Guest hormigueros Posted December 9, 2013 ID:762441 Share Posted December 9, 2013 After an overnight scan, these two files were quarantined: DVDMaker.exeDVDMaker.exe.mui I checked various sources online and found out these are false positives. I was able to restore DVDM.exe but I can not restore DVDMaker.exe.mui, even though I selected the file, clicked on "Restore all", and re-booted the PC twice. Is it possible to restore this file? It still shows up in Quarantine. Thank you.mbam-log-2013-12-09 (04-00-03).txtmbam-log-2013-12-09 (08-37-00).txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 11, 2013 Root Admin ID:763219 Share Posted December 11, 2013 It is possible to restore the file but will take a bit of work to do so as that location is controlled by a special account called the TrustedInstaller account. If you can reboot and test if there DVDMaker program works for you and you're not getting any errors you may not need to restore that other file. Please test and let me know. Thanks Link to post Share on other sites More sharing options...
Guest hormigueros Posted December 11, 2013 ID:763349 Share Posted December 11, 2013 Thanks for replying. Yes, I was able to restore the DVDMaker executable and the application seems to be working fine. The DVDMaker.exe.mui is still stuck in the Quarantine vault and cannot be restored. It's odd, those two files surfaced as false positive detections back in 2010 -I learned this searching for a solution- and now, with a current Malwarebytes database, they are flagged again and acted upon. So this is, IMHO, a critical issue because, what happens if a system file is affected by a false detection, cannot be restored, and a computer is affected badly or rendered unbootable? Again, many thanks for your input. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 11, 2013 Root Admin ID:763465 Share Posted December 11, 2013 As I said we can replace the file if you want but it will certainly take more work. We are working on an update for a future build that will be able to do those restores automatically if needed. Thank you Link to post Share on other sites More sharing options...
Guest hormigueros Posted December 11, 2013 ID:763477 Share Posted December 11, 2013 No problem, it seems there is no harm done. Maybe the future update will do the trick. Thank you. Link to post Share on other sites More sharing options...
pcc93 Posted January 30, 2014 ID:784672 Share Posted January 30, 2014 I had this problem it is a very simple solve in the end but it took me hours of googling and experimenting and discussions with the support team to then only find it on my own. The key is running the program in developer mode and then restoring the quarantined files. To run the program in developer mode on your computer go to: Start Menu > Run > Type in "mbam.exe /developer", (without the quotes) then click restore all/restore in the quarantine section. This worked for me hopefully it works for you too. Link to post Share on other sites More sharing options...
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