306-440D-9772-464E226F6539} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O9 - Extra button: URLs check - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\UrlAdvisor\klwtbbho.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O18 - Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\amd\SteadyVideo\VideoMIMEFilter.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Kaspersky Anti-Virus Service (avp) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe
O23 - Service: CryptoStorage control service (CSObjectsSrv) - Infowatch - C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Ad-Aware Service 11 (LavasoftAdAwareService11) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5152.0\AdAwareService.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VIA Karaoke digital mixer Service (VIAKaraokeService) - Unknown owner - C:\Windows\system32\viakaraokesrv.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11348 bytes
 

 

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There appears to be two security systems running with anti-virus components, Kaspersky and Lavasoft Ad-aware. Having two active AV programs is counterproductive, it is advisable to remove (uninstall) one asap. I`d recommend keeping Kaspersky.

 

Next,

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

  • Double click on AdwCleaner.exe to run the tool.
  • Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review.
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted (if necessary):
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Full scan

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Post the produced logs in next reply.

 

Thanks,

 

Kevin

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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