Have to manually start "Filesystem Protection" on boot

[GameCodingNinja]

I've been a registered user for many years. My game computer was due for a wipe and a fresh Windows install. Even though I have purchased a license in the past, I have since lost that email and decided to make use of the Thanksgiving day sale and purchase another license.

 

Right after a clean install of Win7 64-bit and it's numerious updates, I purchased the Anti-Malware and installed it.

 

For some reason, the "Filesystem Protection" won't stay selected. I've never encounter this problem before in the past when I did a wipe and a fresh install of Windows.

 

odd.

[daledoc1]

Hi and :
 
First thing to try, a clean uninstall/reinstall, as per Option 1 here: MBAM Clean Removal Process.
Be sure to reboot after running the removal tool & before reinstalling (then another reboot AFTER reinstall).
 
If that doesn't resolve it, you may wish to contact the help desk for free support: Contact Consumer Support.
 
OR, please follow instructions below and post back with the requested logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[GameCodingNinja]

A normal uninstall didn't work. Using "mbam-clean.exe" and reactivating solved the problem. I think the problem is caused by the "free trial" being checked after the install.

[daledoc1]

Great!

 

Glad it's working properly for you now.

 

Thanks for the follow-up.

 

Best regards,

 

daledoc1