Black Screen on Startup, Can't Load Safe Mode

[Please_Help]

Hello,

 

I am having a problem with my computer which it seems is relatively common but doesn't have any straightforward solution because it could stem from a variety of causes. 

 

PROBLEM: My Windows 7 Asus laptop shows me the typical startup sequence (Win logo, takes longer than normal) then just gives me a black screen with a cursor on the login screen. The cursor works fine and actually has my preferred (non-default) mouse sensitivity. The problem is the rest of the computer isn't working.

 

Things I've tried:

 

-ctrl+alt+delete on the black screen does nothing

-booting in safe mode gives me a black screen with a working cursor, as before

-ditto for safe mode with command prompt. Here I'm trying to run "sfc /scannow" to see if it repairs something. This is a solution I found via some Googling.

 

Other solutions I've seen suggested which won't work for me:

 

-Asus has a system recovery function which was working fine, but it wants to delete one or both of my HD partitions. This is simply not an option, likewise with restoring to factory settings. I spent like 20 hours playing Skyrim in the past couple days and I would just be devastated without that save file.

-One internet tech whiz talks about how he just whipped out the HD and attached it to another computer, from which he was able to scan/save data or whatever. This is a laptop, that doesn't work.

-I don't have any recovery disks lying around and I don't have burnable CDs on hand

-I do have a flash drive which I could use, but the solutions I've seen involving flash drives are mainly based on virus removal. I really am not sure if this is a virus. I've had problems recently with deteriorating battery life which led to some accidental shutdowns due to power running out. I think I may have hardware complications due to this, but I don't know anything, so feel free to tell me I'm wrong.

 

Relevant specs:

Asus G75VW

Intel Core i7-3610QM

Nvidia GeForce GTX 670M  --- have had problems in the past with video driver repairing and then recovering. That's what I thought this was at first but it didn't recover.

16GB RAM IIRC

HD is two partitions of 500GB each I believe. The C drive is full almost to overflowing, the D drive is nearly empty except for a couple folders of a TV show. I would be willing to wipe Drive D.

 

The laptop has been carried around in a backpack, used in a variety of places, exposed to steam from being in the same room as a shower occasionally, run out of power unexpectedly every once in a while due to battery deterioration. I've had it for a year so it's seen some use.

 

I open it regularly to clean the fans, although I don't do anything special, just wipe down the filters which can get some dust on them. I have noticed a loose piece of aluminum or something was bouncing around detached in there last time I opened it, but it didn't come out easily so I let it stay rather than poking my important computer parts.

 

 

All help is REALLY appreciated here, I would love to be able to get back to Skyrim ASAP. Thanks.

[gringo_pr]

Hello Please_Help

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • Startup Repair

    System Restore

    Windows Complete PC Restore

    Windows Memory Diagnostic Tool

    Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst64.exe or e:\frst.exe and press Enter

  Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• First Press the Scan button.
• It will make a log (FRST.txt)

I want you to poste the FRST.txt report into your reply to me

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!