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Scheduled updates fail


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I am a newbie, still learning MBAM!  While the scheduled scans take place at the proper time every day, the scheduled updates do not. 

 

Here is the most recent log file:

2013/12/05 09:26:36 -0500    LINDA-PC    Linda    MESSAGE    Starting protection
2013/12/05 09:26:36 -0500    LINDA-PC    Linda    MESSAGE    Protection started successfully
2013/12/05 09:26:36 -0500    LINDA-PC    Linda    MESSAGE    Starting IP protection
2013/12/05 09:26:41 -0500    LINDA-PC    Linda    MESSAGE    IP Protection started successfully
2013/12/05 15:52:36 -0500    LINDA-PC    Linda    MESSAGE    Executing scheduled update:  Daily
2013/12/05 15:52:38 -0500    LINDA-PC    Linda    ERROR    Scheduled update failed:  No address found failed with error code 0
2013/12/05 16:30:27 -0500    LINDA-PC    Linda    MESSAGE    Executing scheduled scan:  Quick Scan | Daily | Silent | -remove | -terminate
2013/12/05 16:30:27 -0500    LINDA-PC    Linda    MESSAGE    Scheduled scan executed successfully

 

The scheduler information for updates is attached.  Please advise.

Thanks in advance.

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Hello and :welcome:

Until one of the staff arrives, it would probably help to obtain some basic system info.

Please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS
These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

In the interim, you might want to try a clean uninstall/reinstall by following the advice for Option 1 here: MBAM Clean Removal Process. (Be sure to reboot when prompted after running the clean-up tool and before reinstalling.)

Thanks!

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt

    --->You can ignore the note about zipping the Attach.txt file in most cases.

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Attached are all the files that Firefox suggested.

 

I do not know whether to wait until I hear from tech support or to go ahead with a clean install. 

Advice please?

CheckResults.txt

mbam-log-2013-12-08 (16-30-31).txt

protection-log-2013-12-07.txt

mbam-log-2013-12-07 (16-30-30).txt

mbam-log-2013-12-06 (16-30-31).txt

protection-log-2013-12-06.txt

attach.txt

dds.txt

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  • Root Admin

The system appears to have at least some PUP (Possibly Unwanted Programs) and some errors showing in the Event Logs.

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Thanks

 

 

==== Event Viewer Messages From Past Week ========
.
12/5/2013 6:00:15 PM, Error: volsnap [67]  - The shadow copy of volume C: being created failed to install.
12/5/2013 10:25:52 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the lmhosts service.
12/2/2013 7:05:21 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.
12/1/2013 8:31:28 AM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
12/1/2013 8:31:28 AM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.
12/1/2013 8:31:18 AM, Error: Service Control Manager [7003]  - The Net.Pipe Listener Adapter service depends the following service: was. This service might not be installed.
12/1/2013 8:31:18 AM, Error: Service Control Manager [7003]  - The Net.Msmq Listener Adapter service depends the following service: msmq. This service might not be installed.
12/1/2013 8:31:18 AM, Error: Service Control Manager [7001]  - The Net.Tcp Listener Adapter service depends on the Net.Tcp Port Sharing Service service which failed to start because of the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
==== End Of File ===========================

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