GUI Problem

[digmorcrusher]

How can I stop this from happening? Every time I turn my computer on the MBAM gui opens automatically and pops up on my homescreen. Started happening after a program update maybe a year or so ago, doesn't really affect anything, just a pain having to exit it all the time. I am using MBAM pro.  Thanks.

[daledoc1]

Hi, digmorcrusher:

 

Sorry to hear you are having issues running Malwarebytes.

In order to help you, the staff will need to review a few logs.

 

It might also help if you could post a screenshot of the "GUI" you say is opening up upon system startup?

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[digmorcrusher]

Scans as requested as well as capture of screen that always opens.  Please ignore the old version of Java I have installed, needed to install it to make an old program work.

attach.txt

CheckResults.txt

protection-log-2013-12-03.txt

dds.txt

protection-log-2013-12-02.txt

protection-log-2013-12-04.txt

[daledoc1]

Hi:

 

Thanks for the logs.

 

While we're waiting for someone expert to review them, you might want to try a clean uninstall/reinstall of MBAM PRO.

That often resolves minor issues.

 

To do so, please follow the steps in Option 1 here: MBAM Clean Removal Process.

Be sure to reboot when asked after running the removal tool, before reinstalling.

 

Let us know how it goes,

 

daledoc1

[digmorcrusher]

I think I tried that once, re-installing. I'll wait to see if any other answer comes up first.

 

Thanks.

[Firefox]

If the mbam-clean tool does not solve your issue, the staff will need a Autoruns log, so lets get that posted as well so it can be reviewed.

If you're still having issues with the scanner opening at startup, then please do the following:

Create an Autoruns Log:

• Please download Sysinternals Autoruns from here and save it to your desktop.
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    • Right-click on Autoruns.exe and select Properties
    • Click on the Compatibility tab
    • Under Privilege Level check the box next to Run this program as an administrator
    • Click on Apply then click OK

• Double-click Autoruns.exe to run it.
• Once it starts, please press the Esc key on your keyboard.
• Now that scanning is stopped, click on the Options button at the top of the program and select Filter Options...
• In the Autoruns Filter Options dialoge, verify that the following are unchecked, if they are checked, uncheck them:
  • Include empty locations
  • Hide Microsoft entries
  • Hide Windows entries
• Verify that the following is checked, if it is unchecked, check it:
  • Verify code signatures
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
• When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
• Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the Autoruns.zip folder you just created to your next reply

[digmorcrusher]

here it is.

AutoRuns.zip

[Firefox]

Looks like you have Malwarebytes set to run at startup in:

HKCU\Software\Microsoft\Windows\CurrentVersion\RunMalwarebytes Anti-Malware c:\program files (x86)\malwarebytes' anti-malware\mbam.exe	16/02/2013 7:50 AM

Removing that entry will most likely fix your problem..... Be advised that editing the registry can be dangerous if you do not know what your doing. Make sure you perform a backup first.

[digmorcrusher]

It worked, thanks a lot.

[daledoc1]

Great!

 

Glad it's working OK now.

 

Thanks for the follow-up!

 

daledoc1

[Firefox]

Thanks for getting back to us and letting us know..... should you have further issues don't hesitate to ask....

Thanks daledoc1 for stepping in while I was away....