How to find expiration date - corporate version

[dmpacheco]

Is there a way to show what the license expiration date is on the corporate version? We've renewed our subscription which actually had expired, were able to enter the new keys but want to verify the expiration date is correct.

 

[nangeek]

Hello dmpacheco,

 

Welcome to the Malwarebytes Business Edition support forum.  My name is Nan and I will be helping you today. 

 

Your license expiration information is provided in the Cleverbridge confirmation email you should have received after your subscription renewal.  That email is from cs@cleverbridge.com which is our e-commerce partner.   You should check your email spam folder in case that email landed there. 

 

If you cannot locate or did not receive your Cleverbridge confirmation email, which contains your product license information, you should go to the following web page and submit a ticket to Corporate Support so we can ask you specific information so we can try to help you locate the information you seek:

 

http://www.malwarebytes.org/contact_corporate/

 

Thank you,

 

Nan

[dmpacheco]

We have the license info with the expiration date. What I'm asking is how to check that it has the correct license expiration date after we've input the new license keys. Our subscription expired a couple of months ago, we purchased a new 1 year license, entered the new keys but want to make sure the expiration date is 11/25/14 not 9/12/14.

[nangeek]

Hello dmpacheco,

 

Thank you for your reply.  The license expiration dates are based on the purchase date rather than activation date.  If your 1 year license was purchased on 9/12/13, it will expire on 9/12/14.  So you will need to set a alert in your calendar for renewal sometime before the expiration date.

 

Does that answer your question?

 

Let us know if you have further questions,