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PROGRAM_ERROR_UPDATING (0, 0, No address found)


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Last week I downloaded a video editing software that completely messed up my laptop (I know...).  I can't connect to the internet and for some reason it reverted back to "old-school" Windows with the gray bar and square start button.  The screen looks all stretched out and it doesn't start up without freezing. Second mistake was not keeping my antivirus software updated.  


I downloaded malwarebytes on a flash drive and started my computer in Safe Mode to run it. 


The first message I got was "The database is outdated by 244 days. Would you like to update now?" and I clicked yes.


Then I got this error: "An error has occurred. Please report this issue to our support team (include the ocntent of all error message(s) and code(s) in your submission).   PROGRAM_ERROR_UPDATING (0, 0, No address found)"


I ran the full scan and it detected 2 things so I deleted them and tried restarting my computer.  It got stuck halfway through the restart so I shut it off and restarted in Safe Mode again.  I tried running Malwarebytes again and it's coming up clean, but the screen still looks off and I cannot connect to the internet (using second computer now).


I saw the instructions on the first page and followed them to the best of my ability - please see the two attached documents. 


Any help would be greatly appreciated!




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Hello Itael and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall the following applications:

Connect DLC 5 Toolbar for IE


pdfforge Toolbar v8.3


ScorpionSaver Services

Search Protect by conduit

Search Spin V23 Toolbar for IE

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
Step 4
  • Download on the desktop RogueKiller
  • Quit all programs
  • Start RogueKiller.exe
  • Wait until Prescan has finished ...
  • Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.
  • Note: Don't fix anything without my instructions

    In your next reply, post the following log files:

    • Junkware Removal Tool log
    • AdwCleaner log
    • RogueKiller log
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Hi Borislav, thanks for you response. I tried doing step 1 to uninstall these and got this error: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."


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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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