MBAM PRO & Windows 7 not genurine error ?

[thekochs]

New to MBAM "PRO".

 

I'm a long time MBAM user but just bought a lot of "PRO" licenses for our small office PCs across our company.

I'm "enabled" on many DELLS, couple HPs, one Lenovo All-In-One.

We have Avast 8 (not 2014 v9, too buggy) on all these PCs too....I understand this is OK to do.

I both (Vast & MBAM PRO) active on the machines for week or two now with no side effects.

I have scanners run daily.....at different times.....machines are clean....no problems.

 

Just this week from of my folks from our remote office was in town and he told me his machine was booting to black screen that then told him his W7 (64 bit Home Premium) license was not valid.  I did some Googling and saw a lot of time this was because a system (one HDD) got confused in the registry for the mounted devices.....basically where the Windows O/S was installed was no longer where it thought it was.  After some tinkering I restored to few days prior to when the problem had occurred.  The system was OK...figuring I did not have time to truly debug and the registry issue/error was rolled back to a working state.  Well, the next day he called after leaving and after reboot the same issue came up....a repair shop wants to re-format HDD, reload O/S, etc......build machine back from scratch.

 

So, why am I posting here ?

The other guy in the remote office just had the same thing happen.....and guess what right after install of MBAM PRO.

Their machines are the exact Lenovo brand/model laptops (bought at same time) so think it is not a coincidence.
These machines are fairly new, very clean, BUT Lenovo seems to do some very weird things about multi-partitioning of HDD and boot sequence.  The Lenovo All-In-One I have works fine but day one when I got the machine it was so loaded with bloat-wear I re-formatted the HDD and re-loaded O/S and built from ground up.  I noticed on that machine they also had the 2TB HDD partitioned in very strange way.  Lastly, on the 2nd laptop they restored to pre-MBAM PRO point and works fine....no issue.

 

So, is there any history with MBAM PRO causing a Windows 7 non-genuine error ?  

 

 

 

 

 

 

[AdvancedSetup]

I've not heard of such a thing before but to track it down we'd need to analyze Event Logs and do some testing on a system that has not been restored or has not been formatted to see if we can find the cause.

[thekochs]

Thx....unfortunately the nature of the guys needing the PCs.....and being remote to me.......they restored one and uninstalled MBAM PRO and seems to work fine....but time will tell.  The other PC they are trying to get back from the local PC repair shop and see if they can do the restore and uninstall.  As FYI, the model is Lenovo B570 with W7 Home Premium 64bit.  Since they are remote and restores are/will be done not sure if we'll be able to investigate this...but very odd that exact thing happened and we were wondering why on one PC and right after install of MBAM PRO & reboot on 2nd this happened.  The "cause" of the issue clearly is the mounted drives in Registry being mucked up and MBAM had some effect on it.....but as I stated I've had PRO on other machines (10+) for couple weeks now with no issue and done many reboots....latest just in past two days for the Microsoft December security updates.

 

Anyway, wanted to post this topic in case it was known.  Seems like there are tons of threads out there if Googled...one at sevenforums under "booting Problem Related to Windows not genuine error" that really walks thru the registry issue.  Just not sure why MBAM on this model machine affects the registry this way....could be an interaction with other Lenovo boot tools or something.....who knows.

[AdvancedSetup]

Many times when you see this it's due to an infection that's caused it and typically cleaning the infection restores Windows Genuine status. Have also see where PC shops have installed pirated copies of Windows.

[thekochs]

I wish I could post a thread link......found one on MBAM Forum that addresses this exactly.....with fix.

I did a google after the two guys with these Lenovo laptops told me the PCs froze.

So, take a look at MBAM topic 102029 (Computer Freezes Up)....wish I could post link for you.....does not seem to allow me....perhaps I'm too new to forum.

Anyway, you posted on this thread yourself that this is known issue.

Seems resolution is to uninstall Lenovo Security Center & Port Block...which I DID see on the machines in question.

There must be some conflict with MBAM and the result is a reg change too.

My remote guys will try this in few days.....they are letting things settle now....as you can imagine they are flustered.

 

Anyway, wanted to post because I think MBAM should look at these two pieces of software as potential real-time conflicts.

[Firefox]

Well everyone's computer is different and what works for one person may not work for another, plus that topic is quite old, from Dec 2011.... but if you want to take a look at it you can see it HERE

[AdvancedSetup]

That issue is not the same. That issue prevented our program from even running.

This happens enough that there is even a posting on the Windows 7 forum for it. So I would not say it's related to our program and more than likely just a coincidence.

Windows Genuine and Activation Issue Posting Instructions

Thanks for the link Daledoc1

[thekochs]

I would agree with you except two things.....they can take two good running Lenovo B570 Pcs, install MBAM and they lock and on reboot they go to this "W7 no genuine issue"......they do restore before MBAM PRO install and machines seem to run fine....even reboots.  Clearly something is conflicting with MBAM.  When one of them has the time I am going to ask them to create a restore point and uninstall Lenovo Security Center and Port Block and install MBAM PRO.....see if things lock and same issue.  I will then post those results.  With all that said this seems more than a coincidence.  I don't know how many test PCs MBAM has but seems like would be a good test to see if you can replicate.....these machines are not very old.....actually fairly new. Other than the Lenovo "crud" that is pre-installed they only have MS Office 2010 on it, IE, etc....not crazy stuff, games, etc....just used as a email and office PC.  I did make sure that they checked to make sure Windows Defender is disabled, and only other monitoring software is Avast 8.  Anyway, the differences in my other PCs (Dell, HP, etc) that are running fine and what these two PCs do is the Lenovo software. 

 

I'll let you know what they find out when they have time (and courage) to try.....but since Lenovo does sell a lot of laptops with perhaps this software on it....MBAM may want to get a B570 and try yourself.  If you do, please post what you find.

[AdvancedSetup]

As a business you should probably Contact Corporate Support and let them assist you with this further.

 

Thank you