I'm infected with something

[Wayneo13]

Every time I try to open a program I get a prompt "Do you want the following program to make changes to this computer?  that has test and requests a password that I don't know?

 

 

 

hijackthis.log

[MrCharlie]

Sounds like a UAC problem:

http://www.pcworld.com/article/2046046/how-to-fix-your-pcs-worst-annoyances.html

MrC

[Wayneo13]

Tried everything suggested online. Have been playing with this for two days.

[MrCharlie]

See if you can do this:

• Please download Farbar Recovery Scan Tool and save it to a flash drive.

  Please make sure you click download buttons that look like this, not "sponsored ad links":

  

  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  Plug the flash drive into the infected PC.

• If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

  If you are using Vista or Windows 7 enter System Recovery Options.

  To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

  To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

  To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
• On the System Recovery Options menu you will get the following options:

  • • Startup Repair

      System Restore

      Windows Complete PC Restore

      Windows Memory Diagnostic Tool

      Command Prompt

      Select Command Prompt

      Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

MrC

[Wayneo13]

Got to command prompt in Windows 8 System Recovery Environment and computer went to Power Save Mode?

Cannot start in safe mode

 

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-12-2013 01
Ran by Wayne (ATTENTION: The logged in user is not administrator) on WAYNEOSLAPTOP on 11-12-2013 08:35:20
Running from H:\
Windows 8.1 Pro (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(TuneUp Software) C:\Program Files (x86)\TuneUp Utilities 2013\TuneUpUtilitiesApp64.exe
(Motorola Solutions, Inc.) C:\Program Files\Motorola Scanner\Common\HidKeyboardEmulator.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20315_x64__8wekyb3d8bbwe\livecomm.exe
(Microsoft Corporation) C:\Windows\System32\SkyDrive.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe
() C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe
(Hewlett-Packard) C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
(Oracle Corporation) C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\Adobe CEF Helper.exe
(Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(Google Inc.) C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
(Microsoft Corporation) C:\Windows\WinStore\WSHost.exe
(Farbar) H:\FRST64 (1).exe

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [Logitech Download Assistant] - C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM\...\Run: [NvCplDaemon] - RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
HKLM\...\Run: [AdobeAAMUpdater-1.0] - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe [472984 2013-06-13] (Adobe Systems Incorporated)
HKLM\...\RunOnce: [*WerKernelReporting] - %SYSTEMROOT%\SYSTEM32\WerFault.exe -k -rq [458616 2013-09-29] (Microsoft Corporation)
HKCU\...\Run: [swg] - C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2013-04-16] (Google Inc.)
HKCU\...\Run: [DAEMON Tools Ultra Agent] - D:\Program Files (x86)\DAEMON Tools Ultra\DTAgent.exe [3088448 2013-03-06] (Disc Soft Ltd)
MountPoints2: {fa236a83-40a5-11e2-be66-001dba8ba1e1} - "L:\WD SmartWare.exe" autoplay=true
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe Acrobat Speed Launcher] - C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrobat_sl.exe [38984 2013-05-10] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Acrobat Assistant 8.0] - C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe [840768 2013-05-10] (Adobe Systems Inc.)
HKLM-x32\...\Run: [PowerDVD13Agent] - D:\Program Files (x86)\CyberLink\PowerDVD13\PowerDVD13\PowerDVD13Agent.exe [513048 2013-03-20] (CyberLink Corp.)
HKLM-x32\...\Run: [APSDaemon] - C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-04-21] (Apple Inc.)
HKLM-x32\...\Run: [sunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [254336 2013-07-02] (Oracle Corporation)
HKLM-x32\...\Run: [Adobe Creative Cloud] - C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe [2237328 2013-09-03] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [iTunesHelper] - C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2013-11-02] (Apple Inc.)
AppInit_DLLs:   [ ] ()

==================== Internet (Whitelisted) ====================

HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xAE71160E0E1DCE01
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/
HKCU\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = https://www.google.com/
https://www.google.com/
https://www.google.com/
SearchScopes: HKCU - DefaultScope {150461AF-7DAA-4164-8FD7-1720D2B2730B} URL = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3316238&CUI=UN14905617195386358&UM=2
SearchScopes: HKCU - {150461AF-7DAA-4164-8FD7-1720D2B2730B} URL = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3316238&CUI=UN14905617195386358&UM=2
SearchScopes: HKCU - {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://nortonsafe.search.ask.com/web?q={SEARCHTERMS}&o=APN10506&l=dis&prt=360&chn=retail&geo=US&ver=21&locale=en_US&gct=kwd&qsrc=2869
SearchScopes: HKCU - {BBD1F481-8755-49FB-95C5-ED8EFE885B1F} URL = http://search.conduit.com/Results.aspx?ctid=CT3300018&SearchSource=45&UM=2&q={searchTerms}
BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
BHO: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
BHO-x32: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll (Symantec Corporation)
BHO-x32: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll (Symantec Corporation)
BHO-x32: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
BHO-x32: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
BHO-x32: Office Document Cache Handler - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
BHO-x32: Bcool Class - {D95C0B70-2A85-E7FE-206C-BAF981F7E0BF} -  No File
BHO-x32: ZeonIEEventHelper Class - {DA986D7D-CCAF-47B2-84FE-BFA1549BEBF9} - D:\Program Files (x86)\Nuance\PDF Create 7\bin\ZeonIEFavClient.dll (Zeon Corporation)
BHO-x32: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - D:\Program Files (x86)\FlashFXP\IEFlash.dll (IniCom Networks, Inc.)
BHO-x32: SmartSelect Class - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKLM - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
Toolbar: HKLM-x32 - Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKLM-x32 - DocuCom PDF - {E3286BF1-E654-42FF-B4A6-5E111731DF6B} - D:\Program Files (x86)\Nuance\PDF Create 7\bin\ZeonIEFavClient.dll (Zeon Corporation)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
Toolbar: HKLM-x32 - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll (Symantec Corporation)
Toolbar: HKCU - No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -  No File
Toolbar: HKCU - Google Toolbar - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
Toolbar: HKCU - No Name - {A13C2648-91D4-4BF3-BC6D-0079707C4389} -  No File
Toolbar: HKCU - Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll (Symantec Corporation)
DPF: HKLM-x32 {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab

DPF: HKLM-x32 {17492023-C23A-453E-A040-C7C580BBF700} http://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: HKLM-x32 {1851174C-97BD-4217-A0CC-E908F60D5B7A} https://h50203.www5.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
DPF: HKLM-x32 {57AF0810-BDA7-47A5-B02D-FDA1073C04B0} https://www.mydlink.com/8D/activeX//TunnelX.ocx
DPF: HKLM-x32 {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1356627740295
DPF: HKLM-x32 {721700FE-7F0E-49C5-BDED-CA92B7CB1245} https://www.mydlink.com/8D/activeX//camclictrl.cab
DPF: HKLM-x32 {74DBCB52-F298-4110-951D-AD2FF67BC8AB} http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab
DPF: HKLM-x32 {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset.com/special/eos/OnlineScanner.cab
Handler-x32: http\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: http\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: https\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: https\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: msdaipp\0x00000001 - {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Handler-x32: msdaipp\oledb - {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.1

FireFox:
========
FF ProfilePath: C:\Users\Wayne\AppData\Roaming\Mozilla\Firefox\Profiles\ka1i5wlp.default-1375096360015
FF Homepage: https://www.google.com/
FF Plugin: @adobe.com/FlashPlayer - C:\WINDOWS\system32\Macromed\Flash\NPSWF64_11_9_900_170.dll ()
FF Plugin: @java.com/DTPlugin,version=10.11.2 - C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.11.2 - C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 - C:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin: adobe.com/AdobeAAMDetect - C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect64.dll (Adobe Systems)
FF Plugin: adobe.com/AdobeExManDetect - C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\Win64Plugin\npAdobeExManDetectX64.dll (Adobe Systems)
FF Plugin-x32: @adobe.com/FlashPlayer - C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll ()
FF Plugin-x32: @Apple.com/iTunes,version=1.0 - C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @java.com/DTPlugin,version=10.40.2 - C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.40.2 - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 - C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 - C:\PROGRA~2\MICROS~4\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 - C:\PROGRA~2\MICROS~4\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 - C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 - C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @videolan.org/vlc,version=2.0.8 - D:\Program Files (x86)\VideoLAN\VLC\npvlc.dll (VideoLAN)
FF Plugin-x32: Adobe Acrobat - C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll (Adobe Systems Inc.)
FF Plugin-x32: adobe.com/AdobeAAMDetect - C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\npAdobeAAMDetect32.dll (Adobe Systems)
FF Plugin-x32: adobe.com/AdobeExManDetect - C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\npAdobeExManDetectX86.dll (Adobe Systems)
FF Plugin HKCU: @nds.com/PCShowPlugin - C:\Users\Wayne\AppData\Local\DIRECTV Player\npPCShowPlugin.dll No File
FF Plugin HKCU: @nds.com/PlayerPlugin - C:\Users\Wayne\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF Plugin HKCU: NDS.com/PlayerPlugin - C:\Users\Wayne\AppData\Local\DIRECTV Player\npPlayerPlugin.dll (NDS)
FF HKLM\...\Firefox\Extensions: [{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}] - C:\Program Files\Updater By SweetPacks\Firefox
FF HKLM-x32\...\Firefox\Extensions: [{F04D2D30-776C-4d02-8627-8E4385ECA58D}] - C:\ProgramData\Norton\{92622AAD-05E8-4459-B256-765CE1E929FB}\NST_2013.3.3.19\coFFPlgn\
FF HKLM-x32\...\Firefox\Extensions: [{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn\
FF Extension: Norton Toolbar - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\coFFPlgn\
FF HKLM-x32\...\Firefox\Extensions: [web2pdfextension@web2pdf.adobedotcom] - C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Browser\WCFirefoxExtn
FF Extension: Adobe Acrobat - Create PDF - C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Browser\WCFirefoxExtn
FF HKLM-x32\...\Firefox\Extensions: [{BBDA0591-3099-440a-AA10-41764D9DB4DB}] - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF
FF Extension: Norton Vulnerability Protection - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_21.1.0.18\IPSFF

==================== Services (Whitelisted) =================

S4 Adobe LM Service; C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe [69632 2012-12-07] (Adobe Systems)
R2 CoreScanner; C:\Program Files\Motorola Scanner\Common\CoreScanner.exe [380416 2012-07-13] (Motorola Solutions, Inc.)
R2 GladFileMonSvc; C:\Program Files (x86)\Nuance\Nuance Cloud Connector\GladFileMonSvc.exe [29552 2011-07-26] (Gladinet, INC)
R2 lmhosts; C:\Windows\system32\svchost.exe [37768 2013-08-22] (Microsoft Corporation)
R2 N360; C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [264360 2013-10-08] (Symantec Corporation)
R2 NCO; C:\Program Files (x86)\Norton Identity Safe\Engine\2013.4.0.10\ccSvcHst.exe [144368 2013-05-20] (Symantec Corporation)
R2 NlaSvc; C:\Windows\System32\svchost.exe [37768 2013-08-22] (Microsoft Corporation)
R2 nsi; C:\Windows\system32\svchost.exe [37768 2013-08-22] (Microsoft Corporation)
S3 rpcapd; C:\Program Files (x86)\WinPcap\rpcapd.exe [118520 2013-02-28] (Riverbed Technology, Inc.)
R2 rsmdriverproviderservice; C:\Program Files\Motorola Scanner\Common\RSMDriverProviderService.exe [69120 2012-07-13] (Motorola Solutions, Inc.)
R2 ScnSrvc; C:\Program Files\Motorola Scanner\Common\ScannerService.exe [240640 2012-07-13] (Motorola Solutions, Inc.)
R2 TuneUp.UtilitiesSvc; C:\Program Files (x86)\TuneUp Utilities 2013\TuneUpUtilitiesService64.exe [2409272 2013-10-11] (TuneUp Software)
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [346872 2013-08-22] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23840 2013-08-22] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

S0 ADP80XX; C:\Windows\System32\drivers\ADP80XX.SYS [782176 2013-08-22] (PMC-Sierra)
S3 bcmfn2; C:\Windows\System32\drivers\bcmfn2.sys [17624 2013-08-12] (Windows ® Win 7 DDK provider)
R1 BHDrvx64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys [1526488 2013-12-03] (Symantec Corporation)
R1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
R1 ccSet_NSM; C:\Windows\system32\drivers\NSMx64\0206000.034\ccSetx64.sys [168096 2012-08-06] (Symantec Corporation)
R1 ccSet_NST; C:\Windows\system32\drivers\NSTx64\7DD04000.00A\ccSetx64.sys [169048 2013-04-15] (Symantec Corporation)
S3 dot4; C:\Windows\system32\DRIVERS\Dot4.sys [146856 2013-06-04] (Windows ® Win 7 DDK provider)
S3 Dot4Print; C:\Windows\System32\drivers\Dot4Prt.sys [27040 2012-10-19] (Windows ® Win 7 DDK provider)
S3 dtscsibus; C:\Windows\system32\DRIVERS\dtscsibus.sys [29696 2013-05-23] (Disc Soft Ltd)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [484952 2013-11-21] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [137648 2013-11-21] (Symantec Corporation)
S3 iaLPSSi_GPIO; C:\Windows\System32\drivers\iaLPSSi_GPIO.sys [24568 2013-07-30] (Intel Corporation)
S3 iaLPSSi_I2C; C:\Windows\System32\drivers\iaLPSSi_I2C.sys [99320 2013-07-25] (Intel Corporation)
S0 iaStorAV; C:\Windows\System32\drivers\iaStorAV.sys [651248 2013-08-09] (Intel Corporation)
R1 IDSVia64; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131210.001\IDSvia64.sys [521816 2013-11-19] (Symantec Corporation)
R0 intelpep; C:\Windows\System32\drivers\intelpep.sys [39768 2013-11-20] (Microsoft Corporation)
S3 kbldfltr; C:\Windows\System32\drivers\kbldfltr.sys [22272 2013-09-29] (Microsoft Corporation)
S0 LSI_SAS3; C:\Windows\System32\drivers\lsi_sas3.sys [81760 2013-08-22] (LSI Corporation)
S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
R3 NAVENG; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20131210.024\ENG64.SYS [126040 2013-11-29] (Symantec Corporation)
R3 NAVEX15; C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\VirusDefs\20131210.024\EX64.SYS [2099288 2013-11-29] (Symantec Corporation)
R3 NdisVirtualBus; C:\Windows\System32\drivers\NdisVirtualBus.sys [16384 2013-08-22] (Microsoft Corporation)
S3 netvsc; C:\Windows\system32\DRIVERS\netvsc63.sys [87040 2013-08-22] (Microsoft Corporation)
R2 NPF; C:\Windows\System32\drivers\npf.sys [36600 2013-02-28] (Riverbed Technology, Inc.)
R0 PxHlpa64; C:\Windows\System32\Drivers\PxHlpa64.sys [56336 2012-06-22] (Corel Corporation)
S3 ReFS; C:\Windows\System32\Drivers\ReFS.sys [924512 2013-08-22] (Microsoft Corporation)
S3 SerCx2; C:\Windows\System32\drivers\SerCx2.sys [146272 2013-08-22] (Microsoft Corporation)
R3 SRTSP; C:\Windows\System32\Drivers\N360x64\1501000.012\SRTSP64.SYS [858200 2013-09-26] (Symantec Corporation)
R1 SRTSPX; C:\Windows\system32\drivers\N360x64\1501000.012\SRTSPX64.SYS [36952 2013-09-09] (Symantec Corporation)
S0 stornvme; C:\Windows\System32\drivers\stornvme.sys [57176 2013-11-20] (Microsoft Corporation)
R0 SymDS; C:\Windows\System32\drivers\N360x64\1501000.012\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
R0 SymEFA; C:\Windows\System32\drivers\N360x64\1501000.012\SYMEFA64.SYS [1147480 2013-09-26] (Symantec Corporation)
S0 SymELAM; C:\Windows\System32\drivers\N360x64\1501000.012\SymELAM.sys [23568 2013-09-09] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177312 2013-06-17] (Symantec Corporation)
R1 SymIRON; C:\Windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS [264280 2013-09-26] (Symantec Corporation)
R1 SymNetS; C:\Windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS [590936 2013-09-25] (Symantec Corporation)
R3 TuneUpUtilitiesDrv; C:\Program Files (x86)\TuneUp Utilities 2013\TuneUpUtilitiesDriver64.sys [11880 2012-09-18] (TuneUp Software)
S3 UEFI; C:\Windows\System32\drivers\UEFI.sys [26976 2013-08-22] (Microsoft Corporation)
R0 vidsflt53; C:\Windows\System32\DRIVERS\vsflt53.sys [141920 2012-12-16] (Acronis)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [124256 2013-08-22] (Microsoft Corporation)
R3 yukonw8; C:\Windows\system32\DRIVERS\yk63x64.sys [295216 2013-06-18] (Marvell)

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========
 

[MrCharlie]

That's not the full log, please repost it or attach it.

To attach a log:

Bottom right corner of this page.

New window that comes up.

MrC

[Wayneo13]

Attached

FRST.txt

[MrCharlie]

I don't see anything in that log. I see you ran it from your flash drive??

Did it produce an Addition.txt? If not...see if you can get one, you'll have to check the box for it in FRST.exe

Have you disabled UAC:

http://www.technipages.com/windows-8-how-to-disable-uac.html

Can you get a screen shot of the message.

Let me know

[Wayneo13]

When I go to msconfig I get the "Do you want to allow the following program to make changes to this computer" prompt.

 

All I'm getting is the FRST.txt

[MrCharlie]

Let me do some research, MrC

[Wayneo13]

A little off subject but South Plainfield....I'm in Linden. I worked in South Plainfield many years ago.

[MrCharlie]

I lived in Linden and Roselle a long time ago.

Can you scan with FRST again and click the Addition.txt box under Optional Scan.

It should look like the box below:

Post or attach the logs.

Thanks...MrC

[Wayneo13]

Addition.txt

Addition.txt

[MrCharlie]

There was a bug in FRST which has been corrected.

So please delete your copy and download a fresh one and re-scan the system as instructed.

Post back the 2 logs.

MrC

[Wayneo13]

Update

FRST.txt

Addition.txt

[MrCharlie]

OK...Thanks.

I don't see any malware in the logs, just a little adware.

I think this may be more of an operating system problem.

I don't have W8, so I'm getting another opinion on your problem and will get back to you asap.

MrC

[MrCharlie]

Some things to look at:

You're not logged in as administrator:

Ran by Wayne (ATTENTION: The logged in user is not administrator) on WAYNEOSLAPTOP on 11-12-2013 08:35:20

Do you have another account?

Look the Control Panel > Users you should be able to access that and see what accounts are there. Using the User menu item for accounts on Windows 8 is very limited in scope but the one in the Control Panel has access to all accounts for at least review.

Some links to look at also:

http://helpdeskgeek.com/windows-8/log-on-as-administrator-in-windows-8/
http://www.wikihow.com/Make-a-User-Account-an-Administrator-in-Windows-8
http://www.ghacks.net/2012/06/11/windows-8-enable-the-hidden-administrator-account/
http://windows.microsoft.com/en-us/windows-8/user-accounts-frequently-asked-questions

MrC

[Wayneo13]

Prompt stopped everything in three out of four. Could not get any of these to work. The results are shown after each.

 

 

http://helpdeskgeek....r-in-windows-8/ Prompt stops everything. Do you want to allow the following program to make changes to this computer?  Test and password that I have no ides what it is.
 

http://www.wikihow.c...or-in-Windows-8 Prompt stops everything. Do you want to allow the following program to make changes to this computer?  Test and password that I have no ides what it is.
 

http://www.ghacks.ne...trator-account/  Command Prompt System error 5 has occured  Access is denied
 

http://windows.micro...asked-questions Manage another account Prompt stops everything. Do you want to allow the following program to make changes to this computer?  Test and password that I have no ides what it is.

[MrCharlie]

Well that's about all I can do for you, like I said, sounds like an operating system problem.

I'll see if I can get a tech to help you.

 

---------------------------------------------------------------

 

OK, Ztruker over at G2G says he can help.

You'll have to join that forum and post in the W8 Windows section:

http://www.geekstogo.com/forum/forum/188-windows-8/

 

When you post, put in the title something like......W8 help for Ztruker

 

Explain the problem some and put a link in your post to this topic:

 

https://forums.malwarebytes.org/index.php?showtopic=138107

 

Let me know....MrC

Edited December 15, 2013 by MrCharlie

[Wayneo13]

Thank you for your time, help and the reference. None of this helped now I am trying to do a clean install of Windows 7.

[MrCharlie]

OK, sorry we couldn't help you but we tried.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!